Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

AI Architect (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text highlights IBM Consulting's career opportunities focusing on innovation, collaboration with global clients, and professional growth. It emphasizes roles in AI and hybrid cloud solutions, technical expertise, and a culture of continuous learning and impactful problem-solving.

Federal Data Engineering Co-Op: 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working on client projects, enhancing knowledge, and gaining professional experience. The company prioritizes continuous learning, skill development, and personal growth within a culture of coaching and mentorship.

Data Scientist-Artificial Intelligence

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

The job role is for a Software Development Manager to lead the design and development of IBM Consulting Advantage Platform. The role involves managing a team of engineers, collaborating with stakeholders, and driving software development activities. Required skills include Python, data analytics, and experience with cloud technologies.

Research Scientist (Digital ASIC Design)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Quantum is seeking a Research Scientist to develop advanced high-performance digital and mixed-signal ASICs for quantum computing applications. The role involves circuit design, RTL development, logic synthesis, verification, and system integration. A strong background in digital circuit design, CMOS implementation, and EDA tools is required. Experience in custom cell-based digital circuit design, design integration, digital signal processing, and accelerator design is preferred.

AI-Centric Solution Architecting for Global IT Intern - Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a Solution Architect role involving global team collaboration, designing architectural solutions for real-world problems across industries, and requiring technical expertise in AI, software development, and communication skills.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on cloud application development and deployment using AWS methodologies. It highlights the role's responsibilities, required education, and technical expertise needed for the position.

Site Reliability Engineer (SRE)

Company: IBM

Location: Sofia, BG

Posted Dec 04, 2025

This job description for an IBM Automation-focused intern highlights responsibilities involving automation code development, system administration, and cloud technologies. It emphasizes problem-solving, innovation, and collaboration with clients, while outlining required skills in scripting, DevOps tools, and cloud platforms like Redhat OpenShift.

Application Developer-Asset Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Software Developer. The position involves working on hybrid cloud and AI projects for global clients, with responsibilities including project management, communication, and technical expertise in IBM Maximo Asset Management and related technologies.

Package Consultant-Oracle SCM

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunity to work with clients globally, deliver technical expertise, and solve complex business problems using IBM's technology platforms. The role requires strong interpersonal skills, experience in Oracle SCM Cloud, and the ability to build, automate, and release solutions.

Managing Consultant - SAP S/4HANA FI/CO (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This job description highlights IBM Consulting's focus on long-term client relationships, innovation in hybrid cloud and AI, career development opportunities, and expertise in SAP S4HANA implementations. It emphasizes collaboration with global clients and technical proficiency in SAP modules.

SAP Application Architect

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role of SAP Project and Service Management combines strong organizational skills with deep understanding of SAP solutions and IT governance. It involves leading design and architecture of SAP solutions, ensuring alignment with business and IT strategy, and collaborating with stakeholders to design scalable and futureproof architectures. The role requires proven experience as an SAP Application Architect or Senior Consultant, in-depth knowledge of SAP S4HANA architecture, and excellent communication skills.

SAPコンサルタント

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. As an SAP consultant, you will lead design workshops, support business development, and mentor team members. The role involves strategic solution leadership, team delivery leadership, and comprehensive solution delivery.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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