Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Power BI Developer

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

This job posting seeks a PowerBI Developer to design dashboards, translate business requirements into data models, optimize report performance, and collaborate with teams. It requires expertise in Power BI tools, SQL, and data modeling, with preferred experience in modern data platforms and automation technologies.

NEST Lead - Functional Verification

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This text describes a CPU Processor Verification Engineer role at IBM, highlighting responsibilities involving system-level verification of processors and ASICs, required qualifications including a master's degree and 10+ years of experience, and preferred technical skills in verification methodologies and programming languages.

Talent Acquisition Coordinator

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

IBM's job posting highlights opportunities for growth, collaboration, and innovation in a supportive environment. The Offer Specialist role emphasizes teamwork, attention to detail, and career development within a global network.

IBM Internship SAP HANA FIN FI

Company: IBM

Location: Bucharest, RO

Posted Dec 18, 2025

The SAP FI Consultant Intern role at IBM Consulting involves supporting financial processes, collaborating with global clients, and contributing to innovative solutions in a growth-oriented environment.

Genesys Cloud Consultant

Company: IBM

Location: Giza, EG

Posted Dec 18, 2025

This text describes a senior role in IBM Consulting focused on delivering contact center transformations. It outlines leadership responsibilities, technical expertise in Genesys Cloud, and requirements for managing cross-functional teams. The role emphasizes innovation, client collaboration, and technical architecture design.

(Senior) Manager, AI & Digital Strategy

Company: IBM

Location: Hong Kong, HK

Posted Dec 18, 2025

This text promotes IBM Consulting's career opportunities, emphasizing collaboration, innovation, and growth in AI and digital strategy roles with global client partnerships and advanced technological tools.

HR onboarding professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

This text describes an HR onboarding specialist role at IBM, outlining responsibilities such as coordinating pre-onboarding activities, ensuring compliance with policies, and creating positive employee experiences. It emphasizes collaboration across teams and the importance of HRIS tools in streamlining processes.

Director, Sales

Company: IBM

Location: London, GB

Posted Dec 18, 2025

The Strategic Sales Director role involves leading a team to manage complex deals, drive innovation, and contribute to client success within IBM's Global Sales framework.

Talent Acquisition Coordinator

Company: IBM

Location: BANGALORE, IN

Posted Dec 18, 2025

The text describes IBM's recruitment role for an Offer Specialist, emphasizing teamwork, innovation, career growth, and a supportive work environment. It highlights the importance of attention to detail, communication skills, and process improvement in the offer management process.

Consultor SAP FI IHC (In House Cash)

Company: IBM

Location: Multiple Cities

Posted Dec 18, 2025

The text describes a career in IBM Consulting emphasizing long-term client relationships, collaboration, and innovative solutions. It highlights technical expertise, growth opportunities, and responsibilities involving configuration, coordination, and problem-solving in SAP HANA implementations.

Data Engineer-Data Warehouse

Company: IBM

Location: Noida, IN

Posted Dec 18, 2025

This job description outlines a Data Engineer role at IBM involving innovation, collaboration, and technical expertise. Responsibilities include data analysis, predictive modeling, and working with tools like Elasticsearch and Splunk. Required skills encompass programming languages, ETL tools, and cloud platforms.

Order to Cash Process Owner (SOS Team Members)

Company: IBM

Location: Naga City, PH

Posted Dec 18, 2025

This job description outlines the role of an OTC Team Leader at IBM, focusing on managing the end-to-end orderto cash process, leading a team, ensuring compliance with policies and regulations, and driving process improvements. The position requires strong leadership, analytical skills, and experience in B2B collections, with a focus on operational efficiency and customer service.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

Related Pages