Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Physical Design Engineer – Digital Circuit Design MA/MSC Student- Hardware Lab

Company: IBM

Location: Givatayim, IL

Posted Dec 09, 2025

This text describes a job opportunity at IBM's Systems in Israel for an MSc student in Electrical Engineering to join the Physical Design team. It highlights responsibilities involving digital block design, collaboration with global teams, and working with advanced silicon technologies. The role emphasizes innovation, problem-solving, and contributing to next-generation CPU development.

Application Developer-RDBMS

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

This text promotes an Application Developer role at IBM Consulting, highlighting opportunities to work with global clients, drive innovation, and contribute to impactful projects. It emphasizes career growth, technical expertise, and collaboration in a dynamic environment.

PROCESS INNOVATION PROFESSIONAL-RECORD TO REPORT - PROJECT MANAGER

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a Manager R2R role at IBM Consulting, emphasizing financial accounting, month-end close tasks, ERP systems, and collaboration with clients. The position highlights career growth, technological innovation, and operational excellence in a supportive environment.

Application Consultant-ServiceNow

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The text describes a career in IBM Consulting emphasizing global collaboration, innovation, and professional growth opportunities. It highlights required and preferred qualifications, technical expertise, and the impact of working with clients through IBM's technology platforms and partner ecosystem.

Contact Center Practitioner (Spanish Speaking)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

The text describes a role at IBM's consulting division, emphasizing opportunities to innovate, solve complex problems, and collaborate with clients. It outlines responsibilities including customer service, case management, and technical expertise, while highlighting required qualifications and a dynamic work environment.

Intermediate Application Developer

Company: IBM

Location: Ottawa, CA

Posted Dec 09, 2025

This job description highlights a career at IBM Consulting focused on hybrid cloud and AI innovation, requiring technical expertise in programming and systems development. It emphasizes collaboration with global clients, strategic partnerships, and career growth opportunities, while outlining eligibility criteria and clearance requirements.

Identity Threat Detection & Response (ITDR) Consultant

Company: IBM

Location: Taguig City, PH

Posted Dec 09, 2025

This job posting seeks an experienced ITDRAD Consultant to lead Identity Threat Detection and Response platform operations, ensure secure configurations, manage threat detection rules, and integrate security systems while maintaining compliance and operational integrity.

Software Engineer - Quality and Performance – Distributed Systems (Serverless NoSQL Platform)

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights opportunities to innovate and solve complex challenges in AI-powered cloud-native software development. It emphasizes growth, technical expertise, and collaboration in a dynamic environment with global impact.

Application Developer-ServiceNow

Company: IBM

Location: Bhubaneswar, IN

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities for professional growth through technical expertise and certification. It outlines role responsibilities, required education, and technical skills needed for the Associate Developer position.

AI Solution Architect (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with clients, innovation, and professional growth. It highlights required technical expertise in AI, DevSecOps, and cloud-native tools, along with soft skills like client engagement and teamwork.

Internship SAP Consultant MM

Company: IBM

Location: Vilnius, LT

Posted Dec 09, 2025

The text describes an SAP intern role with responsibilities including SAP module configuration, data migration, user training, and process analysis. It highlights learning opportunities in SAP technologies and collaboration with cross-functional teams, while outlining required skills and preferred experience for the position.

Data Scientist -TS/SCI (FSP)

Company: IBM

Location: Annapolis Junction, US

Posted Dec 09, 2025

The text describes a data scientist role at IBM Consulting with opportunities for impactful work on hybrid cloud and AI projects. It emphasizes collaboration, innovation, and career growth while outlining technical requirements and security clearances needed for the position.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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