Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Senior Oracle Cloud Project Manager (Public Sector)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a project manager role at IBM Software. It highlights the company's focus on creating leading AI-powered cloud-native software solutions and the opportunities for growth and innovation. The role involves managing complex Oracle Cloud and SaaS project engagements, working with project team members and client stakeholders, and assisting with business development initiatives.

Salesforce Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise in Salesforce development, and opportunities for impactful work through IBM's technology platforms and partner ecosystem.

Contract Administrator

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the collaborative and innovative work environment, focus on hybrid cloud and AI, and the importance of continuous learning. It also outlines the role and responsibilities of a Contract Administrator, including contract management, compliance, and collaboration with stakeholders.

Estágio em Operações de Vendas

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 04, 2025

IBM Technology Sales is evolving to break down barriers with innovative approaches, seeking graduates with deep technical background and interpersonal skills to co-create solutions for complex business challenges. The company offers excellent onboarding, a learning culture, and a collaborative sales environment. The role is an administrative intern supporting the zStack Mainframe ecosystem, requiring strong organizational and communication skills, attention to detail, and proficiency with Office/Google Workspace tools.

エンタープライズのお客様向け・パートナーセールス

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The job posting is for a Japanese-speaking sales position at IBM Technology Business Unit in Japan. The role involves proposing and delivering IBM's technology products and services to enterprise customers in key growth areas. The position requires collaborating with partner companies to create business value for large customers. The posting highlights the supportive onboarding training and learning culture at IBM, as well as the opportunity for career growth through continuous skill development.

Sr. Solutions Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, specifically in the Solutions Engineering team at HashiCorp. The role involves serving as a trusted advisor to customers, helping them achieve their business outcomes by leveraging HashiCorp solutions. The position requires strong technical expertise, communication skills, and the ability to collaborate with cross-functional teams.

Technical Content Professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM Cloud offers a platform for learning and developing skills in the latest cloud technology. The company values curiosity, courageous thinking, and developing its people. As a Technical Content Professional, you will create and curate technical content for digital self-service products, working closely with various teams to ensure high-quality user experiences.

Application Consultant-ServiceNow

Company: IBM

Location: Mysore, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves understanding client business processes, providing guidance on ServiceNow implementation, designing end-to-end solutions, and collaborating with various teams. The position requires a bachelor's degree, 7+ years of experience, and expertise in ServiceNow and integration technologies.

Entry Level Site Reliability Engineer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Software, focusing on a role as a Site Reliability Engineer. The role involves working in an agile environment to build, deploy, and maintain systems for clients, with responsibilities including 24x7 observability, troubleshooting, deployment, security implementation, and maintenance tasks. Preferred technical expertise includes experience with Linux, Kubernetes/OpenShift, automation tools, and monitoring/observability tools.

Application Developer-Azure Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting as a Software Developer, focusing on hybrid cloud and AI solutions. The role involves end-to-end feature development, stakeholder collaboration, and continuous learning. Required skills include proficiency in .NET Core, React or Angular, and experience with Azure services.

Back End Developer Intern

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM's Cost Optimization team is seeking a talented Backend Developer intern to join a passionate team of experts. The role involves collaborating with cross-functional teams to develop and maintain backend systems, write clean code, and participate in code reviews and testing. The ideal candidate is currently pursuing a degree in Computer Science or a related field, has familiarity with core programming languages and software development lifecycle, and possesses strong problem-solving skills and communication abilities.

【東京】Product Manager※スカイアーチ出向

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text describes a role at IBM where employees work with global clients to drive collaboration and transformation using hybrid cloud and AI. The role involves maximizing customer value, developing product roadmaps, leading development teams, and supporting management decisions. It requires experience in product management, cloud services, and team leadership.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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