Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Staff Infrastructure Software Engineer - Metadata

Company: Dropbox

Location: Remote

Posted Nov 28, 2025

The role of Staff Software Engineer for Metadata Infrastructure at Dropbox involves shaping and evolving transactional database systems that support nearly all Dropbox products. The position requires defining a multiyear technical strategy for metadata database stacks, leading architecture and implementation efforts, solving high-impact technical problems, driving cross-functional alignment, mentoring engineers, and advancing operational excellence. The role is ideal for engineers who enjoy deep technical problem-solving and leading through influence while building resilient infrastructure.

Sales Development Representative

Company: EDB

Location: Remote

Posted Nov 28, 2025

EDB is seeking a driven and passionate Enterprise Sales Development Representative (SDR) to join their North American team. The role involves driving market engagement, telling the Postgres AI story, generating qualified opportunities, and collaborating with purpose. Success is measured by hitting activity benchmarks, achieving pipeline generation targets, building strong internal partnerships, and advancing into leadership roles. The ideal candidate has 6 months to 2 years of sales experience, a passion for outbound prospecting, high resilience, strong communication skills, and the ability to work independently in a remote environment.

Senior Sales Operations Lead

Company: Vonage

Location: Remote

Posted Nov 28, 2025

Vonage seeks a Senior Customer Success Operations Consultant to drive operational excellence, enhance sales teams, and ensure customer success through data-driven strategies and cross-functional collaboration. The role emphasizes process optimization, analytical skills, and fostering a culture of continuous learning while offering career growth and competitive benefits.

Mid-level Full-Stack Developer (AWS / Angular & Python)

Company: Capstone Integrated Solutions

Location: Remote

Posted Nov 28, 2025

Capstone Integrated Solutions is a comprehensive services provider seeking a talented FullStack Developer with strong skills in Angular frontend and Python backend to contribute to the design and development of a cloud-native application hosted on AWS. The company values a customer-obsessed delivery-focused culture, a culture of learning and sharing, a culture of growth and scalability, and treating all work as strategic.

Staff Software Developer - Insurance Foundations

Company: Jane App

Location: Remote

Posted Nov 28, 2025

Jane is a remote-first healthcare company offering growth, flexibility, and a collaborative environment. They seek Staff Developers to shape systems, drive innovation, and contribute to a mission of simplifying healthcare. Benefits include competitive pay, professional development, and an inclusive culture.

Staff Fullstack Engineer

Company: Aleph

Location: Remote

Posted Nov 28, 2025

Aleph is an AInative platform for Financial Planning and Analysis (FP&A) that centralizes financial data and automates reporting, variance analysis, and forecasting. The company was founded by experienced technical founders and is backed by top VCs. They are hiring a Staff Software Engineer to join their growing engineering team.

Software Engineer

Company: Zencore

Location: Remote

Posted Nov 28, 2025

Zencore is a fast-growing company founded by former Google Cloud leaders, seeking experienced candidates to join their team. They offer strategic guidance, facilitate technology decisions, and execute projects in a collaborative style. The company works with fast-paced innovative companies, leveraging cloud as the key driver of their transformation. They provide a short-term contract role with a focus on cloud engineering, using a broad range of technologies such as Kubernetes, AI, LLMs, and more.

Engineering Manager

Company: Aleph

Location: Remote

Posted Nov 28, 2025

Aleph is an AInative platform for Financial Planning and Analysis (FP&A) that centralizes financial data and automates reporting, variance analysis, and forecasting. The company was founded by experienced technical founders and has gained traction with customers like Webflow, Turo, and Notion. Aleph is seeking an Engineering Manager to lead a product engineering team and drive the development and optimization of their web app and add-ins.

SEO Manager

Company: Evaboot

Location: Worldwide

Posted Nov 28, 2025

The text is a job posting for a company called Evaboot, which is a remote-only, bootstrapped company that builds software to help sales teams create prospecting databases from LinkedIn. The company is looking for someone to be responsible for inbound lead generation, including blog content creation, internal and external linking, technical SEO, YouTube keyword strategy, video recording and optimization, and landing page design and optimization. The company offers an intense execution pace, exponential learning curve, and a zero bullshit environment where everything is linked to performance and purposes.

Staff Data Scientist - AI Products

Company: Dropbox

Location: Remote

Posted Nov 28, 2025

The role is for a Staff Data Scientist on the ground floor of Dropbox's AI-first journey. The position involves shaping the product roadmap, fostering a data-informed culture, and driving AI/ML impact. Responsibilities include building data foundations, leveraging insights, performing analysis, communicating findings, and collaborating cross-functionally. Requirements include a quantitative degree, 9+ years of experience, and proficiency in SQL/Python. Preferred qualifications include startup experience and expertise in AI/ML product development.

Staff Infrastructure Software Engineer - Metadata

Company: Dropbox

Location: Remote

Posted Nov 28, 2025

This role involves designing and operating Dropbox's core metadata infrastructure, requiring expertise in distributed systems and experience with large-scale transactional databases. Responsibilities include leading technical strategy, ensuring reliability, and mentoring engineers. Compensation ranges from $200,600 to $271,400 CAD.

Business Development Representative Benelux Market (English-speaking)

Company: HubSpot

Location: Remote

Posted Nov 28, 2025

This text describes a Business Development Representative role at HubSpot, outlining responsibilities like prospecting, collaborating with Account Executives, and scheduling demos. It details requirements such as sales experience and soft skills, while highlighting benefits like hybrid work, career growth, and professional development opportunities.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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