Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Senior Software Engineer

Company: Green Dot Corporation

Location: Remote

Posted Nov 25, 2025

Green Dot Corporation is seeking a Senior Software Engineer to join the Risk Team and build scalable, secure systems for fraud detection and risk management. The role involves technical leadership, collaboration with cross-functional teams, and operating in an AI-driven SDLC environment.

Sr Site Reliability Engineer

Company: Green Dot Corporation

Location: Remote

Posted Nov 25, 2025

Green Dot seeks a Senior Site Reliability Engineer to enhance system reliability and scalability. The role involves automation, collaboration, and remote work. The company emphasizes diversity and offers a competitive salary range.

Lead Engineer (CRM)

Company: Green Dot Corporation

Location: Remote

Posted Nov 25, 2025

Green Dot Corporation is seeking a Lead Software Engineer to join the CES team and build scalable, secure, and resilient systems that enhance customer experience. The role involves leading the full software development lifecycle, designing and architecting CRM solutions, writing high-quality code, configuring and integrating CRM systems, leading innovation pilots, ensuring solutions meet business needs, tracking project progress, mentoring junior developers, developing testing strategies, maintaining technical documentation, and collaborating with cross-functional teams.

Revenue Operations Specialist

Company: Docplanner

Location: Remote

Posted Nov 25, 2025

Doctoralia is a global healthcare platform with a mission to help people live longer, healthier lives. They offer a marketplace for patients to schedule and evaluate appointments, as well as a SaaS system for optimizing office management and patient flow. The company is looking for a highly analytical and detail-oriented person to support the revenue process through analysis and reporting, review operational data, and participate in process improvement initiatives.

Lead Product Engineer – .NET and AI Driven

Company: Green Dot Corporation

Location: Remote

Posted Nov 25, 2025

Green Dot Corporation is seeking a Lead Product Engineer with expertise in .NET, C#, SQL Server, and Azure cloud technologies. The role involves leading engineering efforts in a dynamic AI-enhanced development lifecycle, collaborating with cross-functional teams, and driving Azure migration initiatives. The company promotes diversity, offers equal opportunity, and provides reasonable accommodations for candidates.

Sr. DBA

Company: Green Dot Corporation

Location: Remote

Posted Nov 25, 2025

Green Dot Corporation is seeking a Senior Database Administrator to join their DBA team. The role involves administering and optimizing databases, designing backup and recovery strategies, monitoring performance, collaborating with engineering and DevOps teams, ensuring compliance with data governance and security standards, and participating in incident response. The company promotes diversity, offers equal opportunity, and values remote work.

Lead Software Engineer

Company: Green Dot Corporation

Location: Remote

Posted Nov 25, 2025

Green Dot Corporation is seeking a Lead Software Engineer to join the Risk Team and build scalable, secure systems for fraud detection and risk management. The role involves technical leadership, collaboration with cross-functional teams, and operating in an AI-driven SDLC environment.

Senior Director - Commerce Product Platform

Company: Twilio

Location: Remote

Posted Nov 25, 2025

Twilio is seeking a Senior Director of Product Management to lead the strategy and roadmap for their Commerce Platform. The role involves setting long-term strategy, building a world-class PM team, and partnering with cross-functional leaders to deliver innovative solutions that fuel Twilio's growth. The ideal candidate should have deep understanding of commerce systems, experience in product and platform ownership, roadmap management, cross-functional partnership, team leadership, and data-driven decision making.

Customer Care Advocate

Company: iRhythm

Location: Remote

Posted Nov 25, 2025

iRhythm offers a career-focused role with opportunities to impact cardiac health, emphasizing innovation, patient care, and professional growth through a mission-driven company culture.

Assigned Support Engineer

Company: GitLab

Location: Remote

Posted Nov 25, 2025

The role involves providing technical support to GitLab's largest customers, collaborating with various teams to build new features and fix bugs, and troubleshooting complex issues. The Support team is distributed globally and values transparency, collaboration, and the ability to structure work to suit personal life.

Full Stack Developer

Company: Guidehouse

Location: Remote

Posted Nov 25, 2025

The job posting is for a full-stack developer position in software development and support for a digital travel company. The role involves designing, implementing, and testing a distributed enterprise application using microservices and business automation patterns. The ideal candidate should have experience in enterprise software design, proficiency in JavaScript, Java, and cloud development, and knowledge of web accessibility and security best practices.

Lead Software Engineer

Company: Green Dot Corporation

Location: Remote

Posted Nov 25, 2025

Green Dot is seeking a Lead Software Engineer to build scalable systems for fraud detection and compliance automation. The role offers remote work flexibility, competitive compensation ($139,900-$199,300), and opportunities to work in an AI-driven environment. The company emphasizes diversity, inclusion, and professional growth while requiring expertise in cloud technologies, security standards, and agile methodologies.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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