Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Enterprise Account Executive - Spanish speaker

Company: Canonical

Location: Latin America

Posted Dec 05, 2025

Canonical is a global tech company focused on open source software. They offer enterprise solutions based on their Linux distribution Ubuntu, targeting various industries. The company values empathy, intellect, passion, teamwork, and energy in their employees. They are expanding their sales team globally and seeking experienced professionals with open source knowledge.

Package Consultant-SAP FIN FI

Company: IBM

Location: Pune, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves assisting clients in selecting, implementing, and supporting SAP FI, leading projects, conducting testing, and providing technical expertise. A bachelor's degree is required, with a master's degree preferred. 8 years of SAP functional experience, specializing in SAP FI modules, is required, along with experience in gathering business requirements, designing solutions, and testing.

$5k Monthly Virtual Assistant

Company: BEST ESTIMATE PRO

Location: Remote

Posted Dec 05, 2025

The job posting seeks a virtual assistant in the US, mentioning the candidate's business struggles and disability. It outlines duties, payment, and reimbursement details while emphasizing communication via SMS/email. The position is described as flexible but requires specific supplies and a reimbursement process.

Global Training Manager (Talent Operations)

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Global Training Manager. The position involves working closely with BPO accounts to provide training support, develop training materials, and ensure teams have the skills to deliver high-quality service to clients. The role requires excellent communication skills, project management abilities, and a passion for continuous learning and improvement.

Enterprise Account Executive - Growth

Company: Grafana Labs

Location: UK

Posted Dec 05, 2025

This job posting describes a role for an Enterprise Account Executive at Grafana Labs based in the UK, focusing on sales growth, customer management, and consultative selling. It outlines key responsibilities, required experience, and compensation details, emphasizing a competitive environment and team collaboration.

Package Consultant-Oracle Cloud CX

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on implementing and enhancing Oracle CPQ cloud functionalities. It requires a Bachelors or Masters degree and strong technical expertise in Oracle CPQ, BMLCCS, jQuery, XML, configuration, commerce integration, and document design. Preferred experience includes Oracle CPQ certification and strong analytical skills.

Enterprise Account Executive - Growth

Company: Grafana Labs

Location: Germany

Posted Dec 05, 2025

Grafana Labs is seeking an Enterprise Account Executive Growth based in Germany to prospect and grow existing business in the DACH region. The role involves identifying new opportunities, meeting sales goals, managing the sales process, and becoming an expert in the company's products. The ideal candidate will have 5+ years of experience in infrastructure technology sales, a history of goal achievement, and fluency in English and German.

Application Developer-Oracle eBS

Company: IBM

Location: Gurgaon, IN

Posted Dec 05, 2025

This role involves collaborating with global clients to develop hybrid cloud and AI solutions, requiring technical expertise in Agile, DevOps, and data migration, with opportunities for professional growth through mentorship and training programs.

SOC Platform Engineer L3 - Mumbai

Company: IBM

Location: Mumbai, IN

Posted Dec 05, 2025

This role involves collaborating with global clients on security projects, requiring expertise in SIEMs and incident response. It emphasizes career growth, technical skills, and problem-solving in a dynamic environment.

Healthcare Claims Analytics Senior Consultant

Company: Guidehouse

Location: Remote

Posted Dec 05, 2025

The job posting is for a Consultant position in Management Consulting with a focus on healthcare claims data analysis. The role involves developing and executing claims analyses, audits, and dashboards to reduce improper payments, identify fraud, and uncover patterns. The position requires a Bachelor's degree, 3+ years of experience, technical coding skills, and exposure to healthcare data analytics. The company offers a comprehensive benefits package and a competitive salary range.

Software Developer Intern

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM is seeking Software Development Engineers to work on cutting-edge storage products. The role involves developing, testing, and supporting hardware, firmware, and software. Required skills include knowledge of Linux, software development methodologies, and programming languages like Python and Bash. Preferred experience includes proficiency in Python, storage concepts, and CICD tools.

Oracle ERP Cloud Project Manager

Company: IBM

Location: BANGKOK, TH

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on managing complex Oracle Cloud and SaaS project engagements. It outlines the required education, technical expertise, and preferred experience for the role, emphasizing the importance of project management skills, communication abilities, and familiarity with full life cycle project delivery methodology.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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