Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Application Architect-SAP HANA Development

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI, leadership in solution design, and professional growth opportunities through SAP knowledge expansion.

Network Deployment Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on a role as a Network Deployment Engineer. The role involves end-to-end deployment of enterprise wired and wireless networks, ensuring reliable, secure, and scalable infrastructure. The position requires expertise in routing and switching protocols, enterprise network hardware, wireless solutions, and network automation. The company values curiosity, continuous learning, and long-term career growth.

Application Developer - Commerce Transformation

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Commerce Transformation Developer. The role involves designing, implementing, and maintaining backend, frontend, and APIs for enterprise-grade e-commerce platforms. The position requires strong technical skills in backend development, experience with commerce tools and modern headless customer engagement platforms, and knowledge of MACH architecture principles. Soft skills such as analytical thinking, communication, and collaboration are also important.

Full Stack Developer Intern

Company: IBM

Location: Islamabad, PK

Posted Dec 04, 2025

The job role requires understanding of multichannel campaign management in telecommunication organizations. The role assists clients in selecting, implementing, and supporting application packaged solutions, using consulting skills, business knowledge, and expertise to integrate technology and achieve business results.

Application Developer-Oracle Middleware

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

This role involves collaborating with clients to develop hybrid cloud and AI solutions, requiring expertise in Oracle technologies and continuous learning. The position emphasizes innovation, stakeholder collaboration, and impactful problem-solving in a global consulting environment.

Senior Data Security Consultant

Company: IBM

Location: No City, US

Posted Dec 04, 2025

IBM Consulting is seeking a Senior Management Consultant in Data Security to help clients design and implement enterprise data security strategies, drive compliance, and enable secure digital transformation. The role requires deep technical expertise in Zero Trust architectures, Data Loss Prevention, AIdriven data protection, and compliance frameworks, as well as strong leadership and consulting skills.

Security Specialist - CyberSecurity Threat Management

Company: IBM

Location: Seoul, KR

Posted Dec 04, 2025

The job description outlines the role and responsibilities of a Security Specialist within IBM's client Security Operations Centers (SOC). The position requires a Bachelor's degree, 3+ years of cybersecurity experience, and expertise in SOC processes, incident response, and various security technologies. Preferred experience includes security content management, solution engineering, and advanced Python programming skills.

Application Developer-Java & Web Technologies

Company: IBM

Location: Shenyang, CN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, collaborate with visionaries, and improve hybrid cloud and AI journeys. It emphasizes the importance of curiosity, knowledge, and creative problem-solving. The role of a Software Developer involves participating in the software development lifecycle, working with the latest technologies, and providing technical assistance to end users.

Associate Product Manager

Company: IBM

Location: Pune, IN

Posted Dec 04, 2025

The text describes a product management role at IBM Infrastructure Storage Division, focusing on competitive research, analysis, and reporting. The ideal candidate should have strong research, analytical, and communication skills, as well as experience with AI tools and storage technology.

Deputy Programme Manager

Company: IBM

Location: Singapore, SG

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the company's focus on long-term client relationships, collaboration, and innovation. It outlines the role and responsibilities of a Deputy Programme Manager, including programme operations, governance, day-to-day delivery management, stakeholder management, financial and resource management, quality risk and issue management, and team leadership. The position requires a bachelor's degree, at least 10 years of experience in IT or business transformation projects, strong project management skills, and knowledge of various tools and platforms.

React Developer

Company: IBM

Location: Napoli, IT

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a React Developer. The position involves building and maintaining dynamic web applications, collaborating with cross-functional teams, and optimizing frontend components. The role requires strong technical skills in JavaScript, React, TypeScript, state management libraries, and UI component development.

Full Stack Engineer Solution Architect

Company: IBM

Location: No City, US

Posted Dec 04, 2025

This job description highlights a career in IBM Consulting with global client collaboration, focusing on hybrid cloud and AI innovation. The role combines full-stack engineering, architectural decision-making, and DevOps practices. It requires expertise in Java, Angular, microservices, and CICD pipelines, with opportunities for mentorship and cross-functional teamwork.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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