Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Engineering Lead

Company: HubSpot

Location: USA

Posted Dec 02, 2025

HubSpot is seeking an experienced Engineering Lead or Engineering Manager to lead their Edge team, which is responsible for developing and operating HubSpot's load balancing and CDN infrastructure. The role involves guiding the design, development, and operation of systems, people management, and technical mentorship. The ideal candidate should have at least 2 years of experience in hiring, developing, and promoting engineers, a track record of delivering complex, performant, reliable, and scalable distributed systems in a cloud environment, and proficiency in Java, C, Go, C++, or Rust.

RN Clinical Consultation

Company: Sedgwick

Location: USA

Posted Dec 02, 2025

Sedgwick is a company that values its employees and offers a caring culture, work-life balance, and opportunities for growth. They are recognized as one of the best workplaces in financial services and insurance. They are currently hiring 6 nurses for remote positions, with a focus on providing medical care and support to injured employees. The company offers a comprehensive benefits package and encourages ongoing learning and professional development.

Director, Product Marketing - MetaMask

Company: Consensys

Location: USA

Posted Dec 02, 2025

Consensys, a leading blockchain and web3 software company, is seeking a Product Marketing Director to drive growth for MetaMask. The role involves shaping marketing strategies, fostering collaboration, and advancing web3 innovation while contributing to a mission-driven team focused on decentralized technology.

Senior Manager - Product Development & Marketing (Supplements)

Company: Nutrafol

Location: USA

Posted Dec 02, 2025

The Senior Manager of Product Development & Marketing Supplements will lead end-to-end product development, collaborate with cross-functional teams, and manage new product certifications. The role requires 8+ years of experience in product development and marketing, strong cross-functional collaboration skills, and familiarity with the nutraceutical haircare space.

Principal Software Engineer - Commerce

Company: HubSpot

Location: USA

Posted Dec 02, 2025

Commerce Hub is building an AI-first commerce platform integrated with HubSpot's CRM. They are seeking a Principal Software Engineer to shape the technical future of Commerce Hub, focusing on CPQ, Billing, and Payments. The role involves building a simple, consistent, and extensible platform, defining core domain models, creating frameworks, and partnering with product leadership.

Campaign Manager

Company: Unified

Location: USA

Posted Dec 02, 2025

Unified is seeking a Campaign Manager to join their AdOps team. The role involves managing and optimizing multichannel paid campaigns, developing growth strategies, driving automation and innovation, analyzing campaign performance, ensuring operational excellence, and partnering with clients. The ideal candidate has 3+ years of experience managing high-volume digital advertising campaigns, strong knowledge of campaign performance metrics, and experience in programmatic and social media buying.

Solutions Consultant

Company: Dscout

Location: USA

Posted Dec 02, 2025

Dscout is a leading experience research platform used by top brands like Sonos, Spotify, Duolingo, and Best Buy. They are expanding their team and seeking a Solutions Consultant to join their presales team. The role involves partnering with account directors, supporting discovery conversations, delivering customized demos, and providing structured feedback to product and marketing teams.

Senior Engineer - Platform

Company: Grow Therapy

Location: USA

Posted Dec 02, 2025

The internal Platform team is seeking a Senior Engineer to join their mission-driven team and help build the internal developer ecosystem for Grow's next-generation mental healthcare platform. The role involves tackling complex challenges across AWS cloud infrastructure, Kubernetes, CICD pipelines, and tooling to drive engineering velocity. The Senior Engineer will lead projects, share ownership of the platform roadmap, and collaborate with teammates to improve development speed, reliability, and scalability.

GTM Sourcer

Company: ElevenLabs

Location: UK,Ireland,Spain

Posted Dec 02, 2025

ElevenLabs is a leading audio AI company with significant growth and innovative offerings. They seek a GTM Sourcer to join their global talent team, emphasizing impact and excellence.

Product Manager - Cards Pricing

Company: Stripe

Location: USA

Posted Dec 02, 2025

Stripe is a financial infrastructure platform that enables businesses to accept payments and grow revenue. The Cards team is responsible for accepting credit, debit, and prepaid card payments. The Product Manager for Cards Pricing role involves defining pricing principles, driving pricing decisions, and operationalizing them. The ideal candidate has 5+ years of product experience, 3+ years of pricing experience, and strong collaboration and data analysis skills.

Staff Mobile Engineer - Grafana Ops - IRM

Company: Grafana Labs

Location: UK

Posted Dec 02, 2025

The Grafana IRM squad is a remote-first team operating business-critical services for incident response. They value unified experience, automation, integration, and observability. The role involves influencing the roadmap, delivering features, driving projects, contributing to open-source, and maintaining the mobile application. They seek motivated, customer-focused individuals with mobile development experience and a passion for creating intuitive products.

Director - Regional Sales

Company: GitLab

Location: USA

Posted Dec 02, 2025

The Regional Director for the Commercial AMER vertical will lead a 5-person team to grow adoption of GitLab's AI-powered DevSecOps platform across existing and new commercial customers. The role involves managing the team, driving sales strategy, analyzing market dynamics, recruiting talent, and collaborating with various departments. The ideal candidate should have experience in field sales operations and leadership within a software environment, proficiency in managing a sales pipeline, and strong communication skills.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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