Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Software Developer Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This job description outlines the role of a Software Developer Intern, emphasizing hands-on experience with real-world projects, collaboration with designers and developers, and proficiency in modern web technologies. It details responsibilities such as Agile development, UI design, and API integration, along with required education and technical skills.

Production Engineer

Company: IBM

Location: Mulhuddart, IE

Posted Dec 18, 2025

IBM Software seeks a Platform Production Engineer to scale and optimize multicloud infrastructure. Responsibilities include ensuring platform reliability, automating operations, and collaborating with teams to enhance stability and security. The role emphasizes innovation, growth opportunities, and impactful contributions to digital transformation.

Data Engineer-Data Integration

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 18, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth. It highlights roles in hybrid cloud and AI, technical expertise, and professional development while outlining required skills and responsibilities.

SAP ABAP Hana specialist

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth. It highlights roles involving cloud-native development, integration of SAP systems, and delivering impactful solutions through technical expertise and supportive work environments.

Application Developer - Experience Fullstack

Company: IBM

Location: NO City, BR

Posted Dec 18, 2025

The text describes a career opportunity at IBM Consulting emphasizing long-term client relationships, collaboration, and innovation in hybrid cloud and AI solutions. It outlines technical requirements for a role involving microsservices, Docker, Kubernetes, and cloud technologies, while highlighting growth opportunities and a culture of curiosity and empathy.

Software Developer Internship 2026

Company: IBM

Location: Austin, US

Posted Dec 18, 2025

IBM's summer internship offers hands-on experience with emerging technologies, collaboration with professionals, and opportunities to develop skills in a global tech environment. The role emphasizes innovation, problem-solving, and contributing to impactful projects while gaining mentorship and industry exposure.

Enterprise Experience Designer Intern (May 4th - 4 month term - Toronto)

Company: IBM

Location: Toronto, CA

Posted Dec 18, 2025

This text describes a design role at IBM focusing on user-centered design, prototyping, and creating visually appealing interfaces. It highlights responsibilities like collaboration with stakeholders, user research, and maintaining design systems. The position requires technical skills in tools like Figma and Adobe Creative Cloud, along with knowledge of design principles and accessibility standards.

Talent Acquisition – Selection Specialist (Fixed Term)-PH

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This job description for a Recruiting Selection Specialist at IBM highlights opportunities to lead in technology, solve complex problems, and collaborate with stakeholders. The role emphasizes continuous learning, innovative approaches, and contributing to global hiring initiatives while maintaining data integrity and system integrations.

Product Manager, Compilation Technologies and Enterprise Products

Company: IBM

Location: Markham, CA

Posted Dec 18, 2025

This text promotes an IBM Software career opportunity, emphasizing innovation, growth, and impactful work in AI-powered cloud-native solutions. It outlines a Product Manager role with responsibilities in strategic direction, cross-functional collaboration, and modernization initiatives, requiring technical expertise and leadership skills.

Senior Engineer I - HashiCorp

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This role involves contributing to IBM's cloud solutions, collaborating with teams on infrastructure and security, and offering growth opportunities in a dynamic environment.

Senior Consultant - Azure / Power Platform

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

IBM Consulting offers a career focused on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and long-term growth. The role requires expertise in Microsoft Azure and Power Platform, with a strong emphasis on delivering impactful results through strategic partnerships and technical leadership.

Java Fullstack Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

IBM promotes its AI and data platform capabilities while seeking a Java Fullstack Developer with 7-10 years experience. The role involves AI integration, MCP server design, API architecture, and containerization. Requirements include Java proficiency, Reactjs expertise, RESTful API design, and MCP knowledge.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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