Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

SAP FI CO Complex Project Manager

Company: IBM

Location: LISBOA, PT

Posted Dec 18, 2025

This text describes a senior consulting role at IBM with opportunities to work on innovative projects, lead complex engagements, and contribute to business growth. It emphasizes collaboration, technical expertise, and leadership in SAP implementations while highlighting the impact of the role on clients and IBM's services revenue.

Application Developer-Microsoft .NET Stack

Company: IBM

Location: Hyderabad, IN

Posted Dec 18, 2025

IBM Consulting offers a Software Developer role focusing on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and professional growth with strong technical requirements.

Managing Consultant - Cyber Threat Management Consultant

Company: IBM

Location: Riyadh, SA

Posted Dec 18, 2025

The text describes a Senior Managing Security Consultant role focusing on cyber security solutions, client relationship management, and technical expertise. It outlines responsibilities such as threat analysis, solution development, and team leadership, along with required qualifications in security operations and certifications.

Application Developer - Senior ReactJS

Company: IBM

Location: Giza, EG

Posted Dec 18, 2025

This job posting seeks a Senior Front End Developer with React expertise to collaborate on project delivery, mentorship, and AI initiatives in Egypt. Responsibilities include frontend development, cross-functional teamwork, and adherence to best practices. Requirements include a bachelor's degree, 4+ years of React experience, and strong communication skills.

IBM Internship Application Developer-Microsoft.Net

Company: IBM

Location: Bucharest, RO

Posted Dec 18, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth in hybrid cloud and AI projects with global client partnerships. It highlights technical expertise, cross-cultural teamwork, and professional development in a supportive environment.

Application Developer-ServiceNow

Company: IBM

Location: Pune, IN

Posted Dec 18, 2025

IBM Consulting promotes career growth through collaborative client relationships, innovation in hybrid cloud and AI solutions, and a supportive culture focused on skill development and impactful results.

Application Developer-SAP UX

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

The text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth. It highlights roles in hybrid cloud and AI development, long-term client relationships, and professional development. Required skills include SAP UX, BTP services, and programming expertise, with a focus on delivering impactful solutions.

DELIVERY MANAGER-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This job description highlights a career in IBM Consulting focused on digital transformation, hybrid cloud, and AI initiatives. The role involves managing employee benefits, compensation processes, and ensuring compliance with policies. It emphasizes collaboration, career growth, and working with global clients through strategic partnerships and technology platforms.

Product Manager

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This text describes a Senior Product Manager AI role at IBM Software, focusing on driving AI-driven capabilities for enterprise solutions. It highlights innovation, global collaboration, and impactful work in shaping AI integration platforms with strong emphasis on governance and scalability.

Senior ODM Developer

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This text describes a job opening for an IBM ODM Developer role, outlining responsibilities such as designing taxonomies, collaborating with stakeholders, and developing decision services. It specifies required education (bachelor's degree), technical skills in Java and IBM ODM tools, and preferred qualifications like a master's degree and experience with Agile methodologies. The role emphasizes problem-solving, system integration, and working within IBM's technology ecosystem.

Supply Chain Sustainability Intern: 2026

Company: IBM

Location: RESEARCH TRIANGLE PARK, US

Posted Dec 18, 2025

This internship offers a unique opportunity to explore sustainability in global supply chains using IBM's technologies. Responsibilities include analyzing data, developing policies, and collaborating on cross-functional projects. Requirements include a bachelor's degree and experience with AI tools.

Pentration Tester

Company: IBM

Location: Pune, IN

Posted Dec 18, 2025

The role involves planning and executing penetration tests on systems and applications, requiring expertise in cybersecurity tools and OWASP vulnerabilities. IBM seeks candidates with a bachelor's degree and experience in manual and automated testing methods.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

Related Pages