Provide A Positive Customer Service Experience Jobs

1,889,638 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Senior Software Engineer - Markets

Company: Kraken

Location: France,Germany,Spain,UK

Posted Dec 20, 2025

Kraken is a tech company driving sustainable energy innovation, aiming to transform the industry through smart systems and climate-friendly solutions. They seek passionate problem-solvers to shape a greener future.

Senior iOS Engineer - Performance, Stability and Monitoring

Company: Goodnotes

Location: Europe,Asia

Posted Dec 20, 2025

The text describes a Senior iOS Engineer role at Goodnotes, emphasizing performance stability, team collaboration, and user-centric development. It highlights competitive benefits like remote work flexibility, equity, and professional growth opportunities, portraying the company as innovative and employee-focused.

Engineering Manager - Release Engineering

Company: Zapier

Location: India

Posted Dec 20, 2025

Zapier is seeking an Engineering Manager to lead a Release Engineering team focused on improving software delivery pipelines, testing frameworks, and supply chain security. The role involves modernizing infrastructure, collaborating with cross-functional teams, and ensuring reliable, secure, and scalable systems. The application deadline is 30 days from posting, with considerations for remote work locations.

Senior Host Communications Strategy Lead

Company: Airbnb

Location: USA

Posted Dec 20, 2025

Airbnb emphasizes community impact and host partnerships, seeking a strategic communications leader to drive host engagement and product adoption through clear messaging and cross-functional collaboration.

Staff Service Designer

Company: Airbnb

Location: UK

Posted Dec 20, 2025

This job description outlines the role of a Staff Service Designer at Airbnb, focusing on shaping end-to-end systems, collaborating across disciplines, and designing coherent customer experiences. It highlights responsibilities like service blueprinting, journey orchestration, and strategic influence while detailing qualifications and location requirements.

Staff Infrastructure Software Engineer - Metadata

Company: Dropbox

Location: USA

Posted Dec 20, 2025

This job description outlines a Staff Software Engineer role at Dropbox, focusing on metadata infrastructure. Responsibilities include designing distributed systems, leading technical strategies, and ensuring scalability. Requirements include advanced experience in distributed systems and programming. Compensation ranges vary by location.

Senior Site Reliability Engineering

Company: Bugcrowd

Location: USA

Posted Dec 20, 2025

This job posting seeks a Senior Site Reliability Engineer to design infrastructure, develop CI/CD pipelines, and ensure system reliability. Requirements include expertise in Terraform, AWS, Docker, and programming languages, with remote work flexibility and a competitive salary range of $129,280-$161,600.

Enterprise Account Executive – Retail

Company: Anaplan

Location: USA

Posted Dec 20, 2025

Anaplan seeks a results-driven Enterprise Account Executive to drive growth through consultative sales, digital transformation, and cross-selling. The role requires expertise in SaaS solutions and collaboration with cross-functional teams to achieve business goals.

Senior Software Engineer - Resware

Company: Qualia

Location: USA

Posted Dec 20, 2025

The text promotes Qualia's real estate technology solutions, highlighting their simplification of home buying/selling processes, enterprise-grade products like Resware, and a job opportunity for a Senior Software Engineer. It emphasizes innovation, collaboration, and the company's mission to solve real-world problems through technology.

Contract Manager, Upmarket - German Speaker

Company: HubSpot

Location: Ireland

Posted Dec 20, 2025

This job description outlines a Contract Manager role at HubSpot with responsibilities including customer contract management, collaboration with stakeholders, and account growth. It highlights required skills like negotiation expertise, customer focus, and teamwork, while emphasizing a dynamic work environment and commitment to customer satisfaction.

Benefits Administrator

Company: G-P

Location: UK

Posted Dec 20, 2025

The Benefits Administrator role emphasizes operational excellence, data integrity, and compliance support. Responsibilities include process execution, documentation, continuous improvement, employee support, and vendor coordination. Qualifications highlight experience in administrative roles, technical acumen, and attention to detail.

Financial Services Representative

Company: D.A. Davidson

Location: USA

Posted Dec 20, 2025

DA Davidson emphasizes integrity and community impact, offering a role focused on client service and practice management with competitive benefits and professional growth opportunities.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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