Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Package Consultant-SAP HANA SCM PP

Company: IBM

Location: BANGALORE, IN

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves assisting clients in implementing SAP PP, leading projects, conducting testing, and providing technical expertise. A bachelor's degree is required, with a master's degree preferred. 6+ years of SAP functional experience is necessary, with expertise in SAP PP modules and related processes.

Java Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. As a Software Developer, you will participate in the software development lifecycle, create software for hybrid cloud and AI journeys, and work with the latest technologies. The role requires a Bachelors Degree, solid experience in Java and Front End development, and proficiency in Japanese language. Knowledge in Microservices concepts and JLPT N1N3 certification are preferred.

Digital Sales Specialist Intern – Entry Level Sales Program 2026

Company: IBM

Location: Markham, CA

Posted Dec 05, 2025

IBM's Technology Sales is evolving to break boundaries with innovative approaches. They seek recent graduates who can combine technical interests with people skills to prospect and co-create solutions with customers, partners, and colleagues. The role involves providing clients with the heartbeat of their digital enterprise, being a subject matter expert on secure, reliable, scalable, and sustainable solutions that integrate with hybrid cloud and AI.

Multimodal AI - Speech- MSc and PHD-Summer internship 2026- Research Lab

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

The text is a job posting for a research internship at IBM focusing on large language models, speech and audio analysis. The role involves tackling real-world problems using cutting-edge deep learning methods, collaborating with researchers, and producing high-quality research outcomes. The internship is a 3-month full-time position at IBM Research sites in Haifa or Tel Aviv.

Kørende tekniker til IBM – Sjælland, Midt- og Nordjylland

Company: IBM

Location: Multiple Cities

Posted Dec 05, 2025

IBM is seeking skilled and independent technicians to join their team in Sjælland Midt and Nordjylland. The primary role involves repairing laptops for customers, with opportunities to expand skills to other product areas. The position offers a flexible and self-reliant work environment, with a strong team and opportunities for professional development.

Process Delivery Specialist

Company: IBM

Location: Sapporo, JP

Posted Dec 05, 2025

IBM Consulting offers long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys. IBM provides a robust technology platform and encourages curiosity, knowledge, and creative solutions. The position is for IBM Japan Staff Operations Co Ltd, requiring business-level Japanese language skills and Microsoft Office proficiency.

AWS Cloud Operations Infrastructure Lead

Company: IBM

Location: Singapore, SG

Posted Dec 05, 2025

The text describes a career in IBM Consulting, focusing on long-term client relationships, collaboration, and innovation. It highlights the role of an Infrastructure Specialist for the AWS Platform, emphasizing skills in AWS services, Linux, VMware, and DevOps practices.

Senior FICO Consultant (8+ years of exp)

Company: IBM

Location: Giza, EG

Posted Dec 05, 2025

This role involves working with clients on SAP FICO implementation and support, requiring expertise in financial processes and collaboration with teams. It offers opportunities for growth and innovation in a global environment.

.Net Cloud Engineer with React (French required)

Company: IBM

Location: Bucharest, RO

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role within a project team for a web/mobile application for a banking entity. The role involves participating in meetings, analyzing tasks, designing and implementing solutions, developing tests, planning releases, and working within agile frameworks. Required skills include proficiency in C#, ASP.NET Core, Entity Framework Core, SQL Server, React, HTML5, CSS3, JavaScript, and version control tools like GitHub. Preferred experience includes Docker, Kubernetes, MongoDB, JIRA, Confluence, and Git Pipelines.

Senior Digital Product Designer

Company: IBM

Location: BANGKOK, TH

Posted Dec 05, 2025

IBM is seeking a Senior Product Designer to join their design team in Thailand. The role involves leading design teams, collaborating with cross-functional teams and clients, and delivering user-centered design solutions. The position requires 5+ years of UX/UI design experience, proficiency in design tools, and fluency in Thai and English.

Senior SAP FICO Consultant (7+ years of exp)

Company: IBM

Location: Giza, EG

Posted Dec 05, 2025

The text describes a career opportunity at IBM Consulting, focusing on a Senior SAP FICO Consultant role. It highlights the importance of long-term client relationships, collaboration with visionaries across industries, and the use of IBM's technology platforms. The role requires expertise in SAP FICO modules, integration with other systems, and strong analytical and communication skills.

Data Engineer - Entry Level (Buffalo, NY)

Company: IBM

Location: Buffalo, US

Posted Dec 05, 2025

The role is an entry-level Data Engineer position at IBM Consulting, focusing on data gathering, storage, processing, and analysis. The position offers professional development, mentorship, and opportunities to work with diverse clients and cutting-edge technologies.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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