Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Generative AI Solution Engineer

Company: GuidePoint Security

Location: Remote

Posted Dec 01, 2025

GuidePoint Security is seeking a skilled Generative AI Engineer/Architect to join their technology team. The role involves designing, implementing, and managing secure and scalable generative AI solutions using AWS services. The position requires collaboration with IT infrastructure and information security teams to ensure adherence to enterprise security standards and industry best practices. The ideal candidate should have 5+ years of experience in cloud engineering and solutions architecture, with a focus on AWS and AI solutions. Strong understanding of generative AI concepts, LLMs, and foundational ML principles is required. Excellent problem-solving skills, communication abilities, and experience applying security principles to AI implementations are essential.

Sales Program Manager

Company: Stripe

Location: Remote

Posted Dec 01, 2025

Stripe is a financial infrastructure platform that helps businesses accept payments and grow revenue. The GTM Operations team partners with sales to drive initiatives and improve pipeline generation. The AMER Sales Programs Manager role involves collaborating with cross-functional teams to develop and implement sales programs, optimize processes, and measure results.

Partner Development Manager - Strategic and AI Partnerships

Company: Stripe

Location: Remote

Posted Dec 01, 2025

Stripe is a financial infrastructure platform for businesses, aiming to increase the GDP of the internet. The Global Partnerships team develops and manages relationships with critical technology and ecosystem partners. The company is seeking a strategic leader to drive growth at the intersection of AI, commerce, and strategic partnerships.

Staff Software Engineer - Data

Company: Stripe

Location: Remote

Posted Dec 01, 2025

Stripe is a financial infrastructure platform that enables businesses to accept payments and grow revenue. The Company Universe team focuses on data-driven solutions to support Sales, Marketing, and Self-Serve Growth. The role of Staff Software Engineer involves designing and developing data pipelines, applications, and tools to empower these teams and improve customer experiences.

Senior Software Engineer - Scientific Computing

Company: KoBold Metals

Location: Remote

Posted Dec 01, 2025

KoBold leverages AI and advanced sensors for mineral exploration, highlighting successful discoveries and seeking skilled engineers to enhance their scientific computing stack for sustainable resource discovery.

Business Development Manager - Connect

Company: PLACE Corporate Careers

Location: Remote

Posted Dec 01, 2025

Transactly is seeking a Business Development Manager to expand their Connect business by securing enterprise clients and cultivating partnerships. The role offers competitive compensation, remote flexibility, and opportunities to shape the future of real estate services through innovative solutions.

Data Scientist II - Growth Marketing

Company: Pinterest

Location: Remote

Posted Dec 01, 2025

Pinterest is seeking a Data Scientist to join their marketing team and drive revenue growth through advanced marketing measurement frameworks, statistical models, and data analysis. The role involves collaborating with cross-functional teams to optimize marketing strategies, assess campaign effectiveness, and provide actionable insights to leadership.

Senior Software Development Engineer in Test

Company: Recharge

Location: Remote

Posted Dec 01, 2025

The QA group at Recharge is responsible for maintaining high quality software products through automated testing, manual feature testing, and product reliability monitoring. As a senior SDET, you will work collaboratively with engineers and product counterparts to develop products, create automation tests, review merge requests, and apply your knowledge to engineering challenges. The company values execution, engineering excellence, communication, pragmatism, bias for action, kindness and respect, and ambition.

Senior Human Resources Business Partner (HRBP) - Workplace Relations

Company: Oxfam America

Location: Remote

Posted Dec 01, 2025

This text describes a Senior HRBP role at Oxfam America, emphasizing workplace relations, compliance, and cultural initiatives. It highlights the organization's commitment to equity, justice, and employee development while outlining qualifications and expectations for the position.

Senior Manager - Human Resources Business Partner

Company: TrueML

Location: Remote

Posted Dec 01, 2025

TrueML is seeking a strategic and experienced Sr Manager HRBP to partner with leaders in TrueML Products and TrueML Shared Services while leading a team of HRBPs across the company. The role involves providing direct HRBP support to senior leaders, developing a team of HRBPs, driving workforce planning, talent management, employee engagement, and leadership development, overseeing immigration, complex employee relations, and compliance across multiple states and countries, and advising on broader people team initiatives like compensation management, total rewards, and improving team processes.

Technical Program Manager - Dropbox Dash

Company: Dropbox

Location: Remote

Posted Dec 01, 2025

Dropbox is seeking a highly skilled Technical Program Manager to lead engineering-wide programs for the Connectors team in Poland. The ideal candidate will have strong technical expertise, excellent communication skills, and experience managing large cross-functional programs. The role involves driving program development, aligning stakeholders, and ensuring successful delivery of strategic initiatives.

Senior Backend Engineer

Company: Cloudbeds

Location: Remote

Posted Dec 01, 2025

Cloudbeds is a global hospitality technology company that provides a unified platform for independent properties and hotel groups to transform operations and commercial strategy. The company offers AI-powered solutions to solve hoteliers' biggest challenges and has become the world's best hotel PMS solutions provider. The Senior Software Engineer role involves delivering exceptional product experiences to customers worldwide, working with a remote team, and contributing to the company's growth and success.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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