Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Package Consultant-SAP FIN FI

Company: IBM

Location: Pune, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves assisting clients in selecting, implementing, and supporting SAP FI, leading projects, conducting testing, and providing technical expertise. A bachelor's degree is required, with a master's degree preferred. 8 years of SAP functional experience, specializing in SAP FI modules, is required, along with experience in gathering business requirements, designing solutions, and testing.

UX Designer Intern (8 months)

Company: IBM

Location: Markham, CA

Posted Dec 05, 2025

The text is a job description for a UX Designer position at IBM Developer Skills Network. It highlights the company's focus on design, innovation, and continuous learning. The role involves designing and developing web and graphical user interfaces, creating mockups and layouts, and working with various tools and technologies. The position is an 8-month work term starting in January or September 2026, and requires enrollment in full-time studies at a postsecondary institution.

金融業界向け コンサルタント

Company: IBM

Location: Tokyo, JP

Posted Dec 05, 2025

The text describes a career in IBM Consulting, highlighting the opportunities for collaboration with clients, working on challenging projects, and continuous learning and development. It emphasizes the importance of curiosity, problem-solving skills, and the ability to work across different disciplines and industries.

Package Consultant-Oracle Cloud CX

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on implementing and enhancing Oracle CPQ cloud functionalities. It requires a Bachelors or Masters degree and strong technical expertise in Oracle CPQ, BMLCCS, jQuery, XML, configuration, commerce integration, and document design. Preferred experience includes Oracle CPQ certification and strong analytical skills.

Managing Consultant - SAP S/4HANA MM (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text describes a role at IBM Consulting where the individual will work closely with clients worldwide to improve their hybrid cloud and AI journey. The role involves consulting on strategy, business processes, requirements analysis, solution design, and IT implementation, with a focus on SAP S4HANA Logistics. The position requires at least 3 years of experience in SAP S4HANA process consulting and knowledge of SAP industry solutions for the public sector.

Application Developer-Oracle eBS

Company: IBM

Location: Gurgaon, IN

Posted Dec 05, 2025

This role involves collaborating with global clients to develop hybrid cloud and AI solutions, requiring technical expertise in Agile, DevOps, and data migration, with opportunities for professional growth through mentorship and training programs.

DevOps Engineer (m/w/x)

Company: IBM

Location: WIEN, AT

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a DevOps Engineer role in Austria. The role involves working with clients to implement and operate applications using cutting-edge technologies, collaborating in an agile team, and continuously developing skills. IBM offers flexible working hours, a modern work environment, and a competitive salary.

SOC Platform Engineer L3 - Mumbai

Company: IBM

Location: Mumbai, IN

Posted Dec 05, 2025

This role involves collaborating with global clients on security projects, requiring expertise in SIEMs and incident response. It emphasizes career growth, technical skills, and problem-solving in a dynamic environment.

Oracle ERP Cloud Project Manager

Company: IBM

Location: BANGKOK, TH

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on managing complex Oracle Cloud and SaaS project engagements. It outlines the required education, technical expertise, and preferred experience for the role, emphasizing the importance of project management skills, communication abilities, and familiarity with full life cycle project delivery methodology.

Associate Application Consultant-AWS Cloud

Company: IBM

Location: BANGKOK, TH

Posted Dec 05, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. Associates work with visionaries across industries to improve hybrid cloud and AI journeys. The role involves assisting clients in selecting, implementing, and supporting applications, with a focus on professional development and continuous learning.

Software Developer Intern

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM is seeking Software Development Engineers to work on cutting-edge storage products. The role involves developing, testing, and supporting hardware, firmware, and software. Required skills include knowledge of Linux, software development methodologies, and programming languages like Python and Bash. Preferred experience includes proficiency in Python, storage concepts, and CICD tools.

Data Scientist - Artificial Intelligence

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, collaborating with team members to understand data-driven challenges, maintaining focus on learning and quality, supporting analysis and resolution of data inconsistencies, assisting in developing machine learning models, contributing to data preprocessing and exploratory data analysis, and documenting technical requirements. The position requires a Bachelors Degree, at least 2 years of experience as a data scientist with AI-related projects, familiarity with machine learning concepts, statistical modeling techniques, basic programming skills in SQL, Python, or R, and eagerness to learn and support technical teams.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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