Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Performance Marketing Lead

Company: Warp

Location: USA

Posted Dec 05, 2025

This job description outlines a growth leader role focusing on marketing strategies, tech optimization, and compensation details. It emphasizes experience in growth roles, analytical skills, and benefits like equity, healthcare, and flexible work arrangements.

Field Marketing Associate

Company: Array

Location: USA

Posted Dec 05, 2025

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs deliver consumer products faster. They offer credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or API. The company is remote-first, focused on high-performing individuals, and seeks a Field Marketing Associate to drive top-of-funnel growth and support marketing programs.

Sr. Engineering Manager: Payments

Company: TrueML

Location: USA

Posted Dec 05, 2025

TrueML is a mission-driven financial software company focused on improving customer experiences through machine learning. The Engineering Manager role involves leading teams, developing secure payment solutions, and collaborating with cross-functional teams. Benefits include remote work, comprehensive insurance, and a supportive inclusive culture.

Engineering Team Lead (Java)

Company: Upwork

Location: Latin America

Posted Dec 05, 2025

Upwork is a global work marketplace connecting businesses with skilled professionals. The company offers a hybrid workforce solutions team and seeks an engineering team lead to manage a team of highly skilled engineers, collaborate across teams, and deliver top-tier products to users. The role requires 8+ years of software development experience, leadership skills, technical expertise in software development life cycle, agile practices, and designing distributed backend systems. Upwork is committed to fostering a diverse and inclusive workforce.

Dell Global Alliance Director

Company: Canonical

Location: Remote

Posted Dec 05, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI, and IoT. The company is seeking a Global Alliances Director to lead the Dell Technologies alliance team globally, with responsibilities including building and owning the alliance strategy, expanding strategic relationships, growing business motions, and managing a team of business development managers. The role offers a distributed work environment, personal learning and development budget, annual compensation review, and other benefits.

Brand Designer

Company: Metalab

Location: North America

Posted Dec 05, 2025

Metalab is seeking a remote Brand Designer with 5+ years of experience to guide brand design processes, create inspiring brands, and collaborate with cross-functional teams. The ideal candidate should be proficient in design tools, comfortable working independently or in a team, and passionate about storytelling and communicating concepts effectively.

Staff Product Designer

Company: Apollo.io

Location: USA

Posted Dec 05, 2025

Apollo.io is hiring a Staff Product Designer to help craft the future of their product. The role involves working with product managers and engineers to brainstorm, build, and validate solutions for complex user problems. The ideal candidate should have 8+ years of experience designing enterprise-level SaaS products, be an expert systems thinker, and have strong design instincts.

Senior Product Designer

Company: Hostaway

Location: EMEA

Posted Dec 05, 2025

Hostaway is a SaaS scaleup transforming the vacation rental industry with innovative solutions and partnerships. They are seeking a senior product designer to lead projects from discovery to delivery, collaborating with various teams to deliver user-centered designs. The role offers competitive compensation, 100% remote work, equity, professional growth opportunities, and a values-driven culture.

Engineering Manager - Integrations

Company: Hostaway

Location: EMEA

Posted Dec 05, 2025

Hostaway is a market-leading SaaS scaleup transforming the vacation rental industry with innovative solutions and partnerships with major platforms. They offer a competitive compensation package, 100% remote work, equity, values-driven leadership, professional growth opportunities, annual paid leave, geographic-specific benefits, and a dynamic team culture.

Product Designer

Company: Metalab

Location: Europe

Posted Dec 05, 2025

The text is a job description for a Product Designer role at Metalab, a company that designs, builds, and ships products for clients like Slack, Uber, and Coinbase. The role involves collaborating with cross-functional teams, applying design thinking throughout the product lifecycle, and staying up-to-date with design best practices. The company seeks candidates with 3+ years of product design experience, a strong portfolio, and the ability to translate stakeholder goals into intuitive user interfaces.

Country Manager

Company: ViaBill

Location: Remote

Posted Dec 05, 2025

ViaBill seeks a Country Manager for Spain to lead growth, optimize teams, and shape the future of BNPL payments with competitive compensation and global impact.

Global Payroll Administrator

Company: Canonical

Location: Remote

Posted Dec 05, 2025

Canonical is a leading provider of open source software and operating systems. They offer a distributed work environment, personal development opportunities, and a strong focus on diversity and inclusion. The company is seeking an exceptional payroll administrator to manage global payroll and contractor payments.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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