Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Senior Security Operations Engineer

Company: Canonical

Location: Remote

Posted Nov 26, 2025

Canonical is opening several Security Operations Engineer SOC positions to build a new team reporting to the CISO. The goal is to create a new level of assurance and observable rigor into the open source supply chain by monitoring Canonical's own estate and raising the robustness of the entire global Ubuntu estate. The SecOps team is responsible for designing, implementing, and evolving Canonical's security practices, tools, systems, and policies to secure data, internal infrastructure, and build processes. They also contribute to the security of the wider open source ecosystem through knowledge sharing and threat intelligence initiatives.

Senior Desktop Integrations Engineer

Company: Mozilla

Location: Remote

Posted Nov 26, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, a privacy-minded web browser, and focus on diverse areas including AI, social media, and security. The Firefox team is a community of engineers who care deeply about delivering the fastest, friendliest, and most usable browser possible.

Customer Ops Strategy Associate

Company: Clipboard Health

Location: North America, EU, South America

Posted Nov 26, 2025

The text describes a generalist role at Clipboard with high-impact, fast-paced work focused on customer operations and revenue conversion. It emphasizes problem-solving, adaptability, and curiosity as key qualities, while outlining the hiring process and remote work opportunities.

Senior Product Analyst, GoChat - Monopoly GO!

Company: Scopely

Location: Remote

Posted Nov 26, 2025

Scopely is seeking a Senior Product Analyst to join the Monopoly GO team and support the Go Chat initiative. The role involves analyzing player behavior, generating insights, and collaborating with cross-functional teams to enhance player communication and community engagement. The position requires 4+ years of experience in analytics, strong SQL skills, and familiarity with Python or R. The company values diversity, provides equal employment opportunities, and offers a comprehensive benefits package.

Lead Software Engineer - BaaS

Company: Green Dot Corporation

Location: Remote

Posted Nov 26, 2025

Green Dot is seeking a highly skilled Lead Software Engineer to join their BaaS team. The role involves designing and developing APIs and microservices for BaaS onboarding and partner integration. The company offers a Work from Anywhere model and values diversity and inclusion.

Senior Engineer - Client

Company: Scopely

Location: Remote

Posted Nov 26, 2025

Scopely is seeking a Senior Engineer to join an exciting unannounced StrategyMMO project with opportunities in Spain, Ireland, Portugal, or the UK. The role emphasizes collaboration, technical innovation, and contributing to core technologies while working with a global team of game developers.

Software Engineer III | Platform

Company: ExtraHop

Location: Remote

Posted Nov 26, 2025

The job posting is for a Software Engineer III position to develop features and components for appliances and cloud offerings. The role involves designing and building platform support, collaborating with various teams, and maintaining quality. The company values diversity, positive culture, and innovation. The position offers a competitive salary range of $130,000 to $160,000 plus bonus and benefits.

Staff Engineer - Client

Company: Scopely

Location: Remote

Posted Nov 26, 2025

Scopely is seeking a Staff Client Engineer for a remote StrategyMMO project, emphasizing collaboration, technical expertise, and innovation in game development. The role involves designing features, improving processes, and working with cross-functional teams to create high-quality code for a global audience.

Senior Desktop Integrations Engineer

Company: Mozilla

Location: Remote

Posted Nov 26, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, the privacy-minded web browser, and now have over 225 million users worldwide. The company focuses on diverse areas including AI, social media, security, and more, while never losing focus on their core mission to make the internet better for people.

Growth Marketing Manager - Formative

Company: Newsela

Location: Remote

Posted Nov 26, 2025

The Growth Marketing Manager role at Formative focuses on driving growth initiatives, optimizing the user journey, and leveraging in-product messaging to increase qualified traffic, conversions, and paid customers. The ideal candidate should have a proven track record in growth marketing, deep channel expertise, advanced technical proficiency, and a relentless systematic optimizer mindset.

Director of Development

Company: Code.org

Location: Remote

Posted Nov 26, 2025

The Director of Development role at Code.org is a key contributor responsible for managing high-value donor relationships and crafting tailored partnership strategies. The role involves mentoring a team of fundraisers, collaborating with internal teams, and shaping donor stewardship strategy. The ideal candidate has 8+ years of experience in fundraising or enterprise sales, proven success managing high-value relationships, exceptional relationship-building skills, and a strong data orientation.

Senior Desktop Integrations Engineer

Company: Mozilla

Location: Remote

Posted Nov 26, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, a privacy-minded web browser used by over 225 million people worldwide. The company focuses on diverse areas including AI, social media, security, and more, while never losing focus on their core mission to make the internet better for people.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

Related Pages