Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Customer Support Specialist 1 - Gaidge

Company: PracticeTek

Location: USA

Posted Nov 26, 2025

PracticeTek seeks a Customer Support Specialist to join a mission-driven team revolutionizing healthcare. The role offers flexible remote work, comprehensive benefits, and opportunities to shape healthcare innovation through technology and collaboration.

Inbound Sales Representative

Company: Peachy Insurance

Location: USA

Posted Nov 26, 2025

Peachy Insurance seeks remote inbound sales representatives to provide friendly, reliable, and educational insurance guidance. The role involves team collaboration, customer support, and product recommendations, with benefits including competitive pay, health insurance, education investment, and career development opportunities.

RWE Portfolio/Project Manager Consultant

Company: ClinChoice

Location: USA

Posted Nov 26, 2025

The job posting highlights a RWE Portfolio Project Manager role at ClinChoice, emphasizing career growth, global opportunities, and a supportive work environment. The company focuses on quality, training, and diversity, offering a collaborative culture with clear career development paths.

Supervisor - Accounting Operations

Company: EVERSANA

Location: USA

Posted Nov 26, 2025

EVERSANA is a global company with over 7000 employees committed to creating next-generation commercialization services for the life sciences industry. They prioritize improving patient lives and embrace diversity in their inclusive culture. The Accounting Supervisor role supports financial close processes, leads a team, and ensures quality service for clients.

Analyst Relations Manager

Company: Tanium

Location: USA

Posted Nov 26, 2025

Tanium is seeking a detail-oriented Manager for the Analyst Relations team to own project management for their AR program and lead coordination of evaluation participation. The role involves planning, executing, and tracking analyst briefings, RFIRFP submissions, Magic Quadrant and Wave participation, and other evaluation activities to ensure timely, high-quality deliverables that strengthen Tanium's market presence in Autonomous IT. The Manager will work closely with various stakeholders to manage timelines, evidence collection, submission quality, and post-evaluation follow-up.

Workday Certified Integrations Senior Consultant

Company: Guidehouse

Location: USA

Posted Nov 26, 2025

The job description outlines the role of a Technical Consultant at Guidehouse, focusing on designing and developing system integrations for Workday solutions. The position requires a bachelor's degree or equivalent experience in integration development, with a minimum of three years of experience. The role involves leading design, build, and support testing of Workday integration code, delivering requirements and design documents, and engaging with third-party vendors. The company offers a comprehensive total rewards package, including competitive compensation, flexible benefits, and opportunities for skills development and certifications.

Intern - IT Enterprise Architecture

Company: labcorp

Location: USA

Posted Nov 26, 2025

Labcorp is a global company with nearly 70,000 employees across 100 countries, harnessing science to change lives. They offer a 12-week paid internship program for motivated students to work on impactful projects and gain real-world experience in healthcare innovation. The IT Enterprise Architecture department defines and maintains the strategic technology roadmap, collaborating with stakeholders to evaluate emerging technologies and drive innovation.

Inbound Sales Representative

Company: Peachy Insurance

Location: USA

Posted Nov 26, 2025

Peachy Insurance is a remote-friendly company that aims to make a difference in the insurance industry. They are looking for an Inbound Sales Representative to provide friendly, reliable, and educational insurance experiences to customers. The role involves joining huddles, receiving training, taking inbound calls, resolving issues, recommending additional products, and meeting sales targets. Peachy offers competitive pay, vacation time, sabbatical leave, health benefits, financial investment, and career development opportunities.

Analyst Relations Director

Company: Tanium

Location: USA

Posted Nov 26, 2025

Tanium is seeking a strategic Director of Analyst Relations to lead global engagement with top-tier industry analysts. The role involves shaping external perceptions, influencing market narratives, and driving recognition of Tanium's differentiated approach to Autonomous IT. The Director will work cross-functionally to deliver high-impact analyst engagements that support Tanium's business objectives and category leadership.

Senior Solutions Architect - (Sales Engineer)

Company: Cyderes

Location: Canada

Posted Nov 26, 2025

Cyderes is a cybersecurity company that specializes in building practical IAM exposure management and risk programs, stopping active threats fast with MDR, and providing managed security services. They are looking for a Senior Solutions Architect to serve as a trusted technical advisor to customers, shaping security solutions that align with client needs and partnering with Sales, Product, and Delivery teams.

Director - Content Marketing

Company: Saviynt

Location: Remote

Posted Nov 26, 2025

Saviynt is an AI-powered identity platform that helps organizations safeguard digital assets, drive operational efficiency, and reduce compliance costs. The company is recognized as a leader in identity security and is helping organizations safely accelerate their deployment and usage of AI. Saviynt is looking for a content marketing leader to join their team and lead the content revolution, shifting the company mindset from a product-oriented culture to one that embraces storytelling, expertise, and trust.

SMB Sales Manager

Company: Lattice

Location: USA

Posted Nov 26, 2025

Lattice is seeking a Sales Manager to lead a team of SMB Account Executives, focusing on prospecting, managing opportunities, and expanding the customer base. The ideal candidate will have SaaS sales management experience, familiarity with HR Tech and HRIS, and a passion for mentoring and developing sales talent in a fast-paced startup environment.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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