Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Partner Manager - Automattic for Agencies

Company: Automattic Careers

Location: Australia

Posted Dec 15, 2025

This job description outlines a Partner Manager role at Automattic, focusing on driving growth through strategic partnerships with digital agencies. The position requires managing relationships, executing sales strategies, and collaborating across teams. It emphasizes skills in sales, analytics, and cross-functional collaboration, with competitive compensation and remote work flexibility.

Package Consultant-Salesforce

Company: IBM

Location: Mysore, IN

Posted Dec 15, 2025

The text describes a career in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities for professional growth. It highlights roles in Salesforce consulting, strategic leadership, and technical expertise, while outlining educational and skill requirements for the position.

Lead Site Reliability Engineer

Company: Masabi

Location: Canada

Posted Dec 15, 2025

Masabi seeks a Lead Site Reliability Engineer to drive global infrastructure scalability, using AWS and cloud-native tools. The role emphasizes automation, reliability, and collaboration, with competitive benefits and a mission to simplify public transport.

Senior Backend Engineer - Intents API

Company: LI.FI

Location: EMEA

Posted Dec 15, 2025

LIFI is simplifying multichain DeFi for traditional institutions with a unified API for cross-chain liquidity. They seek a Senior Backend Engineer to build secure, high-throughput systems for their offchain coordination service, emphasizing security, performance, and trustless crosschain experiences. The company promotes a collaborative culture with benefits like remote work, equity, and global team offsites.

Talent Acquisition Coordinator

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

The text describes an HR Services Administrator role at IBM, focusing on recruiting, staffing, talent processes, and compliance. It outlines responsibilities such as attracting talent, partnering with managers, ensuring business controls, and potential team leadership duties.

Staff Engineer - Site Reliability

Company: Zapier

Location: North America

Posted Dec 15, 2025

Zapier is hiring a Staff Site Reliability Engineer with expertise in observability and AI integration. The role emphasizes defining reliability strategies, mentoring teams, and fostering a culture of engineering excellence. The company promotes diversity, inclusion, and transparency in its hiring process while highlighting its commitment to automation and customer security.

Director of Education (EDU) Sales

Company: Guidebook

Location: USA

Posted Dec 15, 2025

Guidebook is a powerful event management platform used globally to create mobile apps for events, campuses, and training. The company emphasizes connecting people and values balance, togetherness, and fun. They seek a Director of Education Sales to drive revenue growth in higher education, offering competitive compensation, remote work flexibility, and a strong company culture.

Senior Backend Software Engineer

Company: Bud Financial

Location: UK

Posted Dec 15, 2025

Bud's mission is to create compelling financial data products. As a Backend Engineer, you'll work with Go, modern tools, and a collaborative team. Benefits include competitive salaries, learning budgets, and flexible working. The company values diversity and innovation.

Application Developer-Oracle Cloud UX Development

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This role involves collaborating with global clients on hybrid cloud and AI solutions, working in innovation centers to deliver technical expertise. Responsibilities include solving complex business problems and implementing HCM Cloud projects with required technical skills.

Finance Manager

Company: ReFED

Location: USA

Posted Dec 15, 2025

ReFED is a US-based nonprofit dedicated to reducing food waste through evidence-based solutions and innovative tools. The Finance Manager role involves managing financial processes, grant reporting, and supporting organizational growth. The position emphasizes transparency, inclusivity, and alignment with ReFED's mission to create a sustainable food system. The company offers competitive compensation, professional development opportunities, and a flexible work environment.

Application Developer-Microsoft Dynamics 365 Finance & Operations

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This role involves working with global clients to enhance hybrid cloud and AI solutions using IBM's technology. It requires expertise in X++/C, technical design, and integration tools like REST/SOAP.

Recruiter

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

This job description outlines a recruitment role requiring 24 years of experience in IT hiring, with responsibilities including full-cycle candidate management, collaboration with hiring managers, sourcing through multiple channels, and maintaining recruitment records. It specifies educational requirements, technical skills, and preferred experiences in volume/hiring initiatives.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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