Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

2026 Intern – IBM Product Marketing (Austin, TX)

Company: IBM

Location: Austin, US

Posted Dec 18, 2025

This internship at IBM offers opportunities to work on innovative projects in hybrid cloud and AI, with a focus on collaboration, creativity, and impactful marketing strategies. The role includes mentorship, leadership exposure, and a chance to showcase work to senior leaders.

People Coordinator

Company: IBM

Location: Pune, IN

Posted Dec 18, 2025

This job description outlines the role of a People Coordinator supporting global HR functions and AI automation initiatives. The position requires 2+ years of HR operations experience, strong analytical skills, and proficiency with HR systems. Responsibilities include providing end-to-end HR support, managing HR tickets, and collaborating with vendors. Preferred qualifications include experience with AI tools and digital HR platforms.

Expert Labs Project Administrator

Company: IBM

Location: BUDAPEST, HU

Posted Dec 18, 2025

The role involves supporting financial objectives through project management and accounting skills, requiring proficiency in English and Italian, with a collaborative team environment focused on delivering world-class services.

Expert monétique paiement - IBM Client Inovation Center - H/F

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 18, 2025

This text describes a consulting role at IBM focusing on digital transformation, collaboration with global clients, and career development through innovative technologies and strategic partnerships.

Network Engineer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 18, 2025

IBM Consulting offers roles in cloud and AI innovation, emphasizing collaboration, technical expertise, and career growth through global client partnerships and continuous learning.

Technical Consultant-Cloud Security Services

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This job description outlines a role as an Application Security Consultant at IBM Consulting, focusing on software development, security expertise, and compliance. Responsibilities include managing SaaS applications, ensuring security baselines, and monitoring vulnerabilities. Required qualifications include a bachelor's degree and specific technical skills in security and compliance.

Group Manager- Transition

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This text describes a career opportunity at IBM Consulting focusing on global client collaboration, digital transformation, and innovation through agile methodologies and AI. It emphasizes career growth, strategic partnerships, and impactful work across industries.

Process Delivery Specialist-Record to Report TL

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 18, 2025

The text highlights IBM's innovative achievements and mission to improve business and society through technology. It also describes a job opportunity for a Team Lead in Accounting with requirements for skills in finance, analytics, and leadership.

Product Management - junior

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 18, 2025

This job description highlights opportunities to build foundational skills, collaborate across disciplines, and make a meaningful impact on IBM's product strategy. The role involves cross-functional teamwork, innovation, and contributing to strategic programs while gaining domain expertise in product lifecycle management.

Application developer-Mobile IOS

Company: IBM

Location: NO City, BR

Posted Dec 18, 2025

IBM Consulting offers career opportunities focused on client relationships, hybrid cloud, and AI innovation. The role emphasizes collaboration, growth, and delivering impactful solutions through global delivery centers.

Apptio - Digital Sales Specialist

Company: IBM

Location: Austin, US

Posted Dec 18, 2025

The text promotes IBM's Global Sales role, emphasizing collaboration, innovation, career growth opportunities, and the impact of solving complex business challenges. It highlights required skills and the potential for professional development in a dynamic environment.

Package Consultant-SuccessFactors Core HR

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This role involves leading teams to innovate and deliver solutions for clients using IBM's technology, focusing on collaboration and strategic growth.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

Related Pages