Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Technical Consultant-Cloud Security Services

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role as an Application Security Consultant at IBM Consulting, involving software development, security expertise, and compliance requirements. The position requires a bachelor's degree and experience in managing SaaS applications, security baselines, and incident response plans.

Software Developer Intern (16 months)

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

IBM Developer Skills Network offers a 16-month internship with opportunities to work on large-scale systems, learn cutting-edge technologies, and contribute to global projects. The role emphasizes innovation, technical writing, and software development with a supportive environment and career growth potential.

SAP Data Lead

Company: IBM

Location: COPENHAGEN, DK

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting with opportunities for longterm client collaboration, career growth, and impactful work on hybrid cloud and AI projects. The role requires expertise in SAP HANA MDG and offers professional development in a supportive environment.

Full Stack Software Developer

Company: IBM

Location: Mulhuddart, IE

Posted Dec 09, 2025

This job description seeks a Senior Software Engineer with expertise in Zero Trust security, DNS, and cloud-native development. The role involves designing secure systems using Python, Go, and React, with collaboration on innovative projects integrating security protocols and distributed systems. Required skills include experience with Docker, microservices, and security-centric infrastructure, while preferred qualifications involve Zero Trust networking and compliance frameworks.

Senior Java Developer - Public Sector

Company: IBM

Location: Cheltenham, GB

Posted Dec 09, 2025

The text promotes IBM CIC's job opportunities, highlighting benefits like career growth, training programs, work-life balance, and innovative projects. It emphasizes a supportive work environment, professional development, and competitive perks such as certifications, flexible working, and health benefits.

Digital Sales Specialist - Intern

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM's job posting highlights career growth opportunities in digital sales, emphasizing innovation, collaboration, and professional development. The role involves developing strategies, building client relationships, and leveraging technology to drive business transformation.

MP&O Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a job role requiring SAP expertise in defense and security solutions, emphasizing cross-functional collaboration, project delivery experience, and understanding of integration aspects across HR, finance, and supply chain. It highlights the need for proven experience in defense environments and acting as a trusted advisor for business transformation.

SAP SD Lead (TAX)| Curitiba

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a career in IBM Consulting emphasizing collaboration with global clients, opportunities for professional growth, and leadership in SAP solutions. It highlights the role's focus on innovation, technical expertise, and long-term career development in a supportive environment.

IBM X-Force - Senior Incident Response Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text describes a Security Consultant role at IBM, emphasizing expertise in incident response, cybersecurity, and technical skills. It outlines responsibilities, required qualifications, and tools used in the position.

LLM/NLP & Generalist AI Agents- MSc and PHD-Summer internship 2026- Research Lab

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM Research is advancing AI agents like CUGA, which excel in complex tasks. They seek interns to innovate and experiment with AI frameworks, requiring expertise in LLMs and NLP.

Application Developer-Process Management (BPM)

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, hybrid cloud and AI innovation, and impactful data engineering roles. It emphasizes working with industry visionaries, leveraging robust technology platforms, and contributing to strategic business process improvements through BPM expertise.

Data Migration Technical Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM CIC offers extensive career growth opportunities, supportive work environments, and diverse benefits including training programs, flexible working arrangements, and professional development. The role emphasizes innovation, collaboration, and technical expertise in Oracle eBS solutions.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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