Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Manager - Software Development

Company: Blackbaud

Location: India

Posted Dec 06, 2025

Blackbaud is hiring a Manager of Software Development to lead engineering teams in developing, deploying, and maintaining their products. The role involves establishing engineering best practices, identifying gaps in development processes, leading continuous improvement, and empowering teams. The ideal candidate should have experience managing software development teams in an agile environment, delivering large-scale projects, and working with complex product portfolios.

Live Sports Content Operator

Company: Storyteller

Location: South Africa

Posted Dec 06, 2025

The job posting describes a remote position with Storyteller, a high-growth B2B SaaS platform. The role involves running live content management, generating engaging content, providing customer support, and ensuring quality control. The company values collaboration, creativity, and a customer-centric mindset. The position offers a competitive salary, benefits, and paid leave.

iOS Engineer - App Analysis

Company: Data Theorem

Location: Canada

Posted Dec 06, 2025

Data Theorem is an exciting company focused on creating a more secure world for data. They are searching for exceptional talent to grow and take ownership of projects. As an iOS engineer, you will improve their scanning engine for analyzing iOS applications and automatically find security and privacy issues.

Senior Product Manager – ICHRA

Company: Gravie

Location: USA

Posted Dec 06, 2025

Gravie is a company that aims to improve healthcare purchasing and access through innovative consumer-centric health benefit solutions. They are seeking a Senior Product Manager to lead the vision, roadmap, and delivery of their ICHRA product, overseeing both the core platform and the product team. The role involves owning the cross-functional product strategy, managing a team of Product Managers and Product Owners, setting strategic priorities, partnering with stakeholders, ensuring compliance, and communicating roadmap updates. Gravie offers a unique benefits package and a mission-driven work environment.

Live Sports Content Operator

Company: Storyteller

Location: Hungary

Posted Dec 06, 2025

The job posting describes a remote position with Storyteller, a high-growth B2B SaaS platform. The role involves running live content management, generating engaging content, providing customer support, and ensuring quality control. The company offers a competitive salary, benefits, and a flexible work environment. The recruitment process includes a 15-minute call, an interview, and a follow-up task.

AI Audio Designer

Company: Canva

Location: Australia

Posted Dec 06, 2025

Canva is seeking a contractor to join their AI Content Studio Team for a 12-month engagement. The role involves generating AI audio, refining prompts, building workflows, supporting discoverability, analyzing data, and publishing docs. The ideal candidate has experience with music, SFX, or voice content, DAWs, postproduction, metadata, and AI tooling. The team values ethics, consent, and safety.

Workday HCM Optimization Senior Consultant

Company: Guidehouse

Location: USA

Posted Dec 06, 2025

This job posting outlines a Workday HCM Optimization Manager role with requirements including relevant experience and certifications. It details responsibilities such as managing transformations and providing support, along with a competitive salary range of $113,000-$188,000. The position offers comprehensive benefits including healthcare, retirement plans, and flexible work arrangements.

Software Engineer (Web SDK)

Company: Storyteller

Location: Tunisia

Posted Dec 06, 2025

The job posting describes a fully remote, high-growth SaaS company called Storyteller that is looking for engineers to work on their Web SDK and backend services. The role involves building features, improving performance and developer experience, and using AI tools extensively. The company offers a competitive salary, benefits, and 33 days of paid leave.

Senior Front-End Developer (SC Cleared)

Company: NECSWS

Location: UK

Posted Dec 06, 2025

The job description is for a Senior Frontend Developer role at NEC Software Solutions, a global tech company. The role involves shaping digital products, setting coding standards, and leading a team through technical challenges. The company offers an excellent benefits package and supports public services.

Software Engineer (Payments)

Company: PracticeTek

Location: USA

Posted Dec 06, 2025

PracticeTek is a large healthcare technology company providing software solutions to various healthcare clinics. They aim to improve patient care through innovative technology and empower clinicians and their teams. The company offers opportunities for growth and development, and has a dedicated engineering department responsible for designing and scaling their SaaS platform.

Junior Web Developer

Company: Storyteller

Location: Tunisia

Posted Dec 06, 2025

Storyteller is a high-growth B2B SaaS platform that allows companies to integrate Stories into their platforms. They offer a fully remote position for a Junior/Graduate Software Engineer to work on their Web SDK, which powers Stories used by globally recognized clients, especially in sports. The role involves shipping features, improving reliability, solving customer problems, and contributing to developer experience.

Sales Development Representative (SDR) - B2B Outbound

Company: SalesRoads

Location: USA

Posted Dec 06, 2025

SalesRoads is seeking a motivated B2B Sales Representative for a 100% remote role. The position offers a supportive work environment, comprehensive training, and a W2 earnings structure with base pay and uncapped commissions. The company values work-life balance and provides employee benefits such as PTO, medical, dental, vision, 401K, and life insurance.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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