Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Project Manager – SAP HANA (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

The text describes a role at IBM Consulting where the individual will work closely with clients worldwide to improve their hybrid cloud and AI journey. The role involves project planning, management, and implementation, with a focus on SAP projects. The ideal candidate should have experience in SAP project management, knowledge of SAP S/4HANA modules, and strong communication and problem-solving skills.

Team Leader SAP ATTP

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as an Application Architect for SAP Advanced Track and Trace for Pharmaceuticals (ATTP). The role involves designing and delivering end-to-end serialization and traceability solutions for clients in the life sciences industry, ensuring compliance with global regulations and seamless integration within digital supply chains. The position requires strong technical expertise in SAP ATTP, SAP ERP, SAP ICH, SAP EM, and SAP S/4HANA, as well as excellent communication and stakeholder management skills.

Senior SAP MM Consultant (cutover activities exp)

Company: IBM

Location: Giza, EG

Posted Dec 07, 2025

The text describes a career opportunity at IBM Consulting as a SAP Package Consultant. The role involves working with clients to deliver high-quality SAP solutions, leveraging deep understanding of SAP functionalities and business processes. The position requires strong communication, strategic thinking, and adaptability skills.

Software Developer - QA Tester

Company: IBM

Location: Ahmedabad, IN

Posted Dec 07, 2025

The text describes a career opportunity at IBM Software, highlighting the team's focus on creating leading AI-powered cloud-native software solutions. It outlines the required qualifications and skills for a role in software testing and QA automation, including proficiency in Selenium, Java, API testing, and agile development methodologies.

PROCESS DELIVERY SPECIALIST-LEAD TO CASH

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Process Associate in Order to Cash. It highlights the collaborative and innovative work environment, the use of agile methodologies and AI, and the support provided by mentors and coaches. The role involves managing order management and receivables, coordinating activities, recognizing potential threats, and adhering to SLAs and timelines.

Application Developer-Oracle Cloud Reports

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The consultant will serve as a client-facing practitioner, selling and implementing expert services using IBM's offerings and technologies. The role requires building, automating, and releasing solutions based on client priorities, exploring and resolving issues, and ensuring integration solutions meet client specifications and are delivered on time.

Application Developer-SAP Commerce

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

The text describes a career opportunity at IBM Consulting, focusing on assisting clients with application packaged solutions like SAP, Oracle, Salesforce, and Microsoft Dynamics. The role requires expertise in Java, J2EE, Spring Frameworks, SAP Commerce Cloud, Hybris, and related technologies. A bachelor's degree is required, with a master's degree preferred. The position offers the chance to work with visionaries across industries and make meaningful changes for clients.

Package Consultant-SAP HANA SCM MM

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves assisting clients in selecting, implementing, and supporting SAP Supplier Relationship Management and Materials Management modules. Required qualifications include a bachelor's degree and 8-12 years of SAP functional experience, with a specialization in SAP MM and HANA modules.

Group Manager- F&A operations

Company: IBM

Location: Noida, IN

Posted Dec 07, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role in IBM BPO that accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. The role involves owning client engagements, monitoring and managing transformation, leading business change management, and providing mentorship and training. The position requires extensive experience in the finance domain, expertise in ERP or Oracle tools, and strong interpersonal and technical skills.

Technical Sales Engineer - Hashicorp

Company: IBM

Location: San Francisco, US

Posted Dec 07, 2025

The text describes a career opportunity at IBM Software, specifically a Solutions Engineer role at HashiCorp. The role involves serving as a trusted advisor to customers, understanding their journey, demonstrating business value, and collaborating with cross-functional teams. The position requires technical expertise in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms, as well as excellent communication and problem-solving skills.

Full-Stack Engineer, Data platforms (GCP) H/F - IBM Client Innovation Center

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 07, 2025

The role of a Senior FullStack Engineer involves designing, building, and operating a next-generation software delivery platform. The engineer will work within an Agile team, contributing to automation pipelines, prompts, and governance mechanisms. Required skills include expertise in Python, TypeScript, React, SQL, CICD pipelines, Docker, Terraform, and cloud platforms like GCP or Azure. Familiarity with AI-assisted coding tools and LLMs is also preferred.

Infrastructure Specialist-AWS DevOps

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, focusing on IT infrastructure, AWS cloud services, and technical expertise. Requirements include a bachelor's degree, specific technical skills in Python, AWS, and DevOps tools, along with experience in cloud environments and scripting languages.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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