Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Direct Response Marketing Copywriter

Company: The Motley Fool

Location: USA

Posted Dec 07, 2025

The Motley Fool is a financial services company on a mission to make the world smarter, happier, and richer. They are looking for curious and passionate writers to inspire members and prospects to take action towards financial independence. The role of a Direct Response Marketing Copywriter involves developing big ideas, generating fresh concepts, collaborating with teams, testing variations, and contributing to multiple channels.

Revenue Performance Management (RPM) Solutions Delivery

Company: Anaplan

Location: USA

Posted Dec 07, 2025

This job description outlines a role focused on ensuring RPM applications align with Anaplan standards through collaboration, implementation guidance, and ecosystem enablement. Key responsibilities include partnering with teams, developing training programs, and supporting partners to drive successful implementation and customer satisfaction.

Senior Software Engineer - Backend Focused (Viator)

Company: Tripadvisor

Location: Poland

Posted Dec 07, 2025

Viator, a Tripadvisor company, is a leading marketplace for travel experiences with 300,000+ options. They offer flexibility, last-minute availability, and a fun work environment. The company is looking for a Senior Software Engineer to join their distributed team in Kraków, Poland. The role involves working on the backend with some frontend projects, using technologies like Java, React, TypeScript, GraphQL, Kubernetes, SQL, NoSQL databases, and AWS.

Corporate Strategy Lead - Product

Company: Pinterest

Location: USA

Posted Dec 07, 2025

The role is a senior individual contributor within the Corporate Strategy team, responsible for shaping the firmwide Shopping strategy. The position requires strategic problem solving, cross-functional partnership, data analysis, and executive-level communication. The ideal candidate should have a corporate strategy background, experience in influencing without authority, and comfort with basic SQL queries.

IoT Data Engineer

Company: Canonical

Location: Remote

Posted Dec 07, 2025

Canonical promotes itself as a leading open-source provider with a strong presence in enterprise markets. The job posting highlights opportunities for software engineers to work on innovative IoT solutions, collaborate globally, and contribute to a growing pre-IPO company with competitive benefits and a distributed work environment.

Staff Data Scientist - Engagement Ecosystem

Company: Pinterest

Location: USA

Posted Dec 07, 2025

Pinterest is seeking a Staff Data Scientist to shape the future of their engagement ecosystem. The role involves developing a deep understanding of the platform, leading projects on tradeoffs between organic engagement and advertising, and designing robust ML frameworks. The ideal candidate will have 10+ years of experience in data environments, expertise in machine learning and causal inference, and strong communication skills.

Staff Software Developer - Fullstack

Company: Coursera

Location: Canada

Posted Dec 07, 2025

Coursera is seeking a Staff Software Developer Fullstack to build tools for instructors and partners to create, review, and improve courses. The role involves designing and maintaining fullstack features, developing backend services and APIs, building responsive UIs in React/TypeScript, integrating with AI systems, and providing technical leadership. The ideal candidate has 6+ years of experience in web application development, solid frontend and backend skills, and experience designing end-to-end features.

Machine Learning Engineer - Core Engineering

Company: Pinterest

Location: USA

Posted Dec 07, 2025

This text describes a job opportunity at Pinterest for Machine Learning engineers focusing on building personalized experiences, collaborating across teams, and working with large-scale data systems. It highlights the impact of the role and the required expertise in ML technologies.

Sales Trainer II

Company: Tekion

Location: USA

Posted Dec 07, 2025

The job posting is for a Sales Trainer II position at a SaaS company. The role involves designing and delivering advanced sales training programs, conducting training sessions, providing coaching, creating training materials, assessing effectiveness, collaborating with teams, and reporting on outcomes. The company offers competitive compensation, great benefits, and opportunities for growth in a dynamic work environment.

Senior Product Designer

Company: EDB

Location: USA

Posted Dec 07, 2025

The job posting is for a Senior Product Designer position that is 100% remote for US-based candidates. The role requires a growth mindset, customer focus, and collaboration in an inclusive environment. The impact includes strategic design, visual excellence, design systems, research, and leadership. The ideal candidate should have 5+ years of experience, expertise in Figma, experience with AI tools, and a history of fostering inclusive team environments.

Staff, Product Manager - AI/ML PLatform - Enterprise AI

Company: Twilio

Location: USA

Posted Dec 07, 2025

Twilio is seeking a Staff Product Manager for their Enterprise AI team to lead the development of AI platform capabilities. The role involves defining the product roadmap, building AI reasoning engines, and creating no-code experiences for internal and external teams. The ideal candidate has 7+ years of product management experience, deep knowledge of NLP and LLMs, and experience with enterprise AI platforms.

Senior Software Engineer

Company: Elicit

Location: USA

Posted Dec 07, 2025

Elicit is an AI research assistant enhancing decision-making. They're hiring a senior engineer to develop features, with a focus on scalable systems and competitive compensation.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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