Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

DevOps Developer

Company: IBM

Location: BUDAPEST, HU

Posted Dec 05, 2025

This job posting seeks a Cloud DevOps Engineer with 25 years of experience to join an infrastructure team. The role involves developing new features, conducting code reviews, collaborating with cross-functional teams, and maintaining technical documentation. Required skills include cloud technologies (IBM/AWS/Azure/GCP), programming languages (JavaScript/Python/Go), Linux administration, CICD tools, Kubernetes, and DevSecOps principles. Preferred experience includes microservices, high-availability environments, and AI-assisted development.

Selection Specalist

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM is seeking a dynamic Selection Specialist to manage end-to-end recruitment processes, collaborate with hiring managers, and identify top talent. The role requires 5+ years of experience in talent acquisition, strong sourcing skills, and excellent communication abilities.

Technology Portfolio Specialist

Company: IBM

Location: MADRID, ES

Posted Dec 05, 2025

The text describes a career opportunity at IBM Software, focusing on a role that contributes to HashiCorp's offerings now part of IBM. The role involves managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions. It requires technical knowledge of HashiCorp's suite, cloud infrastructure security, DevOps processes, and familiarity with various tools and systems.

API Security Analyst

Company: IBM

Location: Taguig City, PH

Posted Dec 05, 2025

The job posting is for a Junior API Security Consultant role that requires foundational experience in API development or security, strong interest in securing modern applications, and 3+ years of cybersecurity or SOC experience. The role involves implementing security measures, conducting tests, monitoring API traffic, performing security audits, collaborating with the team, and supporting onsite managed services. Preferred qualifications include API Security Fundamentals certification, CompTIA Security+ or equivalent, and familiarity with MITRE ATT&CK for APIs or OWASP API Security.

HR Summer Internship 2026

Company: IBM

Location: Armonk, US

Posted Dec 05, 2025

The text is a job posting for an HR internship at IBM's headquarters in Armonk, NY. The internship focuses on various HR functional areas and provides opportunities to work with talented HR professionals, learn new skills, and make an impact. The required education is a high school diploma or GED, with a preferred bachelor's degree. The role requires excellent communication skills, time management, and proficiency in Microsoft Office. Preferred experience includes HR experience.

Security Specialist : 기술적 취약점 진단/분석

Company: IBM

Location: Seoul, KR

Posted Dec 05, 2025

The job description outlines the role and responsibilities of an Associate Security Specialist in a Security Operations Center. The position requires a bachelor's degree, 1 year of experience in vulnerability diagnostics, and proficiency in Korean and English. Preferred experience includes conducting penetration tests, developing exploit code, and assessing cloud infrastructure security.

Associate Incident Response Consultant 2026

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text is an introduction to the IBM Consulting Associate Program, specifically for the XForce Incident Response team. It highlights the opportunities for professional development, ongoing learning, and the chance to work with a diverse range of clients worldwide. The role involves incident response, threat hunting, forensic investigations, and cyber crisis management.

Senior Oracle Cloud Project Manager (Public Sector)

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a career opportunity at IBM Software, focusing on managing complex Oracle Cloud and SaaS project engagements. It highlights the company's commitment to innovation, global opportunities, and the required skills and experience for the role.

Package Consultant-SAP HANA SCM SD

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise in SAP, and opportunities to drive innovation through hybrid cloud and AI solutions. It outlines role responsibilities, required education, and technical skills needed for the position.

Power Systems Development - Firmware, Hypervisor, Operating Systems, AI Enablement

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM Infrastructure is a catalyst that enables the world to work better by providing hybrid cloud infrastructure to meet clients' demands for heterogeneous environments, data explosion, digital automation, and cybersecurity threats. The company values creativity, innovation, and collaboration across teams to serve clients' needs. IBM offers roles for software engineers, computer scientists, and computer engineers to develop firmware, hypervisors, operating systems, systems management, and AI hardware enablement for the IBM Power brand of enterprise computer systems. The company seeks candidates with relevant education, technical expertise, and a passion for technology and engineering.

CYBERSECURITY ENGINEER

Company: IBM

Location: Praha, CZ

Posted Dec 05, 2025

The text describes an opportunity to work on quantum-resistant security solutions at IBM. It outlines the role and responsibilities, which include researching quantum computing threats, learning post-quantum cryptography, and supporting the development of quantum security pilots. The position offers mentoring, hands-on experience with cutting-edge technologies, and a path to start a career in cybersecurity consulting.

BPOプロジェクトチームリーダー

Company: IBM

Location: Kitakyushu, JP

Posted Dec 05, 2025

IBM Consulting offers long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI solutions. The position is for a BPO project team leader at IBM Japan Staff Operations Co Ltd, requiring business-level Japanese language skills and relevant experience.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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