Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Internship - Linux on IBM Z System Performance (m/f/x)

Company: IBM

Location: Ehningen, DE

Posted Dec 04, 2025

The text describes various projects and roles within the Linux on IBM Z and LinuxONE Systems Performance team. It highlights the need to upgrade the UI of a web application called zPirate using the React framework, the unique capabilities of the Jinsight profiling agent for Java performance analysis, and the use of AI to detect invalid and incomplete performance data measurements. The text also outlines the required and preferred skills for each project.

Delivery Manager - Public Sector

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver effective solutions, and drive business change using the latest technology platforms. The company provides training, promotion opportunities, diversity and inclusion, and a culture of evolution focused on long-term career growth and development.

Digital Sales Specialist Data Platform for Italian Market - IBM Spain Valencia

Company: IBM

Location: Valencia, ES

Posted Dec 04, 2025

The role of a Digital Sales Specialist at IBM's Data & AI brand involves helping enterprises accelerate their success by improving their ability to understand data and turn it into actionable insights. The position offers excellent onboarding, an industry-leading learning culture, and ongoing development opportunities. The role requires strong consultative tech sales experience, proficiency in digital sales tools, exceptional communication skills, and strong analytical skills.

Internship: SAP Developer in Ciudad de México

Company: IBM

Location: Mexico City, MX

Posted Dec 04, 2025

The IBM SAP Consulting Internship Program offers a 6-month part-time training program for students pursuing a career in SAP. The program aims to prepare and develop students for SAP Developer roles. Successful completion of the program opens doors for further development. The program requires advanced English, availability for 30-35 hours of weekly internships in Mexico City, knowledge of algorithms, data structures, databases, and basic knowledge of Java, Javascript, Angular or React, Nodejs. Preferred qualities include creativity, proactivity, discipline, and a willingness to learn constantly.

Backend Developer Intern

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This job posting seeks a Backend Developer with expertise in AI/ML technologies, Large Language Models, Python programming, web APIs, and cloud system design. Requirements include a Bachelor's degree and familiarity with analysis pipeline execution.

Procurement Services Engagement Associate

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The job posting is for a Procurement Services Engagement Associate role at IBM. The role involves creating compelling sales materials, presentations, and videos to showcase IBM's procurement outsourcing services. The ideal candidate should have 10+ years of experience in creating sales materials, strong proficiency in MS PowerPoint and video editing tools, excellent communication and storytelling skills, and knowledge of end-to-end procurement processes.

Enterprise Networking Architect-Cisco CCIE

Company: IBM

Location: Segrate, IT

Posted Dec 04, 2025

The text describes a senior network security architect role at IBM, focusing on leading the deployment of Cisco SD-WAN, ACI, and network segmentation security strategies. The role involves defining security architecture, architecting scalable and high-performance Cisco-based security solutions, providing technical leadership, and mentoring junior architects. The position requires extensive experience with Cisco technologies, certifications, and expertise in network security, cloud security, and Zero Trust Architecture.

Application Developer-Experience Front End

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the importance of teamwork, training skills, and communication. It lists required and preferred education, technical expertise, and experience for a Frontend Web Developer role.

HR Partner Support

Company: IBM

Location: Hursley, GB

Posted Dec 04, 2025

IBM's HR University Placement scheme offers motivated tech-savvy individuals the opportunity to gain hands-on experience in HR transformation, work on real-world client projects, and contribute to the company's mission. The program provides access to learning resources, mentorship, and various roles within HR functions and processes.

Administrateur Infrastructure TI

Company: IBM

Location: BROMONT, CA

Posted Dec 04, 2025

IBM's Bromont facility offers high-tech roles with competitive benefits, flexible hours, and career growth opportunities, though it requires Canadian citizenship and security clearances.

ServiceNow Application Architect

Company: IBM

Location: Dallas, US

Posted Dec 04, 2025

The job posting is for a ServiceNow Application Architect role at IBM Consulting. The position involves designing, overseeing, and guiding the development of complex ServiceNow applications. The ideal candidate will have deep expertise in the ServiceNow platform and experience architecting scalable, secure, and high-performing applications across various ServiceNow modules.

Procurement Services Engagement Associate

Company: IBM

Location: BUDAPEST, HU

Posted Dec 04, 2025

The role involves creating compelling sales materials, presentations, and videos to showcase IBM's procurement outsourcing services. The ideal candidate should have experience in creating sales materials, strong communication skills, and knowledge of end-to-end procurement processes.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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