Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Key Account Manager

Company: Ralliant

Location: USA

Posted Dec 13, 2025

The text describes a sales role requiring expertise in technical products, strategic planning, relationship building, and team leadership. It emphasizes skills in sales attainment, market growth, and technical knowledge of instruments like oscilloscopes and spectrum analyzers, along with proficiency in Microsoft Office and travel requirements.

Voice of Customer - Product Program Manager

Company: Grafana Labs

Location: Germany

Posted Dec 13, 2025

This job description outlines a fully remote Voice of Customer Product Program Manager role in Germany, emphasizing cross-functional collaboration, AI tool usage, and career growth opportunities. It details responsibilities like managing feedback channels, synthesizing customer insights, and optimizing workflows, while mentioning a competitive compensation range and RSUs for team ownership.

Regulatory Food Scientist IV

Company: Guidehouse

Location: USA

Posted Dec 13, 2025

This job posting seeks a highly qualified professional for an IT Project Management role with the FDA, requiring a PhD and extensive experience in food safety assessment. The position offers a competitive salary range of $13000000-$21600000 and comprehensive benefits including medical insurance, retirement plans, and professional development opportunities.

Data Analyst - Growth

Company: Kraken

Location: USA

Posted Dec 13, 2025

Kraken is hiring a Data Analyst to drive growth through data-driven insights, focusing on mission alignment, technical expertise, and global impact. The role emphasizes strategic thinking, cross-functional collaboration, and contributing to industry-leading security and crypto education initiatives.

Software Architect

Company: Conga

Location: Toronto, Canada; Boston, MA, US; Broomfield, Colorado, US; Waterloo, Ontario

Posted Dec 13, 2025

The text highlights Conga's career opportunities, innovative platform, and vibrant culture. It emphasizes growth, seamless integration, and a supportive work environment. The message promotes the company's unique advantages and encourages applicants to verify they've read the job post.

QA Engineer - Authorizations

Company: Visa

Location: Brazil

Posted Dec 13, 2025

Pismo is a technology company founded in 2016 that provides cloud-based solutions for banking and financial infrastructure. The job description highlights a remote QA role with requirements for automation, testing frameworks, and experience in high-scale environments.

Staff Software Engineer - Back End, Access

Company: Sprout Social

Location: Canada

Posted Dec 13, 2025

Sprout Social seeks a Staff Software Engineer to join their IAM team, offering growth, technical challenges, and competitive benefits. The role involves designing scalable solutions, collaborating with cross-functional teams, and contributing to a innovative tech environment with strong career development opportunities.

Staff Machine Learning Engineer - Quora

Company: Quora

Location: USA

Posted Dec 13, 2025

Quora, a remote-first company, seeks a Machine Learning engineer to enhance recommendation systems and AI platforms. The role offers impactful work on global projects with competitive benefits, emphasizing diversity and innovation in a collaborative environment.

Conversion Rate Optimization Specialist

Company: Twilio

Location: USA

Posted Dec 13, 2025

Twilio seeks a Conversion Rate Optimization Specialist to enhance digital experiences through AB testing and personalization. The role involves collaborating with cross-functional teams to improve conversion rates, with remote work options and competitive compensation.

Supplier Insights Lead (EH)

Company: Pronghorn

Location: USA

Posted Dec 13, 2025

This job posting highlights Pronghorn's collaborative partnerships in the spirits industry, emphasizing opportunities for professional growth, real-world exposure, and impactful roles. The position offers strategic insights into industry trends and a chance to contribute to meaningful projects with respected brands.

Executive Underwriter - Energy

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 13, 2025

This job description outlines the role of an Executive Underwriter in managing energy risks, collaborating with teams, and requires advanced qualifications. The company offers competitive pay, benefits, and an inclusive culture.

Program Analyst - CS Workforce Management

Company: Netflix

Location: USA

Posted Dec 13, 2025

The Program Analyst role at Netflix involves data analysis, cross-functional collaboration, and workforce management. The position offers competitive compensation and comprehensive benefits, including health plans, retirement options, and flexible time off. It emphasizes analytical skills, operational excellence, and a dynamic work environment.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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