Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Linux Kernel Developer

Company: IBM

Location: Waterford, IE

Posted Dec 05, 2025

The company is expanding its Linux Kernel Engineering team and seeking mid-senior level developers with 3+ years of professional experience working with the Linux kernel and low-level system software. The role involves designing, optimizing, and contributing to technologies that drive next-generation enterprise systems, collaborating with and mentoring early-career developers, and actively contributing to open-source communities.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Process Associate in Procure to Pay. It highlights the collaborative and innovative work environment, the use of agile methodologies and AI, and the support provided by mentors and coaches. The role involves transaction processing, vendor account management, and adherence to SLAs.

RFA writer for IBM Storage products

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 05, 2025

The RFA writer role at IBM Storage is a key position that drives innovation and transformation across hardware and software portfolios. The role involves creating announcement documents, planning and tracking RFAs and EPICs, coordinating with various teams, and ensuring the quality of product announcements. The ideal candidate should have strong technical aptitude, project management skills, and the ability to work under pressure in a multicultural team environment.

Infrastructure Specialist - System Administration

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM CIC offers a career with opportunities to work with visionaries across industries, improve hybrid cloud and AI, and make meaningful change for clients. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. The role involves developing infrastructure strategies for cloud-based solutions, administering environments, and mentoring junior specialists.

Application Developer-AWS Cloud FullStack

Company: IBM

Location: Mysore, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a software developer role. The role involves working on hybrid cloud and AI projects, collaborating with stakeholders, and continuously learning new technologies. Required skills include problem-solving, communication, and expertise in programming languages like Java, .NET, Node.js, Python, Ruby, and Angular.js.

Entry Level Product Manager - Global Asset Recovery Services

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 05, 2025

The text is a job description for a Product Manager role at IBM. It highlights the responsibilities, required skills, and preferred qualifications for the position. The role involves collaborating with cross-functional teams, supporting product teams, and driving efficiency in product management processes. The position offers an opportunity to work on innovative projects and contribute to the success of IBM's products.

Ingénieur(e) de Données Senior (Data Engineer)

Company: IBM

Location: BROMONT, CA

Posted Dec 05, 2025

Lusine dIBM à Bromont est une entreprise de fabrication de haute technologie qui produit des processeurs pour les serveurs IBM et des modules pour les télécommunications. Ils recherchent des candidats qui aiment relever des défis et favoriser leur épanouissement. L'entreprise offre un environnement de travail sécuritaire, une rémunération compétitive, des avantages sociaux complets, un horaire flexible et des activités sociales organisées.

System Administrator (Citrix)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 05, 2025

This role offers opportunities for career growth and technical expertise in IBM Consulting, focusing on client collaboration and innovation in cloud and AI solutions. The position emphasizes long-term relationships, technical skills development, and impactful problem-solving in a global environment.

Software Engineer - Database Drivers and Data Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text is a job description for a software engineer role at IBM, focusing on developing tools and products for the AstraDB, Apache Cassandra, and DataStax Enterprise ecosystem. The role involves design, development, integration, and customer support, with a focus on open-source projects and cloud-native technologies.

Endpoint Security Engineer

Company: IBM

Location: Taguig City, PH

Posted Dec 05, 2025

The job description outlines the role of a SWG and CASB Security Specialist responsible for designing, implementing, and managing secure web gateway and cloud access security solutions. The role requires expertise in web traffic security, cloud application usage, data protection, and integration with broader enterprise security controls. The specialist will work closely with SOC, infrastructure, and application teams to ensure secure and compliant operations across on-premise and cloud environments.

Consultant - SAP S/4HANA MM (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a role at IBM Consulting where the individual will work closely with clients worldwide to improve their hybrid cloud and AI journey. The role involves advising clients on strategy, business processes, requirements analysis, solution design, and IT implementation with a focus on SAP S4HANA Logistics. The position requires a bachelor's degree, at least 3 years of experience in process consulting in SAP, and knowledge of SAP S4HANA modules. Preferred experience includes strong communication skills, negotiation abilities, and mental flexibility.

Package Consultant-SAP HANA SCM EWM

Company: IBM

Location: Kolkata, IN

Posted Dec 05, 2025

This role offers collaboration with global clients, SAP expertise, and opportunities for professional growth in innovative projects. It emphasizes strategic solutions, technical expertise, and career development through diverse industry experiences.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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