Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Sr. Financial Analyst - Corporate FP&A

Company: Upwork

Location: Remote

Posted Dec 01, 2025

Upwork Inc connects businesses with global AI-enabled talent across various contingent work types. The company offers the Upwork Marketplace and Lifted, providing solutions for enterprise organizations to source, manage, and pay talent. Upwork facilitates over $30 billion in transactions and aims to create economic opportunities in every era of work.

Go (Golang) Software Engineer - Developer Tooling and Containers

Company: Canonical

Location: Remote

Posted Dec 01, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on Ubuntu. They are hiring a Go Golang Software Engineer to work on a new open source developer experience tool, aiming to improve developer workflows and productivity. The role requires experience with Go, Linux system-level fundamentals, and containers, and offers a distributed work environment with opportunities for international travel.

Accounts Receivable Clerk

Company: Canonical

Location: Remote

Posted Dec 01, 2025

Canonical is a leading provider of open source software and operating systems. They offer an exciting opportunity for an Accounts Receivable Clerk to join their growing team. The company values diversity, offers career development opportunities, and has a distributed work environment.

Senior Software Engineer - Platform (Money Movement)

Company: Branch

Location: Remote

Posted Dec 01, 2025

Branch is a fintech company on a mission to empower workers with financial freedom. They provide free financial services to working Americans and focus on building inclusive, transparent, and frictionless products. The company values diversity, innovation, and collaboration, and offers a remote-first work environment with competitive benefits.

Sales Onboarding Program Manager

Company: Figma

Location: Remote

Posted Dec 01, 2025

This job description outlines a Sales Onboarding Program Manager role requiring experience in sales enablement, cross-functional collaboration, and data-driven program development. The position involves designing scalable onboarding curricula, creating reporting systems, and delivering impactful learning experiences. Figma offers competitive compensation, benefits, and growth opportunities for qualified candidates.

Senior Product Designer II, Customer Journey - Platform

Company: HubSpot

Location: USA

Posted Dec 01, 2025

The job posting for HubSpot's Platform UX Team emphasizes the importance of detail, cohesion, and scalability in designing systems that impact millions of users. The role involves cross-product problem-solving, systems thinking, AI and data integration, and collaboration across functions. The company values transparency, growth mindset, and a bold inclusive culture.

Head of Talent Development

Company: Canonical

Location: Remote

Posted Dec 01, 2025

Canonical is a leading provider of open source software and operating systems. They are a pioneer in global distributed collaboration and are building a Talent Development function to enhance leadership and people management practices in their remote setting. The company is founder-led, profitable, and growing.

Software Engineer - Back End Leaning (Tech Lead Level)

Company: Synthesia

Location: Europe

Posted Dec 01, 2025

Synthesia is an AI video communications platform that simplifies video production for businesses. It enables large organizations to create, collaborate, and share high-quality videos efficiently. The company is trusted by leading brands and has a strong engineering team building enterprise-grade SaaS products.

Visual Designer

Company: Canonical

Location: Remote

Posted Dec 01, 2025

Canonical, a leading provider of open source software, is hiring Visual Designers for Brand and Design Systems. The role involves working remotely in the EMEA region to evolve brand guidelines, apply them to communications materials, UI design systems, and graphic design for digital products. The company offers a distributed work environment, personal learning and development budget, annual compensation review, recognition rewards, annual holiday leave, maternity and paternity leave, employee assistance program, and the opportunity to travel to new locations to meet colleagues.

Senior DevOps Engineer

Company: Upwork

Location: Remote

Posted Dec 01, 2025

Upwork is a global work marketplace connecting businesses with skilled professionals. The company offers a hybrid workforce solutions team and Kubernetes-based infrastructure. The Senior DevOps Engineer role involves working on Kubernetes and edge infrastructure, requiring experience with AWS, Kubernetes, and web proxies.

Sr Technology FP&A Manager - Cloud Hosting

Company: Reddit

Location: Remote

Posted Dec 01, 2025

Reddit is seeking a Senior Finance Manager to join their Technology FP&A team, focusing on cloud hosting spend. The role involves forecasting, budgeting, cost optimization, governance, analytics, and tools. The ideal candidate should have 8+ years of experience in FP&A Technology Finance or Cost of Revenue management, with prior experience in AWS and GCP contract negotiations. The position offers comprehensive healthcare benefits, 401k match, family planning support, gender-affirming care, mental health and coaching benefits, flexible vacation, Reddit global days off, generous paid parental leave, and paid volunteer time off.

Senior Sales Engineer

Company: EDB

Location: UK,Ireland

Posted Dec 01, 2025

EDB is seeking a Senior Sales Engineer with experience in relational databases, customer-facing roles, and technical account management. The role involves supporting the sales team, collaborating with internal and external stakeholders, and conducting product proofs of value. Preferred qualifications include experience with containers, microservices, and programming languages.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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