Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Senior Technical Recruiter

Company: Webflow

Location: Argentina

Posted Dec 05, 2025

Webflow is building an AI-native Digital Experience Platform and is hiring a Senior Technical Recruiter in Argentina to help scale their engineering organization. The role involves full-cycle recruitment, partnering with engineering and people leaders, and ensuring a positive candidate experience. Webflow offers competitive compensation, benefits, and a remote-first work environment.

Developer Relations Engineer

Company: Canonical

Location: APAC,EMEA

Posted Dec 05, 2025

Canonical, the publisher of Ubuntu, is creating a new Developer Relations team to engage with open source communities and developer-centric organizations. The team aims to improve open source development experiences and gather feedback to shape their offerings. They are seeking a Developer Relations Engineer who is a technical expert, strategist, and communicator with deep empathy for developers.

Staff Backend Engineer - Grafana k6

Company: Grafana Labs

Location: Canada

Posted Dec 05, 2025

The job posting is for a Staff Backend Engineer position at Grafana Labs, working on Grafana k6 and Grafana Cloud Synthetics. The role involves designing and implementing scalable services, working with product teams, and contributing to the technical direction and vision of the team. The company values remote work, open-source culture, and offers RSUs as part of compensation.

Senior Software Engineer - Developer Productivity

Company: Webflow

Location: USA

Posted Dec 05, 2025

Webflow is building the world's leading AI-native Digital Experience Platform as a remote-first company. They are looking for a Senior Software Engineer Developer Productivity to join their Developer Productivity Pillar. The role involves driving implementation and maintenance of Webflow's build system, overseeing development environments, defining processes, and mentoring team members. Webflow offers competitive compensation, benefits, and a commitment to building trust, reinventing themselves, delivering with speed and quality, and fostering a culture of ownership and collaboration.

Senior-level Frontend Software Engineering Services

Company: Newsela

Location: Argentina,Brazil,Mexico,Colombia,Costa Rica,Panama

Posted Dec 05, 2025

This job description seeks a Senior Frontend Engineer Contractor based in Brazil, Argentina, or Mexico. The role involves technical scoping, UI management, and collaboration with teams to deliver high-quality solutions. Requirements include 5+ years of SaaS experience, ReactJS expertise, and knowledge of web fundamentals. The position offers remote work but excludes company-sponsored benefits.

Sales Executive

Company: Kalepa

Location: USA

Posted Dec 05, 2025

This job posting highlights a competitive salary, equity options, and comprehensive benefits for experienced sales professionals joining a dynamic startup in the insurance tech space. The role emphasizes growth opportunities, a collaborative team environment, and impactful work with global clients.

Director - Talent Science

Company: Canonical

Location: EMEA

Posted Dec 05, 2025

Canonical is a leading provider of open source software and operating systems. The company is founder-led, profitable, and growing. They are hiring for 4 new leadership roles in their Talent Science team to lead on delivery excellence. The role involves leading and delivering the strategic Talent Science project roadmap, leveraging expertise to design and implement solutions, ensuring high performance outcomes, designing professional processes, coaching and mentoring team members, and working closely with company leaders.

Senior Backend Engineer(Golang),Software Supply Chain Security: Auth Infrastructure

Company: GitLab

Location: North America,Latin America,APAC,Canada

Posted Dec 05, 2025

The role of a Senior Backend Engineer on the Auth Infrastructure team at GitLab involves building critical authentication and authorization infrastructure for millions of users. The position focuses on designing and implementing secure, performant, and reliable identity services while contributing to GitLab's move towards a zero-trust architecture and microservices-based future. The role requires strong backend development skills, experience with proxy and edge technologies, service mesh architectures, and distributed systems.

Solutions Engineer

Company: Grafana Labs

Location: India

Posted Dec 05, 2025

The Commercial Solutions Engineering team at Grafana Labs is a customer-facing product expert team that educates potential and existing customers to ensure their success. The team partners with the Sales team to close opportunities and communicates customer feedback to Product Management and Engineering. The role requires strong technical skills, communication abilities, and a desire to grow technically.

Principal Product Designer - Experiences

Company: Mercury

Location: USA

Posted Dec 05, 2025

Mercury is a fintech company that provides a software environment for efficient banking. They are looking for a principal product designer to define best-in-class interactions and product experiences. The ideal candidate should be a visionary craftsperson and systems architect, with experience in designing whole systems and mentoring other designers.

Senior Partner Sales Manager - Global System Integrator (GSI)

Company: Canonical

Location: Anywhere

Posted Dec 05, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on enterprise initiatives such as public cloud, data science, AI engineering, and IoT. The company is founder-led, profitable, and growing, with a global distributed team and a focus on building strategic relationships with partners.

FP&A Analyst - GTM

Company: GitLab

Location: USA

Posted Dec 05, 2025

This job description outlines a Financial Analyst role requiring expertise in financial modeling, data analysis, and cross-functional collaboration. The position involves supporting business teams with forecasting, reporting, and financial insights while using tools like Google Sheets and NetSuite. Key qualifications include financial analysis experience, communication skills, and knowledge of accounting practices.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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