Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Fullstack Product Software Engineer - DocSend

Company: Dropbox

Location: USA

Posted Nov 10, 2025

This job description highlights a FullStack Product Engineer role at Dropbox DocSend with opportunities for high impact, cross-functional collaboration, and growth in a fast-paced environment. The position emphasizes scalable product development, agile practices, and contributions to expanding Virtual Data Room features.

Sr Mgr Legal

Company: Insight

Location: USA

Posted Nov 10, 2025

This job posting highlights a Sr Mgr Legal role at a global tech company with remote work flexibility, competitive salary, and opportunities for career growth. The position emphasizes collaboration with cross-functional teams, legal expertise in technology contracts, and alignment with the company's people-first values. Benefits include remote work flexibility, professional development, and a commitment to diversity and inclusion.

Sr. Application Engineer - I2C & Revenue

Company: Twilio

Location: USA

Posted Nov 10, 2025

The job posting is for an Oracle Fusion Consultant Financial role at Twilio. The role involves architecting, designing, developing, configuring, testing, and supporting Oracle Fusion Cloud ERP applications. The ideal candidate should be a self-starter with strong analytical skills, excellent communication, and the ability to work well under pressure. The role requires experience with Oracle Fusion, AR, cash management, and purchasing processes. The position is remote but not eligible for candidates in certain states.

Fullstack Product Software Engineer - DocSend

Company: Dropbox

Location: Canada

Posted Nov 10, 2025

The role is for a FullStack Product Engineer on the Dropbox DocSend team, focusing on developing and enhancing secure document management and sharing features. The position offers high impact, ownership, and collaboration in a fast-paced, startup-like environment. The company is growing rapidly and looking for experienced engineers to contribute to expanding their Virtual Data Room business with AI-enabled features.

Staff Account Manager - Ad Operations

Company: Mozilla

Location: USA

Posted Nov 10, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, the privacy-minded web browser, and focus on diverse areas including AI, social media, and security. The company is wholly owned by the nonprofit Mozilla Foundation and is looking for a Senior Account Manager to drive the long-term growth and strategic development of Mozilla's key advertising partnerships.

Nurse Practitioner

Company: Fresh Clinics

Location: Australia

Posted Nov 10, 2025

This text promotes a Nurse Practitioner role at Fresh Clinics, emphasizing patient-centric telehealth care, clinical excellence, and professional growth opportunities. It highlights benefits like flexible work arrangements, career development, and a supportive team environment, positioning the role as impactful and rewarding.

Senior Business Solutions Engineer - BizTech

Company: Airbnb

Location: Remote

Posted Nov 10, 2025

The Business Technology team at Airbnb manages a complex ecosystem of products and applications, driving key outcomes for stakeholders. The team ensures accurate tax collection, manages cash reconciliation, provides insurance protection, and develops enterprise applications. They seek a highly experienced professional with expertise in Oracle, tax systems, integrations, and software development.

Actuary

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 10, 2025

The role involves developing pricing analysis and recommendations for mobility accounts, monitoring profitability, and supporting strategic initiatives to ensure target profitability for the Mobility portfolio. The team adapts to changing consumer preferences and emerging trends in transportation, with key segments including ride-hail, goods delivery, autonomous vehicles, and electric vehicles.

Data Analyst

Company: QuinStreet

Location: USA

Posted Nov 10, 2025

The job category involves becoming an expert in digital marketing campaign performance and strategy. The role requires analyzing data, identifying trends, and communicating insights to drive business results. Responsibilities include analyzing user interaction data, ensuring data accuracy, partnering on tests, translating findings, supporting campaign analysis, and improving data processes. Requirements include 3+ years of analytics experience, strong quantitative skills, proficiency in SQL and data visualization tools, and excellent communication skills.

Senior Sales Advisor Supervisor

Company: Liberty Mutual Insurance

Location: USA

Posted Nov 10, 2025

The job description outlines the responsibilities and qualifications for a supervisory role in insurance sales. The ideal candidate will have in-depth knowledge of personal lines insurance, strong leadership abilities, and a commitment to coaching and developing team members. The role involves supervising sales advisors, coaching and developing them, managing their performance, contributing to a high-performing culture, ensuring customer satisfaction, and participating in process improvement initiatives.

Director - Global Compensation

Company: GitLab

Location: Latin America,North America

Posted Nov 10, 2025

The role of Director of Global Compensation at GitLab involves strategic leadership, program development, innovation, optimization, communication, stakeholder partnership, growth, and team leadership. The ideal candidate should have extensive experience in compensation design and leadership, strong analytical capabilities, and excellent communication skills.

General Liability Claims Adjuster

Company: Reserv

Location: Remote

Posted Nov 10, 2025

Reserv is an insurtech company focused on automating claims processes using AI and automation technology. They aim to bring efficiency and simplicity to claims for TPAs, insurance technology providers, and adjusters. Reserv is venture-backed and seeks highly motivated individuals to join their team in building a leading TPA and tackling longstanding challenges in the claims role.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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