Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Senior Software Engineer - Firefox Desktop Integrations

Company: Mozilla

Location: Canada,UK

Posted Nov 16, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. The Firefox team is a community of engineers who care deeply about delivering the fastest, friendliest, most usable browser possible. The role of a Senior Software Engineer involves contributing to the development and improvement of Firefox features related to installs, updates, and OS integrations, as well as tackling platform-specific challenges in low-level operating system integration on Windows and/or macOS.

Machine Learning Manager - Ads Marketplace Quality

Company: Reddit

Location: Canada

Posted Nov 16, 2025

Reddit Ads is a fast-growing platform with an ambitious goal to become a massive business. The Manager of Ads Marketplace Quality will play a leading role in shaping Reddit's ads auctions to ensure a great user experience and help the business grow. The role requires management experience and experience executing complex ads projects involving math, auctions, bidding, optimization, and serving infrastructure.

Regional Sales Director

Company: Finite State

Location: EMEA

Posted Nov 16, 2025

The job posting is for a Regional Sales Director RSD EMEA position at Finite State. The role involves engaging, expanding, and executing sales operations across the EMEA region, focusing on software-defined product sectors and industries affected by modern device security and compliance pressures. The ideal candidate should have deep knowledge of the regional business landscape, proven track record in enterprise software or B2B technology sales, and exceptional solution selling capabilities. The position requires managing complex consultative sales cycles, cultivating relationships with C-level executives, and maintaining strong postsale relationships with customers. The company offers comprehensive benefits, equity, and the opportunity to work fully remotely while building the leading platform for connected device cybersecurity.

Team Manager - Regional Development

Company: Aidoc

Location: USA

Posted Nov 16, 2025

Aidoc is recruiting a Team Manager for Regional Development in the United States. The role involves leading a team to build early-stage sales pipeline within large health systems for Aidoc's clinical AI solutions. The ideal candidate should have experience in B2B hypergrowth SaaS sales, stakeholder mapping, account research, and multipersona engagement.

Learning Experience Designer

Company: Newsela

Location: USA

Posted Nov 16, 2025

The job posting is for a Learning Experience Designer to develop high-quality English Language Arts instructional materials and assessments. The role requires experience in curriculum standards, pedagogical best practices, and assessment design. The ideal candidate will collaborate with a team, utilize technology tools, and leverage research to create engaging and effective resources for diverse learners.

Personal Lines Underwriter

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 16, 2025

The role involves evaluating risks, making subjective decisions, and communicating with agents to ensure a profitable book of business. Responsibilities include reviewing risk acceptability, managing agents, developing relationships, and mentoring newer underwriters. Qualifications include a degree or experience in underwriting, knowledge of products and regulations, and strong communication skills.

Senior Fullstack Engineer - Notifications Engagement

Company: Reddit

Location: USA

Posted Nov 16, 2025

The Notifications team at Reddit is hiring a Senior Fullstack Engineer to help deliver engaging content to users through push notifications and emails. The role involves building across the stack, collaborating with a talented team, mentoring engineers, and contributing to product and technical strategy. The ideal candidate has 8+ years of software engineering experience, with a focus on backend and web platforms, and experience with GraphQL, gRPC, and API design.

Assessment Content Creator - Middle School Math (6-8)

Company: Khan Academy

Location: USA

Posted Nov 16, 2025

Khan Academy promotes free worldclass education globally, emphasizes diversity and innovation, and offers competitive roles with impactful missions and benefits. The text highlights their commitment to equitable learning and professional growth.

SLED Inside Account Executive

Company: Insight

Location: USA

Posted Nov 16, 2025

This remote sales role offers a competitive salary with base plus commissions, opportunities for career growth, and benefits like flexible work arrangements. Insight emphasizes a people-first approach with strong company values and a focus on technology solutions.

Pricing Analyst

Company: GitLab

Location: North America,Latin America,EMEA

Posted Nov 16, 2025

This job description outlines a Pricing Analyst role at GitLab, focusing on pricing strategy, data analysis, and collaboration with cross-functional teams. Responsibilities include evaluating usage-based pricing, building dashboards, and conducting pricing research. The role requires expertise in SQL, Python/R, and Tableau, with emphasis on AI and compute-intensive features.

Data Services Manager

Company: MissionWired

Location: USA

Posted Nov 16, 2025

MissionWired emphasizes its impactful work in fundraising for nonprofits and political campaigns, highlighting successful donations and commitment to social change. The company promotes diversity, equity, and inclusive practices while offering competitive benefits and remote work opportunities for a data services manager role.

Associate General Counsel

Company: Runway

Location: USA

Posted Nov 16, 2025

This job description highlights a senior legal role with opportunities to lead litigation, shape regulatory strategies, and work on cutting-edge technology. The position offers competitive compensation, emphasis on diversity, and growth potential in a dynamic industry.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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