Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Continuous Improvement Lead

Company: EDCi

Location: North America

Posted Nov 13, 2025

EDCi is seeking a Continuous Improvement Lead Consultant to join their remote team. The role involves providing white glove support for strategic clients, performing project coordinator duties, leading continuous improvement initiatives, and providing in-depth analysis of complex technical and business issues. EDCi offers a flexible, family-oriented work environment with many perks.

Senior UI Artist - Monopoly GO!

Company: Scopely

Location: Spain

Posted Nov 13, 2025

Scopely is seeking a Senior UI Artist to join the Monopoly GO team in Barcelona. The role involves collaborating with designers and artists to create high-quality UI assets and systems for a whimsical mobile game. The ideal candidate will have 5+ years of experience in mobile game UI design, strong graphic design skills, and a passion for mobile gaming.

Staff Backend Software Engineer - Developer Experience

Company: Canva

Location: Remote

Posted Nov 13, 2025

Canva is seeking a Staff Software Engineer to lead the design and implementation of AI-powered SDKs and platform APIs. The role involves architecting intelligent developer interfaces, driving innovation in SDK tooling, partnering with cross-functional teams, and championing automation-first principles. The ideal candidate has experience leading SDK or API platforms, building tools that simplify integration, and working with LLMs to improve developer experience.

Licensed Auto Insurance Agent

Company: Sedgwick

Location: USA

Posted Nov 13, 2025

Sedgwick is a company that values its employees and offers a caring culture, work-life balance, and opportunities for growth. The company is recognized as one of the greatest workplaces in America by Newsweek and Fortune. The job description outlines the responsibilities and qualifications for a licensed auto insurance agent position, which involves answering customer calls, supporting various customer needs, and adhering to compliance standards.

Head of Artificial Intelligence & Machine Learning

Company: Gametime United

Location: USA

Posted Nov 13, 2025

Gametime is building AI-driven user experiences for live events, including intelligent recommendations, semantic search, and generative interfaces. The Head of AI & Machine Learning will lead the technical and organizational buildout of GT's AI and ML foundations, focusing on scalable infrastructure, production-grade ML, and large language model integrations. The ideal candidate is a hands-on, execution-focused leader who can architect systems, build high-impact teams, and evolve GT's AI strategy as capabilities grow.

Head of Solutions

Company: NECSWS

Location: UK

Posted Nov 13, 2025

NEC Software Solutions is seeking an entrepreneurial Solution Architect to join their dynamic Digital Studio team. The role involves designing and implementing tailored solutions for public sector clients, with a focus on both technical and strategic aspects. The company offers impactful work, an innovative environment, professional growth opportunities, and a dynamic culture. They provide an excellent benefits package, including private medical cover, paid holidays, life assurance, a group pension plan, and flexible benefits.

Senior Machine Learning Engineer

Company: Docplanner

Location: Poland

Posted Nov 13, 2025

Docplanner is a healthcare technology company that empowers patients and doctors by providing access to reviews, easy booking management, and a human-centric approach to healthcare. With a presence in 13 countries and over 90 million patients, Docplanner is led by a diverse team of ~325 people who embrace diversity and remote work. The company is seeking a Senior Machine Learning Engineer to join their global Machine Learning and Data Science unit, working on AI-driven solutions to support strategic business objectives in healthcare.

Senior Full-stack Developer

Company: Lemon.io

Location: Americas, Europe, Asia, Oceania

Posted Nov 13, 2025

Lemonio is a marketplace that connects talented senior developers with handpicked startups in the US and Europe. They offer competitive compensation, no micromanagement, and support throughout the cooperation stages. The company has multiple projects available for senior developers with various tech stacks.

Staff Accountant

Company: BlueVoyant

Location: Remote

Posted Nov 13, 2025

The job posting is for a Staff Accountant position in the DC Metro area. The role involves supervising general accounting operations, managing financial transactions, and ensuring accuracy in accounting tasks. The ideal candidate should have 3+ years of experience, knowledge of GAAP, proficiency in accounting software, and strong analytical skills.

Salesforce Health Cloud Consultant

Company: Guidehouse

Location: Remote

Posted Nov 13, 2025

Guidehouse is seeking Salesforce Consultants for a high-growth practice. The role involves proposing, implementing, and managing Salesforce solutions, engaging clients to gather requirements, documenting use cases, and participating in testing and training. The ideal candidate has a bachelor's degree, 4+ years of Salesforce experience, and at least one active Salesforce certification.

Senior Blockchain Engineer - Rust/Solana

Company: MetaWealth

Location: Europe

Posted Nov 13, 2025

Metawealth, a promising Romanian startup, seeks a Senior Software Engineer to contribute to their mission of democratizing wealth through tokenized assets. The role involves building scalable systems with technologies like Rust, Solana, and AI, offering a dynamic, result-driven environment.

Strategic Customer Success Manager

Company: Canva

Location: Australia

Posted Nov 13, 2025

Canva is seeking a customer success manager to lead post-sale relationships with strategic accounts, drive account growth, create best-in-class processes, mentor the team, and identify product improvement opportunities. The role requires a proven track record in enterprise B2B SaaS, commercial and strategic thinking, data-driven storytelling, cross-functional collaboration, adaptability, resilience, and humility.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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