Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Planificateur de la demande

Company: IBM

Location: BROMONT, CA

Posted Dec 04, 2025

IBM Bromont is a leading high-tech manufacturing company that values its employees' skills and offers a secure, competitive work environment with flexible hours, comprehensive benefits, and opportunities for personal and professional growth. The role involves maintaining client relationships, managing demand planning, coordinating production activities, and ensuring on-time delivery while handling controlled goods and technologies.

Support Engineer - HashiCorp Vault

Company: IBM

Location: Noida, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role in the Support Engineering team for HashiCorp Vault. The position involves troubleshooting complex issues, working with cloud providers, and ensuring customer satisfaction. Required skills include customer management, Linux proficiency, cloud experience, and knowledge of Docker, Kubernetes, SSL/TLS, and OpenSSH.

IBM Maximo (MAS) Project Manager

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, focusing on long-term relationships with clients, working with visionaries across industries, and improving hybrid cloud and AI solutions. It highlights the importance of curiosity, continuous learning, and collaboration in driving meaningful change for clients. The role of an IBM Maximo MAS Project Manager is also outlined, emphasizing project planning, execution, and delivery, as well as leadership and stakeholder engagement.

Advisory User Experience Designer

Company: IBM

Location: Mulhuddart, IE

Posted Dec 04, 2025

This job description seeks a senior designer to lead end-to-end customer experiences for IBM's asset management product, collaborating with cross-functional teams and requiring expertise in UI design, agile methodologies, and AI integration.

Application Developer-Microsoft Power Platform

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Microsoft Power developer. The position involves designing, developing, customizing, and supporting application solutions using Microsoft Power Apps. The role requires a Bachelor's degree, 4-6 years of experience in Power Apps, and strong problem-solving and communication skills. IBM Consulting offers a collaborative environment and opportunities for innovation.

Technicien en génie physique ou génie métallurgique

Company: IBM

Location: BROMONT, CA

Posted Dec 04, 2025

IBM Bromont is a high-tech manufacturing facility that produces and tests microelectronic components for IBM products and custom logic solutions. The company offers a stimulating work environment with opportunities for technical skill development and team collaboration. The role involves participating in the development and implementation of new assembly processes for next-generation products in a cleanroom environment.

Package Consultant-Workday Absence, Time Tracking, Payroll

Company: IBM

Location: Kolkata, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. As an Infrastructure Specialist, you will support infrastructure for various industries, conduct working sessions with clients, design and implement Workday solutions, and provide subject matter expertise on business process decisions.

Team Lead - IBM Canada Communications

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM is seeking a strategic communications professional to join its Corporate Affairs team as Team Lead for Canada. The role focuses on strengthening IBM's reputation, employee engagement, and market awareness through impactful internal and external communications strategies. The successful candidate will develop and implement a holistic communications plan, guide a diverse team of communications professionals, collaborate with stakeholders, and serve as a trusted advisor on brand stewardship and issues management.

System Services Representative Chicago, Illinois

Company: IBM

Location: Chicago, US

Posted Dec 04, 2025

IBM is hiring a Systems Services Representative for the Chicago IL area. The role involves onsite installation, maintenance, and repair of IBM and multivendor systems and components in a data center environment. The ideal candidate should have previous experience in coordinating hardware and software support, effective communication skills, strong problem-solving abilities, and be a team player.

Thought Leadership and Eminence Specialist

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The role is for a Thought Leadership & Eminence Professional at IBM Consulting to help shape the external presence of consultants and position them as influential voices across industries. The role involves translating complex consulting insights into clear, compelling thought leadership content, building personal brands for consultants, crafting social content strategies, and identifying speaking opportunities at major events. The ideal candidate should have a journalism, communications, marketing, or editorial background, be highly creative, skilled at shaping ideas into multiformat content, experienced in executive communications or thought leadership development, comfortable interviewing experts and distilling complex topics, adept at social media strategy, and strategic and proactive with a strong sense for what resonates with audiences.

Technical support professional for Storage systems

Company: IBM

Location: YOKOHAMA, JP

Posted Dec 04, 2025

The text describes a technical support role for storage products, emphasizing early recovery, root cause analysis, and preventive measures. It highlights the benefits of working with cutting-edge technology, global teams, and real equipment. The role also mentions the opportunity to become a Technical Account Manager (TAM) and work closely with global teams.

Infrastructure Specialist(デジタル領域)

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text describes a role within the IBM group in Japan, where the employee will work with clients across various industries to drive hybrid cloud and AI transformations. The role requires curiosity, continuous learning, and creativity to develop impactful solutions. The position involves designing, building, and optimizing cloud and on-premises infrastructure, with opportunities for leadership and involvement in various project phases.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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