Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Package Consultant-SAP HANA EPM

Company: IBM

Location: Hyderabad, IN

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on long-term client relationships, collaboration with industry visionaries, and driving innovation through hybrid cloud and AI solutions. It outlines responsibilities involving SAP HANA BPC implementation, project leadership, and technical expertise, along with required qualifications such as a bachelor's degree and extensive SAP experience.

Technical Consultant-Application Security

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a role focused on application security testing, secure coding practices, and threat modeling within IBM Consulting's delivery centers. It requires a bachelor's degree, relevant technical expertise in security tools, and experience with SAST/DAST methodologies. The position emphasizes industry expertise and innovation in technology adoption for public and private sector clients.

Recruiter

Company: IBM

Location: Lucknow, IN

Posted Dec 15, 2025

This job description outlines the requirements for a detail-oriented recruiter with 38 years of experience in IT recruitment. The role involves managing the full recruitment lifecycle, sourcing candidates through various channels, ensuring smooth hiring processes, and maintaining strong communication with stakeholders. Key skills include sourcing expertise, stakeholder management, and proficiency with ATS tools.

Application Developer-Open Source

Company: IBM

Location: Pune, IN

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on global client collaboration, hybrid cloud and AI innovation, and technical expertise. It outlines role responsibilities, required education, and technical skills needed for the position.

Industry Consultant-Consulting Services

Company: IBM

Location: Mumbai, IN

Posted Dec 15, 2025

This job description outlines a role at IBM Consulting's Client Innovation Centers, requiring expertise in semiconductor engineering, OSAT operations, and MES systems. It specifies educational qualifications, technical experience, and communication skills for candidates in electronics product development and manufacturing.

Application Database Administrator-RDBMS

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

The text promotes IBM Consulting as a career opportunity emphasizing long-term client relationships, collaboration, and innovation. It highlights the use of advanced technologies to drive meaningful change and accelerate client impact. The role involves designing mobile solutions, continuous improvement through agile frameworks, and leveraging expertise in IBM DB2 and Linux/AIX systems.

Jr Financial Analyst

Company: IBM

Location: Mexico City, MX

Posted Dec 15, 2025

The text describes a career in IBM Consulting emphasizing long-term client relationships, innovation, and growth opportunities. It outlines responsibilities involving financial planning, analysis, and strategic business partnering, while highlighting supportive tools and a culture of curiosity and empathy.

Solutions Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This job description highlights a career at IBM Software focusing on transforming customer challenges into industry-leading solutions through collaboration, technical expertise, and innovation. The role emphasizes customer success, cross-functional teamwork, and driving business value with HashiCorp tools.

Senior Printed Circuit Board Supplier Qualification Engineer

Company: IBM

Location: Singapore, SG

Posted Dec 15, 2025

This job description highlights a senior role in IBM's Supply Chain Engineering division, focusing on technical leadership, supplier development, and quality governance. The position emphasizes innovation, global collaboration, and career growth within a supportive culture.

Curador(a) Pleno(a)

Company: IBM

Location: NO City, BR

Posted Dec 15, 2025

The text describes a role at IBM Consulting focused on digital transformation through AI and agile methodologies, emphasizing collaboration with clients, innovation, and career growth opportunities in a supportive ecosystem.

Legal Internship

Company: IBM

Location: Capital Federal, AR

Posted Dec 15, 2025

The text describes a Legal Intern role with administrative tasks involving legal documentation, compliance processes, and contract management. It lists required skills like Office software proficiency and communication abilities, emphasizing a dynamic work environment.

Package Consultant-Salesforce

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, technical expertise in Salesforce development, and opportunities to innovate in hybrid cloud and AI projects. It outlines required skills and work environments involving agile methodologies and cross-cultural teamwork.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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