Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Software Developer QA/Test

Company: IBM

Location: Ahmedabad, IN

Posted Dec 04, 2025

The IBM Sustainability Software business unit is seeking talented Software Developers to work on building integrations into their products. The role involves collaborating with a global team to create new capabilities for their Asset Management portfolio. The position requires strong attention to detail, analytical thinking, and excellent communication skills. The role includes test planning, manual and automated testing, defect tracking, CICD process improvement, and collaboration with various stakeholders.

Ingénieur électrique en support à la production

Company: IBM

Location: BROMONT, CA

Posted Dec 04, 2025

Lusine dIBM à Bromont est une entreprise de fabrication de haute technologie qui valorise ses employés et offre un environnement de travail stimulant. Le poste d'ingénieur électrique consiste à développer et soutenir les processus de test en fabrication pour les cartes de la gamme IBM, contribuant à la validation électrique des cartes avancées et à la croissance de l'usine.

Platform Engineer Intern – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM is evolving its technology sales approach to break boundaries with innovative methods. They are seeking undergraduate and graduate students to join their sales internship program, where interns will work in multidisciplinary teams to deliver client cocreation experiences and accelerate transformation using hybrid cloud and AI solutions. The role requires strong communication skills, technical expertise, and a growth mindset.

Federal Cyber Security Apprentices (Rocket Center, WV)

Company: IBM

Location: Rocket Center, US

Posted Dec 04, 2025

The role is a Cyber Security Apprentice position at IBM Consulting, working in a Security Operations Center. The position involves monitoring and auditing client systems, investigating potential security violations, performing vulnerability assessments, and maintaining security system infrastructure. The apprenticeship program provides a nationally recognized credential and opportunities for learning and growth.

Entry Level Hardware Developer 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a Developer role at IBM, focusing on quantum and AI technologies. It outlines the required education, technical expertise, and preferred skills for the position, emphasizing a passion for technology and a growth mindset.

SAP PI/PO Consultant

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves providing operational support for SAP Middleware applications, developing fixes and enhancements, and maintaining documentation. Required skills include experience with SAP PIPO in an AMS environment and knowledge of BRM and BPM.

Back End Engineer

Company: IBM

Location: Mexico City, MX

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys. As a Software Developer, you'll participate in the software development lifecycle, create software for hybrid cloud and AI, and work with the latest technologies to ensure high-performing, maintainable applications.

Microsoft Solution Consultant/PM

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text is a job description for a Microsoft Solution Consultant role at IBM Japan. It outlines the responsibilities, required skills, and preferred experience for the position, which involves consulting and system development using Microsoft solutions like Power Platform and Dynamics 365.

Data Scientist-Advanced Analytics

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. As a Data Engineer, you will harness data to uncover insights, collaborate with diverse teams, and implement predictive models, enterprise search applications, and data management systems. The role requires a Bachelors Degree and expertise in COBOL, JAVA, and code generation using LLM capabilities.

Application Architect-EAI

Company: IBM

Location: Shenzhen, CN

Posted Dec 04, 2025

The text describes a role as an Architect in IBM Consulting, involving collaboration with stakeholders, strategic analysis, modernized solution design, agile development, cloud application testing, and optimization of digital modernization assets. Required and preferred education and technical expertise are listed.

Data Engineer - Data Integration

Company: IBM

Location: Cairo, EG

Posted Dec 04, 2025

The text describes a job role requiring data architecture development, KPI tracking, business report creation, and data-driven optimization. It outlines educational qualifications, technical expertise in data science and visualization tools, and preferred skills like Python and NLP. The position emphasizes analytical and collaborative abilities for stakeholders.

Backend Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM is seeking an innovative and experienced Software Developer to join their team and work on developing AI-infused features for their hybrid cloud products. The role involves designing and developing complex new features, enhancing existing product capabilities, and contributing to project planning, tracking, and execution. The ideal candidate should have a strong background in Java and web technologies, experience with various tools and platforms, and excellent communication and collaboration skills.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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