Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Global HEOR manager

Company: Abbott

Location: USA

Posted Nov 13, 2025

Abbott is a global healthcare leader that helps people live more fully at all stages of life. The company offers a portfolio of life-changing technologies in diagnostics, medical devices, nutrition, and branded generic medicines. Abbott is looking for a Health Economics and Outcomes Research manager to support market access activities for the ADC portfolio and ensure strong brand uptake and growth worldwide.

Staff Software Engineer - Data Platform

Company: Visa

Location: Brazil

Posted Nov 13, 2025

Pismo is a technology company founded in 2016 that provides a comprehensive processing platform for banking card issuing and financial market infrastructure. They joined Visa in 2024 and leverage Visa's solutions to help large banks, marketplaces, and fintech companies migrate from legacy systems to more advanced technology. Pismo's cloud-based platform enables firms to build and launch financial products rapidly while maintaining high security and availability standards.

Account Executive

Company: Harris

Location: USA

Posted Nov 13, 2025

The job posting is for an Account Executive role at Sidwell, focusing on selling GIS solutions and services to local government accounts in the US. The role involves developing new business leads, territory planning, and targeted marketing campaigns. The ideal candidate should have a strong understanding of Esri technology, local government workflows, and excellent communication and negotiation skills.

Sr. Director - Growth Strategy

Company: iHerb

Location: USA

Posted Nov 13, 2025

iHerb is seeking a US market leader to establish a strong brand presence in the competitive yet rewarding US health and wellness market. The role requires a full-stack marketer with entrepreneurial spirit, cross-functional leadership skills, and deep experience in ecommerce growth and operations. The position offers a competitive pay scale and comprehensive benefits package.

Intermediate Site Reliability Engineer - Environment Automation

Company: GitLab

Location: EMEA

Posted Nov 13, 2025

The role of a Site Reliability Engineer at GitLab involves keeping user-facing services and production systems running smoothly by combining software engineering with infrastructure expertise. The ideal candidate should be comfortable debugging Go applications, designing scalable Terraform automation, and automating the lifecycle of many tenant environments. The role focuses on automating the provisioning, configuration, and management of GitLab environments using Terraform, Ansible, and Kubernetes.

Quality Assurance (QA) Tester

Company: Guidehouse

Location: USA

Posted Nov 13, 2025

Guidehouse Quality Assurance Testers play a crucial role in ensuring software quality across client engagements. They collaborate with development and business teams, design and execute test plans, and apply automation testing techniques. The position requires a bachelor's degree, 3+ years of testing experience, and familiarity with Agile/Scrum environments. Guidehouse offers a comprehensive benefits package and opportunities for professional growth.

Marketing Data Assistant

Company: GrowthAssistant

Location: Remote

Posted Nov 13, 2025

GrowthAssistant is seeking a detail-oriented Marketing Data Assistant to support a US-based client in organizing and maintaining marketing performance data and dashboards. The role involves updating and maintaining dashboards in Google Sheets, pulling data from affiliate platforms, and ensuring accurate reporting. The ideal candidate should have excellent Google Sheets skills, strong attention to detail, and the ability to work independently in a fast-paced remote environment.

Senior Manager - Development Operations and Research

Company: Empower Project

Location: USA

Posted Nov 13, 2025

The Senior Development Operations Manager is a key role responsible for building and maintaining operational systems, processes, and tools to drive successful fundraising. The role involves overseeing donor cultivation, solicitation, and stewardship systems, managing gift processing and finance liaison tasks, ensuring data integrity and reporting, and collaborating cross-functionally. The position is fully remote with occasional travel and requires strong skills in research, data analysis, and project management.

Senior Software Engineer - Full-stack - Growth Product

Company: Kraken

Location: USA

Posted Nov 13, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium products, prioritize security, education, and client support, and operate as a fully remote company with a diverse global team.

Software Engineer (Python) - Analytics Platform Team

Company: Canva

Location: Australia

Posted Nov 13, 2025

Canva is seeking a software engineer to join their Analytics Platform team and work on developing next-generation features, APIs, and tools to make data insights accessible and scalable. The role involves collaborating with cross-functional teams, driving continuous improvement of CI/CD pipelines, and championing engineering best practices. Canva offers a flexible work environment, equity packages, inclusive parental leave, and other benefits.

Staff Machine Learning Engineer - ML Platform

Company: Reddit

Location: USA

Posted Nov 13, 2025

The Machine Learning Platform team at Reddit is a high-impact team that owns the infrastructure powering recommendations, content discovery, and user/content quantification. They are seeking a Staff ML Infrastructure Engineer to lead development of a platform for large-scale ML models, design end-to-end model lifecycle patterns, and optimize batch data processing and graph data structures.

Licensed Child & Adolescent Therapist

Company: Fort Health

Location: USA

Posted Nov 13, 2025

Fort Health is a mental health company focused on improving access to care for children and adolescents. They partner with organizations like the Child Mind Institute to create a support system combining digital tools and virtual clinicians. The company is seeking remote Licensed Child and Adolescent Therapists to join their clinical delivery team, offering a flexible schedule, competitive compensation, and opportunities for professional growth.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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