Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Expert Security Engineer - Security Controls Adoption & Assurance

Company: Jimdo

Location: Remote

Posted Nov 21, 2025

Jimdo is a growing, profitable company founded in 2007 that offers a GDPR-compliant website builder and various tools to help microbusinesses thrive. They are seeking a security expert to join their small team and help protect their people and assets from threats while ensuring secure business operations.

Senior Analytics Engineer

Company: Earnest

Location: USA

Posted Nov 21, 2025

This job description outlines a Senior Analytics Engineer role requiring expertise in data transformation, collaboration with cross-functional teams, and development of scalable data models. Key responsibilities include ensuring data reliability, using tools like dbt and Looker, and working with cloud platforms. The position demands experience in fintech, AWS services, and SQL.

Senior Cloud Security Engineer

Company: ExtraHop

Location: USA

Posted Nov 21, 2025

ExtraHop is seeking a Senior Product Security Engineer to build and operate a security program for their cloud services and infrastructure. The role involves implementing and operating security tools, developing standards, performing threat modeling and code reviews, managing vulnerability management processes, and participating in incident response activities. The ideal candidate should have experience securing cloud environments, modern computing infrastructure, and container technologies.

Senior Engineering Manager - Navigation SDK & Apps

Company: Mapbox

Location: Remote

Posted Nov 21, 2025

Mapbox is a leading real-time location platform that provides tools for navigation, mapping, and location-aware applications. The company has over 4 million registered developers and offers flexible, secure, and privacy-compliant solutions. The Navigation team at Mapbox develops web services for navigation initiatives in consumer, automotive, and logistics verticals, and is revolutionizing in-car experiences with technology.

Senior Recruiter

Company: Kraken

Location: Europe

Posted Nov 21, 2025

Kraken seeks experienced recruiters to join their global, mission-driven team focused on crypto innovation and financial inclusion. The role involves shaping recruitment strategies, collaborating with stakeholders, and driving talent acquisition in a remote, high-paced environment. The company emphasizes merit-based hiring, diversity, and opportunities to impact the crypto industry.

Distributed Systems Engineer (L5) - Cloud Gateway

Company: Netflix

Location: USA

Posted Nov 21, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Application Networking Group is seeking an experienced engineer to join their team and work on the cloud platform's communication backbone. The role involves designing, developing, and integrating functionality to enhance security, observability, and resilience for traffic traversing the cloud.

Integration Engineer - Client Experience

Company: TrueML

Location: USA

Posted Nov 21, 2025

The job posting is for a client-facing Integration Engineer role within the Client Experience team. The role involves designing and building custom integrations, improving operational efficiency, and providing technical support. The ideal candidate should have a bachelor's degree in a related field, 5+ years of experience in a technical role, expertise in Python and Golang, and experience with cloud-based technologies and API integrations.

Senior Manager - Community and Social Engagement

Company: Monarch Money

Location: Remote

Posted Nov 21, 2025

Monarch is a personal finance platform aiming to simplify financial complexity, offering a remote work environment with competitive benefits and a focus on community engagement. They seek a Sr Manager to drive growth through social media and community strategies.

Senior Manager - Sales Incentive Compensation

Company: Netflix

Location: USA

Posted Nov 21, 2025

Netflix is expanding its ads-supported tier globally and seeking a Senior Manager Sales Incentive Compensation Ops Leader to shape this new business area. The role involves designing and implementing sales incentive solutions, developing systems and operational roadmaps, and analyzing sales incentive plan effectiveness. The ideal candidate should have 10+ years of experience in sales incentive compensation, including 5+ years in the advertising industry, and a proven track record of driving complex solutions in dynamic sales environments.

Assistant Director - Product Research

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 21, 2025

The Personal Lines Property & Specialty Program Delivery team is seeking a Consultant or Assistant Director to lead the development and execution of pricing program rollouts. The role involves managing end-to-end state program launches, conducting complex analysis, and supporting continuous improvement. The ideal candidate will have advanced project management skills, technical aptitude, and experience in insurance pricing.

Manager/Director of Strategic Partnerships

Company: Aria Systems

Location: USA

Posted Nov 21, 2025

Aria Systems is seeking a full-time Manager/Director of Strategic Partnerships to drive channel sales and revenues with existing strategic partners like ServiceNow and Salesforce. The role involves building and maintaining strong partner relationships, managing partner accounts, collaborating with internal teams, and developing strategic plans to expand the company's partnership ecosystem. Aria offers a flexible, rewarding work environment with competitive salaries, benefits, and stock options.

Analytics Engineer (L5) - Simulator (Pricing)

Company: Netflix

Location: USA

Posted Nov 21, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. They launched an ads-supported tier in November 2022 and are building an in-house ad tech ecosystem. The Core Ads Algorithms team focuses on developing data-driven solutions for ad personalization and delivering relevant ad experiences to members while driving results for advertisers.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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