Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Partner Director

Company: Saviynt

Location: Sweden

Posted Nov 21, 2025

Saviynt is a leading identity security platform that helps organizations safeguard digital assets, drive operational efficiency, and reduce compliance costs. The company is currently hiring a Partner Director based in Sweden to develop and manage regional partner relationships across the Nordics. The role requires 10+ years of partner experience in the enterprise software industry, with a focus on cybersecurity and identity. Saviynt offers a high-growth, dynamic work environment with opportunities for learning and development.

Key Accounts Manager

Company: OpenTable

Location: USA

Posted Nov 21, 2025

OpenTable promotes itself as an industry leader with world-class technology that empowers restaurants and diners. The Key Accounts Manager role emphasizes collaboration, growth, and exceptional customer service, with competitive benefits and career development opportunities.

HR Specialist

Company: G-P

Location: Poland

Posted Nov 21, 2025

The role of an HR Specialist in the Employer of Record (EOR) industry involves being a key business partner to clients, advising on complex HR matters, and ensuring smooth operations, compliance, and growth. The position requires extensive HR experience, expertise in labor laws, and strong communication and problem-solving skills.

Senior Frontend Engineer - React Native

Company: Zepz

Location: South Africa

Posted Nov 21, 2025

Zepz is seeking passionate, customer-focused engineers to work in cross-functional teams, contributing to product development and improving customer experience. The role involves working with various tech stacks, collaborating with other engineers, and owning larger pieces of work.

Associate Onboarding Manager

Company: Comply

Location: USA

Posted Nov 21, 2025

Comply is a leading provider of compliance SaaS and consulting services for the global financial services sector. They are seeking an Associate Onboarding Manager to join their post-sales organization and help lead clients through the successful implementation of the Comply platforms. The role involves managing the onboarding process, establishing relationships with stakeholders, becoming a product expert, monitoring progress, driving escalations, training clients, and transitioning clients to the Customer Success team.

Strategic Sourcing Manager - Corporate

Company: Airbnb

Location: USA

Posted Nov 21, 2025

The Strategic Sourcing team at Airbnb plays a key role in enabling the company to operate efficiently and scale sustainably. The team partners closely with internal stakeholders to design and deliver sourcing strategies that align with Airbnb's business priorities while driving innovation, value, and stakeholder success. The Strategic Sourcing Manager for Professional Services will lead end-to-end sourcing and supplier relationship management across key spend areas, acting as a trusted advisor to influence decisions, mitigate risks, and drive supplier performance.

AirCover UX Enablement Manager

Company: Airbnb

Location: USA

Posted Nov 21, 2025

The AirCover team at Airbnb is responsible for managing the AirCover business and delivering best-in-class services to their community of hosts and guests. The role involves driving innovative user-centered design, leading the organization's operating rhythm, and leveraging AI-driven tools to elevate user experiences. The ideal candidate is passionate about understanding users, leveraging data-driven insights, and shaping the future of agentic AI-driven UX.

Engineering Manager - Marketplace

Company: Goodnotes

Location: Singapore

Posted Nov 21, 2025

The Goodnotes Marketplace is a digital platform that connects millions of users with productivity tools and content. The company is looking for an experienced Engineering Manager to lead the Marketplace Engineering team, which includes iOS, FullStack, ML, DataOps, and Backend engineers. The role involves providing technical leadership, shaping architectural decisions, driving product strategy, and building a new AI-driven full stack tool to empower Marketplace offerings.

Claims Team Lead | Auto Property Damage

Company: Sedgwick

Location: USA

Posted Nov 21, 2025

Sedgwick is a global company that values its employees and offers a caring culture, work-life balance, and opportunities for growth. The company is recognized as one of the best workplaces in the financial services and insurance industry. The job description for a Claims Team Lead position is provided, highlighting the responsibilities, qualifications, and benefits of the role.

FX Stablecoin Trader

Company: Zepz

Location: South Africa

Posted Nov 21, 2025

This text describes a FX Stablecoin Trader role with responsibilities including trading strategy execution, risk management, platform automation, and reporting. It outlines qualifications, competencies, and KPIs for the position, emphasizing expertise in digital FX markets and stablecoin operations.

Scale Customer Success Manager

Company: Comply

Location: USA

Posted Nov 21, 2025

Comply is a leading provider of compliance SaaS and consulting services for the global financial services sector. They serve thousands of clients and empower Chief Compliance Officers to manage regulatory obligations, mitigate risk, and scale efficiently. The Scale Customer Success Manager role involves building excellent customer experiences, driving adoption, and leveraging data-driven programs to support customers.

M365 Cloud Security Engineer

Company: GuidePoint Security

Location: USA

Posted Nov 21, 2025

GuidePoint is seeking a well-rounded Microsoft Cloud Security Engineer to join their Cloud Security Practice. The role involves assessing security posture, developing roadmaps, designing architecture, and implementing solutions for Azure and Microsoft 365 environments. The ideal candidate should have extensive experience with Microsoft Azure, M365, and EM+S products, as well as strong communication and interpersonal skills.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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