Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Sr. Managing Consultant - Enterprise Strategy

Company: IBM

Location: Singapore, SG

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The Enterprise Strategy practice helps businesses identify AI opportunities and turn strategy into action. The role involves setting project plans, leading analyses, and driving content creation for AI and digital transformation projects.

Consultor SAP EWM Senior

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a senior SAP Consultant role. The role involves working with clients globally, delivering high-quality SAP solutions, and leading teams. It requires expertise in SAP modules, project management skills, and knowledge of AI and cybersecurity.

Application Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working on large-scale projects across various industries, utilizing IBM's technology platforms and partner ecosystem. The position requires strong communication skills in Japanese and technical expertise in areas such as open systems, web applications, mobile applications, and cloud-native development.

Senior SAP Security Consultant

Company: IBM

Location: COPENHAGEN, DK

Posted Dec 04, 2025

The job posting is for a Senior SAP Security Consultant position at IBM Client Innovation Center. The role involves working closely with clients to ensure their SAP landscape meets security standards and regulations. The position requires strong experience with SAP Application Security, role-based access control, compliance, and risk management. The company offers a dynamic work environment, opportunities for growth, and a strong social community.

Systems Expert Labs Delivery Consultant

Company: IBM

Location: CANBERRA, AU

Posted Dec 04, 2025

The text describes a role in IBM Technology Expert Labs, emphasizing career growth, delivering world-class services, solving complex client challenges, and providing technical expertise. It highlights responsibilities like solution engineering, technical support, and professional development, along with required education and experience in IBM technologies.

Java Developer - Leicester

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text promotes IBM CIC's job opportunities, highlighting career growth, training programs, flexible work arrangements, and a supportive work environment. It emphasizes innovation, professional development, and a culture of inclusivity while outlining technical requirements for a Java Developer role.

Package Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the benefits of working with clients globally, collaborating with visionaries, and leveraging IBM's technology platforms. It outlines the role responsibilities, required education, and preferred technical and professional experience.

Senior Storage Administrator

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a Senior Storage Administrator role supporting a federal healthcare enterprise. The role involves installing, maintaining, and troubleshooting storage and backup environments, with a requirement for a Public Trust Clearance and onsite work at the Rockville, MD location.

Technical Consultant-Data Security

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers to deliver technical and industry expertise to clients worldwide. The DLP Specialist will implement, manage, and monitor Data Loss Prevention strategies to protect sensitive information, working closely with IT security, compliance, and business units.

Package Consultant-SAP HANA Master Data Governance

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a senior SAP Consultant. The position involves working with clients globally, delivering high-quality SAP solutions, and leveraging expertise in SAP Data Management Tools. The role requires 5-12 years of experience and offers opportunities for skill development and industry understanding.

SOAR SME (f/m/x)

Company: IBM

Location: Bussigny, CH

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. As an SOAR Subject Matter Expert, responsibilities include developing playbooks, designing automation solutions, participating in incident response, integrating SOAR with security tools, and providing customer support. The role offers individual career path, training, certification, knowledge sharing, and the possibility to work on large IT projects.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This job description highlights a career in IBM Consulting focused on global client collaboration, digital transformation, and impactful problem-solving. It emphasizes growth opportunities, technological innovation, and a supportive culture for long-term career development.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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