Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

SWIFT Products Technical Specialist with PayPlus & IGTPlus

Company: IBM

Location: Bucharest, RO

Posted Dec 09, 2025

This job description outlines a SWIFT Products Technical Specialist role at IBM, requiring expertise in banking payment domains, SWIFT technologies, and specific tools like Finastra products. The position emphasizes technical skills, project leadership, and experience with systems such as HSM and SQL databases.

SAP SD Lead | Projeto SAP S/4HANA

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with clients, professional growth opportunities, and technical expertise in SAP implementations. It highlights a supportive work environment with global delivery centers and emphasizes curiosity, innovation, and long-term career development.

Workday Payroll Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job involves configuring Workday Payroll, integrating systems, and ensuring compliance. Requirements include a bachelor's degree and 5-7 years of payroll experience.

SAP S/4HANA HCM Senior Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on collaboration, innovation, and impactful client solutions. It highlights opportunities to work with industry leaders, leverage technology platforms, and drive growth through strategic partnerships and technical expertise.

Senior Customer Success Engineer

Company: IBM

Location: Seoul, KR

Posted Dec 09, 2025

This job description highlights a career at IBM Software focusing on customer success engineering, technical expertise, and cloud solutions. The role involves supporting customers with HashiCorp tools, driving adoption, and ensuring efficient cloud implementations. Requirements include technical proficiency, bilingual skills, and experience with DevOps tools.

Application Developer-Cloud FullStack

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a career in IBM Consulting focused on cloud and AI innovation, emphasizing collaboration with global clients, technical expertise in cloud applications, and professional development opportunities through strategic partnerships and technology platforms.

Software Developer Intern 2026: SVL

Company: IBM

Location: San Jose, US

Posted Dec 09, 2025

This internship offers hands-on experience with real-world projects, mentorship from experienced engineers, and a clear path to full-time roles at IBM. It emphasizes collaborative learning, innovation, and professional growth through networking opportunities and access to premium resources.

金融業界向け PM

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

IBM Consulting offers roles in hybrid cloud and AI projects, emphasizing collaboration, innovation, and professional growth with opportunities for impactful client work and career development.

Spark Cluster Admin

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a role in IBM's Technology Expert Labs focusing on Spark cluster administration and data platform development. It emphasizes collaboration, career growth, and technical expertise in technologies like Apache Spark, Iceberg, and OpenShift. The position offers opportunities for impactful work and professional advancement within a supportive culture.

Entry Level Signal and Power Integrity/System Hardware Developer Engineer

Company: IBM

Location: ROCHESTER, US

Posted Dec 09, 2025

IBM is seeking an entry-level Signal and Power Integrity Hardware Development Engineer to contribute to high-speed serial channel analysis, power domain analysis, and chip packaging integration for Mainframe and Quantum systems. The role involves collaboration with IBM Research, lab validation, and Agile practices, requiring engineering expertise and problem-solving skills.

SAP S/4HANA Infrastructure Lead (BASIS)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The job description outlines a role in IBM Consulting focusing on SAP S4HANA infrastructure, emphasizing collaboration, innovation, and technical expertise. It highlights career growth opportunities and required qualifications for senior-level positions involving cloud and on-premise SAP implementations.

Treasury Settlements Trade Officer

Company: IBM

Location: Dublin, IE

Posted Dec 09, 2025

This job description outlines the role of a Settlements Trade Officer in IBM's Treasury Centre, detailing responsibilities such as financial transaction management, process optimization, bank account reconciliation, and compliance. It specifies required skills, technical expertise, and collaboration with global teams.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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