Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Data Migration Technical Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver solutions using latest technology, and focus on long-term growth. The company provides training, promotion opportunities, diversity and inclusion, flexible work policies, and traditional benefits. The role involves designing, developing, and supporting Oracle eBS application solutions, collaborating with teams, and ensuring data integrity during migration.

Package Consultant-SAP UX

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on designing and developing SAP Composite Applications and mobile apps. It highlights the company's global presence, collaboration with clients, and the use of innovative technologies like hybrid cloud and AI.

Technology Expert Labs - Delivery Consultant

Company: IBM

Location: Seoul, KR

Posted Dec 04, 2025

The IBM Technology Expert Labs team offers a rewarding career delivering world-class services to clients. As a Delivery Consultant, you will work closely with clients to design, deliver, and optimize IBM technology solutions. The role requires expertise in data and AI technologies, programming, and machine learning. The company provides excellent onboarding, a collaborative culture, and opportunities for career growth.

Federal Compliance CAS and FAR Expert

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This job description outlines a role requiring expertise in US Federal Government contracting compliance, with emphasis on FAR, CAS, and DFARS regulations. The position demands strong problem-solving skills, communication abilities, and cross-functional collaboration across multiple departments.

AWS Cloud Engineer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunity to work with visionaries across industries, improve hybrid cloud and AI solutions, and leverage IBM's strategic partner ecosystem and technology platforms. It emphasizes the importance of curiosity, continuous learning, and long-term career growth in the role.

Associate Designer-User Experience Design

Company: IBM

Location: BANGKOK, TH

Posted Dec 04, 2025

The text describes the Associate Program at IBM Consulting, which offers opportunities to work with diverse clients worldwide. It emphasizes professional development, ongoing learning, mentorship, and personal growth. The role of an Associate Designer involves improving digital innovation, conducting user research, creating wireframes and prototypes, and collaborating with various teams.

Package Consultant-Workday HCM & Compensation

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

This role involves working as a client-facing consultant for IBM Consulting, collaborating with clients globally to improve their hybrid cloud and AI journey. The consultant will work on projects related to Workday HR, Recruiting, and Talent Management modules, assisting clients in design, implementation, and support. Strong technical and communication skills are required.

(2026 Campus Hire) Associate Package Consultant | Apply by Jan. 2, 2026

Company: IBM

Location: Taipei, TW

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on assisting clients with application package solutions like SAP, Oracle, Salesforce, Workday, and Peoplesoft. The role involves selection, implementation, and support of these solutions, leveraging design thinking and business knowledge to drive solutions for clients.

Security Manager - HashiCorp Vulnerability Management & Compliance Automation

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, specifically a Security Manager role focused on vulnerability management and compliance automation. The role involves leading and expanding security programs, overseeing vulnerability lifecycles, implementing automated compliance controls, and collaborating with various teams to embed security into development workflows. The position is part of IBM's HashiCorp division, which provides solutions for automating and securing multicloud and hybrid environments.

Infrastructure Specialist-Cloud Application Operations

Company: IBM

Location: Hyderabad, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, providing technical expertise to clients worldwide. It requires strong team player skills, training abilities, communication, and collaboration. The position offers technical operations support, application ID management, infrastructure elasticity, and disaster recovery. Preferred qualifications include a Masters degree and technical understanding of Client platform, PaaS, HA infrastructure, and load balancers.

Talent Acquisition Coordinator (Dutch language)

Company: IBM

Location: BUDAPEST, HU

Posted Dec 04, 2025

The Talent Acquisition Coordinator role at IBM is an integral part of HR, focusing on creating an outstanding employee experience. The role involves end-to-end recruitment process, tracking ongoing hires and projects, and ensuring a proactive approach to enhance the process. The ideal candidate has experience in HR recruitment, good communication and problem-solving skills, and a proactive and responsible approach.

Package Consultant-SAP UX

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and technical expertise in mobility platforms. It outlines responsibilities involving SAP applications, mobile app development, and industry-specific solutions, along with educational and experiential requirements for the role.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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