Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Engineering Manager - Ads Creatives

Company: Netflix

Location: Remote

Posted Nov 30, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They recently launched an adsupported tier and are building an inhouse ad tech ecosystem. The Ads Platform team is dedicated to creating a worldclass advertising ecosystem that drives their business and ensures exceptional experiences for members and advertisers.

Salesforce Director – State and Local Government (SLG)

Company: Guidehouse

Location: Remote

Posted Nov 30, 2025

Guidehouse is seeking a Salesforce Director to join their State and Local Government practice. The role involves leading business development efforts, collaborating with account teams, providing strategic guidance, and building a team. The ideal candidate should have 10+ years of Salesforce experience, strong SLG relationships, and excellent communication skills.

Distributed Systems Engineer 5 - Live Ad Serving

Company: Netflix

Location: Remote

Posted Nov 30, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They recently launched an ads-supported tier and are building an in-house ad tech ecosystem. The Ads Platform Engineering team focuses on building advertising systems and integrations to deliver ads using Netflix's content delivery ecosystem. They aim to ensure a seamless viewing experience for members while driving outcomes for advertisers.

Salesforce Business Analyst - Senior

Company: CORESPHERE LLC

Location: Remote

Posted Nov 30, 2025

This job requires a Senior Salesforce Business Analyst with experience in public sector solutions, Agile methodologies, and Salesforce certifications. Responsibilities include stakeholder collaboration, requirements analysis, and project management. Benefits include competitive pay and comprehensive benefits.

Senior Software Engineer, Cloud Gaming - Video Algorithms (L5)

Company: Netflix

Location: Remote

Posted Nov 30, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They are passionate about delivering the best visual quality experience to their members across various platforms, including video-on-demand, live products, and cloud gaming. The company is seeking a Senior Software Engineer with media expertise to work on video algorithms for cloud gaming, focusing on designing, prototyping, and implementing encoding algorithms and software workflows.

iOS Software Engineer 5 - Member Engineering

Company: Netflix

Location: Remote

Posted Nov 30, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The company focuses on providing a delightful viewing experience across various devices and genres. The Senior Software Engineer role involves collaborating with cross-functional teams to build performant and accessible consumer-facing experiences on the iOS app using Swift and GraphQL.

Software Engineer (L5) - Ads Conversion Measurement

Company: Netflix

Location: Remote

Posted Nov 30, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They recently launched an ads-supported tier to attract new members and advertisers. The Ads Measurement Engineering team is building systems to help advertisers measure campaign outcomes while respecting the viewing experience. They seek highly motivated engineers with experience in ad tech, privacy-safe conversion systems, and legal compliance.

Distributed Systems Engineer 5 - Core Ad Serving Services

Company: Netflix

Location: Remote

Posted Nov 30, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They recently launched an ads-supported tier and are building an in-house ad tech ecosystem. The Ads Platform Engineering team focuses on building advertising systems and integrations to deliver ads using Netflix's content delivery ecosystem. They aim to ensure a seamless viewing experience for members while driving outcomes for advertisers.

Senior Android Developer

Company: Storyteller

Location: Remote

Posted Nov 30, 2025

The job posting describes a fully remote, full-time position with a high-growth B2B SaaS company called Storyteller. The role involves improving technical practices, leading projects, collaborating with teams, and building Android SDKs. The company offers a competitive salary, benefits, and the opportunity to work with the latest hardware tech stack and tools.

Workday Financials Optimization Associate Director

Company: Guidehouse

Location: Remote

Posted Nov 30, 2025

This job posting highlights a Financials Optimization Consultant role with responsibilities including leading Workday Financials solutions, designing financial systems, and collaborating with clients. The position requires significant Workday experience and offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a supportive workplace environment.

Sr. Image Processing Engineer

Company: PaxeraHealth

Location: Remote

Posted Nov 30, 2025

The Senior Image Processing Engineer works on the full life cycle of data classification algorithms and image processing for medical imaging. They develop algorithms, give presentations, and create visual interpretations of data. The role involves target detection, tracking, video georeferencing, and enhancing software for immersive augmented and virtual reality experiences.

Staff Systems Reliability Engineer

Company: iRhythm

Location: Remote

Posted Nov 30, 2025

This job posting highlights a System Reliability Engineer role at iRhythm, emphasizing scalable infrastructure design, collaboration, and competitive benefits. The company focuses on cardiac health solutions with a mission-driven approach, offering professional growth and inclusive workplace culture.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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