Positive Customer Experience Jobs

1,751,217 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Marketing Manager

Company: PLACE Corporate Careers

Location: Philippines

Posted Dec 17, 2025

This text describes a Marketing Manager role at Brivity VA, highlighting responsibilities like digital strategy development, campaign management, and team collaboration. It emphasizes the company's commitment to professional growth, competitive compensation, and a supportive work culture with benefits like retirement plans and stock purchase programs.

Employment Counsel

Company: Stripe

Location: USA

Posted Dec 17, 2025

Stripe seeks employment lawyers to support global compliance and business growth, emphasizing impactful work on a mission-driven scale with opportunities for professional development and strategic influence.

Senior Brand Writer - Writing Studio

Company: Dropbox

Location: USA

Posted Dec 17, 2025

This job description outlines a brand writer role at Dropbox, emphasizing responsibilities like refining brand voice, collaborating across teams, and scaling brand experiences. It highlights requirements such as 10+ years of experience and skills in storytelling, with compensation details for different US zones.

Enterprise Customer Success Manager - French

Company: Synthesia

Location: Europe

Posted Dec 17, 2025

Synthesia simplifies video creation, offering scalable solutions for businesses. With a focus on customer success and growth, they've gained trust from major brands and are expanding globally.

Lead, Advanced Analytics - Community Support

Company: Airbnb

Location: USA

Posted Dec 17, 2025

This job description outlines an Advanced Analytics lead role at Airbnb, focusing on data-driven decisions, product analytics, and team collaboration. It highlights required expertise in statistics, programming, and cross-functional teamwork, along with the company's commitment to diversity and inclusion.

Senior Android Software Engineer - Mobile Experience

Company: Dropbox

Location: USA

Posted Dec 17, 2025

This job description highlights a Senior Android Engineer role at Dropbox with opportunities to impact users, solve complex challenges, and collaborate across teams. Responsibilities include leading feature development, mentoring junior engineers, and maintaining code quality. The position offers competitive compensation in specific US zones.

Community Enablement Lead

Company: Stripe

Location: USA

Posted Dec 17, 2025

Stripe seeks a Community Enablement Manager to foster global communities around its financial platform, emphasizing growth and collaboration. The role involves creating resources for community builders, developing initiatives to educate users, and supporting events that align with Stripe's mission to expand internet economic opportunities.

Community Engagement Manager

Company: Stripe

Location: USA

Posted Dec 17, 2025

Stripe's mission to increase the GDP of the internet presents an unprecedented opportunity to impact the global economy. The role involves managing community builders, fostering relationships, and driving program strategy through engagement and feedback.

Senior Brand Writer - Writing Studio

Company: Dropbox

Location: Canada

Posted Dec 17, 2025

This job description outlines a brand writer role at Dropbox, emphasizing responsibilities like refining brand voice, collaborating across teams, and elevating writing standards. Requirements include extensive experience in brand copywriting and cross-functional collaboration, with competitive compensation in Canada.

Sr. Paid Media Manager - Breakout Prop

Company: Kraken

Location: USA

Posted Dec 17, 2025

Kraken promotes crypto adoption with a global team and innovative products. They acquired Breakout, a crypto trading platform, and seek a Sr Paid Media Manager to scale their marketing efforts.

Senior Android Software Engineer - Mobile Experience

Company: Dropbox

Location: Canada

Posted Dec 17, 2025

This job description highlights a Senior Android Engineer role at Dropbox, emphasizing impactful work on mobile apps, collaboration with cross-functional teams, and leadership in complex projects. It outlines responsibilities, requirements, and compensation details.

Senior Engineering Manager - Infrastructure

Company: Airbnb

Location: USA

Posted Dec 17, 2025

This job posting highlights the role of an Engineering Manager at Airbnb, focusing on leading teams, driving technical strategy, and fostering an inclusive culture. It emphasizes the company's commitment to diversity and innovation.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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