Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Transition Manager

Company: IBM

Location: New York, US

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on leading and managing large transition projects with global delivery capabilities. It highlights the need for strong transition management expertise, excellent communication skills, and understanding of GenAI based tools.

Intern 2026: AI Hybrid Cloud Platform Research Scientist

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Research is seeking a PhD-level summer intern to help design and advance the next generation of Hybrid Cloud AI platforms. The role focuses on working with full-time IBM researchers on highly scalable systems for machine learning training and inference. The intern will work with an agile team of researchers and engineers developing practical innovations in scalable GenAI systems that can impact thousands of developers and applications worldwide.

Senior Software Development Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a role at IBM that emphasizes a fast-paced, collaborative, and innovative work environment. It highlights the importance of technical skills in areas such as microservices, API design, AI, and large language models, as well as the ability to work with customers and senior management to deliver value.

Application Developer-SAP ABAP - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This job description outlines a role in IBM Consulting focused on designing, developing, and supporting applications with a focus on SAP Netweaver and ABAP. The position requires hands-on experience with SAP ABAP, CDS View, and Japanese language proficiency. The role involves working in client-based schedules and locations in Quezon City, Eastwood, UP Ayala Technohub, or Cebu.

Functional Consultant Lead

Company: IBM

Location: No City, US

Posted Dec 04, 2025

The job posting describes a highly skilled Enterprise Applications Functional Lead role at IBM Consulting. The position involves overseeing and supporting core business platforms like Oracle and Workday, leading a team, and collaborating with stakeholders to deliver high-quality solutions. The role requires extensive experience in enterprise application development, functional leadership, and expertise in Oracle and Workday applications.

Qiskit Software Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

Qiskit is a popular and performant software stack for quantum computing, developed using Rust. The role involves contributing to and leading the Qiskit team, collaborating with multidisciplinary teams, and staying up-to-date with state-of-the-art research in quantum compilers and information.

Application Developer-Oracle Cloud Reporting

Company: IBM

Location: Gurgaon, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunity to work with clients globally, deliver technical expertise, and solve complex business problems using IBM's technology platforms. It emphasizes the importance of collaboration, innovation, and delivering solutions that meet client requirements.

Adobe Experience Manager Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting seeks experienced Adobe Experience Manager (AEM) Backend Developers to join their dynamic team. The role involves developing and maintaining backend functionality for AEM implementations, collaborating with frontend developers, and participating in Agile projects. Required skills include AEM expertise, backend development skills, web services experience, unit testing familiarity, performance optimization, and collaboration tools proficiency.

Storage Technical Account Manager

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 04, 2025

IBM is seeking a Technical Account Manager for their Premium Storage team. The role involves providing high-quality remote technical support to premium storage clients, collaborating with other support groups, and maintaining client relationships. The ideal candidate should have at least 2 years of experience in remote technical support and familiarity with IBM Storage Portfolio products.

Entry Level Hire Remote Technical Support - AI and Data Science Engineer and Support 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Infrastructure is a catalyst that makes the world work better. The company provides hybrid cloud infrastructure and positions early-career professionals in AI and Data Science development. The role requires proficiency in Python, machine learning, and software engineering, with opportunities to work with senior developers and build predictive models.

Senior Solutions Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, shape solution strategies, and influence high-value engagements. It emphasizes the importance of curiosity, knowledge, and a culture of evolution and empathy. The role of a Senior Solutions Consultant is detailed, focusing on driving complex solution pursuits, shaping strategic opportunities, and influencing customer engagements in the public sector.

Package Consultant-Oracle Finance Cloud

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers, developing partnerships with HR stakeholders, creating technical solutions, and managing test scripts for Oracle R12 financial applications. The candidate should have experience in automation, Ansible, and Oracle PL/SQL.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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