Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Senior Software Engineer - Platform (Earned Wage Access)

Company: Branch

Location: Remote

Posted Dec 01, 2025

Branch is a fintech company on a mission to empower workers with financial freedom through accessible financial services. They value diversity, innovation, and collaboration, and offer a remote-first work environment with competitive benefits.

Brand Marketing Specialist - ID

Company: HoYoverse

Location: Remote

Posted Dec 01, 2025

This job description outlines marketing responsibilities including campaign planning, cross-industry collaborations, and market research, alongside requirements like experience in local game marketing, language proficiency, and gaming enthusiasm.

Technical Program Manager

Company: Axios

Location: Remote

Posted Dec 01, 2025

The role of Technical Program Manager at Axios involves coordinating complex cross-functional initiatives to advance the company's mission. The position requires managing large programs, partnering with various teams, optimizing internal systems, developing reporting systems, coaching teams on Agile best practices, identifying blockers, and facilitating cross-team coordination. The ideal candidate should have 3-5 years of experience in program or project management, strong organizational and communication skills, experience with Jira and Confluence, familiarity with Agile methodologies, and fluency with AI tools.

Senior Data Scientist

Company: Gradient AI

Location: Remote

Posted Dec 01, 2025

Gradient AI is a fast-growing company revolutionizing Group Health and PampC insurance with AI-powered solutions. They are seeking Senior Data Scientists to help shape the future of their underwriting products in the healthcare and care management space. The role involves designing and implementing predictive models, analyzing large datasets, and collaborating with cross-functional teams to deliver intelligent solutions at scale.

Embedded IoT / Edge Solutions Sales Representative - Manager and Director

Company: Canonical

Location: Remote

Posted Dec 01, 2025

Canonical is a leading provider of open-source software and operating systems, with a focus on enterprise and technology markets. Their platform, Ubuntu, is widely used in various industries, including public cloud, data science, AI, engineering innovation, and IoT. The company is founder-led, profitable, and growing, with a distributed team across 75+ countries. They are hiring for various roles, including Embedded IoT, Edge Solutions Sales Representatives, Managers, and Directors, to expand their reach in mission-critical industries. Canonical provides a comprehensive portfolio of Linux solutions, emphasizing security, reliability, developer productivity, and footprint.

Senior Software Engineer - Platform (Ledger)

Company: Branch

Location: Remote

Posted Dec 01, 2025

Branch is a fintech company on a mission to empower workers with financial freedom. They provide free financial services to working Americans and focus on building inclusive, transparent, and frictionless products. The company values diversity, innovation, and collaboration, and offers a remote-first work environment with competitive benefits.

Staff Product Manager - Reddit Answers

Company: Reddit

Location: Remote

Posted Dec 01, 2025

Reddit is hiring a Product Manager for a remote-friendly role with a focus on AI-powered search. The position offers competitive benefits, growth opportunities, and collaboration with cross-functional teams.

Software Engineer - Python/Golang - Kubernetes

Company: Canonical

Location: Remote

Posted Dec 01, 2025

Canonical is a leading provider of open source software and operating systems. They offer a remote software engineer position to join their Kubernetes product team, focusing on building operators and addons. The company values diversity, offers a distributed work environment, and provides benefits like a personal learning budget and annual compensation reviews.

Ubuntu Core Software Engineer

Company: Canonical

Location: Remote

Posted Dec 01, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on Ubuntu. They are hiring a Ubuntu Core Software Engineer to work on embedded Linux systems in IoT, automotive, and aviation. The role involves designing and implementing software for various CPU architectures, collaborating with a distributed team, and reviewing code. Canonical offers a distributed work environment, personal learning budget, and other benefits.

News Journalist: New TV

Company: screenrant

Location: Remote

Posted Dec 01, 2025

This text describes a remote freelance writing position at ScreenRant, outlining responsibilities such as creating high-quality content and adhering to editorial standards. It highlights perks like competitive compensation, flexible schedules, and exposure to a large audience. The job requires specific skills including writing experience, attention to detail, and virtual collaboration abilities. Applicants must submit a CV, cover letter, and sample articles.

Senior Software Security Engineer - Platform

Company: Branch

Location: Remote

Posted Dec 01, 2025

Branch is a fintech company on a mission to empower workers with financial freedom by providing accessible free financial services and accelerating payments for companies. They value diversity, innovation, and collaboration, and offer a remote-first work environment with competitive compensation and benefits.

Sr. Product Manager - International

Company: Khan Academy

Location: Remote

Posted Dec 01, 2025

Khan Academy is a nonprofit offering free worldclass education globally, committed to improving learning outcomes through diverse teams and impactful product development. They seek a Senior Product Manager to scale international education solutions while emphasizing diversity, equity, and high-impact innovation.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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