Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Full-Stack Software Engineer

Company: Spruce

Location: Remote

Posted Dec 09, 2025

SpruceID focuses on privacy-preserving digital identity solutions for governments and enterprises, seeking a Senior FullStack Engineer to develop secure, interoperable systems. The role involves collaboration with public sector partners and requires expertise in backend systems, modern web frontends, and cloud infrastructure. Candidates must demonstrate experience with open standards, security practices, and cross-functional engineering efforts.

Product Manager - Kraken Ramp

Company: Kraken

Location: Remote

Posted Dec 09, 2025

Kraken emphasizes its mission to drive global crypto adoption through innovation and a diverse, skilled team. They seek a Product Manager to expand their B2B initiatives, offering opportunities in fintech and blockchain.

Head of Policy and Compliance Solutions

Company: Finite State

Location: Remote

Posted Dec 09, 2025

This job description highlights a leadership role in cybersecurity compliance, emphasizing strategic impact, regulatory expertise, and market leadership opportunities. The position requires executive-level engagement, cross-functional collaboration, and industry influence in shaping connected product security standards.

Principal Forward Deployed Engineer

Company: Spruce

Location: Remote

Posted Dec 09, 2025

This job posting highlights a Principal Forward Deployed Engineer role at SpruceID, offering remote work, competitive compensation, and opportunities for technical leadership in public sector digital identity solutions. The position emphasizes collaboration with government partners, system architecture, and innovation in secure credentialing technologies while promoting diversity and equal employment opportunities.

Senior Protocol Engineer

Company: Solana Labs

Location: Remote

Posted Dec 09, 2025

Solana Mobile highlights its mission to advance web3 and Solana on mobile devices through innovations like the Saga phone and Seeker. They seek a Senior Protocol Engineer to build critical onchain programs and infrastructure, emphasizing expertise in Rust, Solana blockchain, and scalable systems. The role involves developing tools for staking, governance, and security while contributing to an equal opportunity ecosystem.

Marketing Manager - Affiliate

Company: Kraken

Location: Remote

Posted Dec 09, 2025

Kraken promotes its mission to accelerate crypto adoption through a global, mission-focused team committed to security, education, and financial freedom. The LATAM Affiliate Manager role emphasizes growth, data-driven strategies, and collaboration in expanding crypto accessibility.

Senior Frontend Developer

Company: Global Tech Service Solutions

Location: Remote

Posted Dec 09, 2025

This job posting seeks a Senior Frontend Developer for GTSS's Athens office with remote work options. The role involves building React/TypeScript interfaces, optimizing UI performance, and collaborating in a fast-paced SaaS environment. Key requirements include 5-10 years of experience and proficiency in React.js, TypeScript, and CI/CD pipelines. The position offers direct ownership of product lifecycle and opportunities to work on scalable digital products.

Senior Enterprise Account Executive - Growth

Company: Grafana Labs

Location: Remote

Posted Dec 09, 2025

Grafana Labs seeks a Senior Enterprise Account Executive in Switzerland to grow business, meet sales targets, and manage the sales process. Requires 5+ years in tech sales and Salesforce experience.

Senior Backend Developer

Company: Global Tech Service Solutions

Location: Remote

Posted Dec 09, 2025

A Senior Backend Developer role in Athens, Greece, focusing on scalable infrastructure and microservices. Requires Node.js, PostgreSQL, and CICD expertise. Offers impact on SaaS products and growth opportunities.

Sales Engineer

Company: Warp

Location: Remote

Posted Dec 09, 2025

This job description outlines a Solutions Engineer role at Warp, requiring technical expertise in sales engineering, product demonstrations, and enterprise evaluation processes. The position emphasizes collaboration with sales teams, technical advisory, and cross-functional partnership with product and engineering teams. Qualifications include experience in technical consulting, software engineering, and leading technical sales initiatives.

3PL Logistics Specialist – Arabic Bilingual

Company: iHerb

Location: Remote

Posted Dec 09, 2025

This job description outlines a Logistics Specialist 3PL role involving managing 3PL operations, collaborating with internal departments and partners, handling time-sensitive projects, and requiring strong analytical and communication skills. The position emphasizes process improvements, data analysis, and cross-functional teamwork while offering benefits like insurance and retirement plans.

Product Designer

Company: Branch

Location: Remote

Posted Dec 09, 2025

Branch empowers workers through financial freedom and inclusive products, emphasizing employee creativity and collaboration. The job posting highlights a Product Designer role with competitive benefits and a remote work option, showcasing the company's innovation and commitment to diversity.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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