Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

GARS EMEA Product Analyst

Company: IBM

Location: BUDAPEST, HU

Posted Dec 04, 2025

This text describes a job role within IBM's Global Asset Recovery Service (GARS) focusing on collaboration with departments, compliance management, fraud detection, and business transformation. It outlines responsibilities such as managing external sales activities, ensuring regulatory compliance, and supporting GARS operations. Required qualifications include a bachelor's degree, English proficiency, and experience with SAP and process management.

アカウント・テクニカル・リーダー

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text describes a Japanese-speaking role at IBM Japan, where the employee will work closely with clients and experts to drive digital transformation using hybrid cloud and AI. The role involves leading teams, providing technical guidance, and creating innovative solutions. Required skills include architecture design, cloud and data analytics knowledge, and experience in technical roles.

Sr. Performance Analyst

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

The job posting is for a Performance Analysis Engineer position at IBM FlashSystem Storage team. The role involves performance testing, benchmarking, and analysis of IBM FlashSystem products. The ideal candidate should have 5+ years of experience in performance testing and analysis, leadership skills, and knowledge of storage performance benchmarking tools and block storage domain.

Software Test Engineer - Reliability, Availability, Serviceability

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

The text is a job description for a testing role at IBM. It outlines the responsibilities, required education, and technical expertise needed for the position. The role involves creating and executing test plans, testing code fixes, managing hardware and software, and expanding test automation. The position requires a bachelor's degree and experience in testing projects, hardware and software management, Linux, and scripting languages. Preferred experience includes test automation frameworks, CICD, RESTful API design, and networking and storage skills.

Software Engineer - Security

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM Software is seeking talented Platform Security engineers to join their Security Engineering Team. The role involves designing, building, and owning security features in Datastax products, especially for the Astra suite. The ideal candidate should have 4-6 years of relevant experience, solid coding skills in Golang, Java, or Python, and a good understanding of large-scale distributed systems and microservices architecture.

Salesforceテクニカル・スペシャリスト

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text describes a role at IBM Japan Digital Services Ltd, focusing on Salesforce implementation, development, and maintenance for clients. It emphasizes the importance of communication skills, technical expertise, and leadership experience in managing offshore developers and organizational managers.

SAP ISU Billing Analyst

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career at IBM Consulting, focusing on long-term relationships with clients, working with visionaries across industries, and improving hybrid cloud and AI journeys. It highlights the role of a managing SAP consultant, responsibilities, required education, technical expertise, and preferred experience.

Lead TRIRIGA Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This job posting outlines a Lead TRIRIGA Developer role requiring collaboration between hiring managers and recruiters, with responsibilities including systems analysis, development, and documentation. It specifies educational qualifications, technical expertise in TRIRIGA and cloud environments, and preferred experience with federal clients and security clearances.

Senior Recruiter - Japan

Company: IBM

Location: Tokyo, JP

Posted Dec 04, 2025

The text describes the role of a Talent Acquisition Partner (TAP) at IBM Japan. TAPs build relationships with hiring managers and business stakeholders, understand their talent needs, and develop robust recruitment strategies. They act as trusted advisors, providing insights on industry trends and consulting on recruitment activities. TAPs also collaborate with the Sourcing Science team to optimize sourcing campaigns and improve recruitment performance.

Associate Quality Engineer - Entry Level (Baton Rouge, LA)

Company: IBM

Location: BATON ROUGE, US

Posted Dec 04, 2025

The IBM Consulting Associate Program offers university hires the opportunity to work with diverse clients worldwide, focusing on professional development, technical skills, and personal growth. Associates will collaborate with visionaries across industries to improve hybrid cloud and AI solutions, leveraging IBM's strategic partner ecosystem and technology platforms. The role requires a Bachelor's degree, willingness to work in Baton Rouge, Louisiana, and experience with testing, Agile methodology, Java fundamentals, and Jira.

Senior Data Scientist

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM Consulting is seeking an experienced Data Scientist to develop scalable AI solutions for multiple clients and internal initiatives. The role involves building GenAI solutions using LLMs, embeddings, vector DBs, and RAG pipelines, as well as creating AI agents for multistep tasks. The candidate should have proficiency in Python, experience with AI frameworks, and knowledge of Agile development methodologies.

【広島/福岡】ITスペシャリスト(金融領域)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a Japanese-speaking role at IBM Japan. The role involves working with clients to design and develop application systems, with opportunities for career growth in technical specialties, IT architecture, and project management. The company values curiosity, continuous learning, and creativity in problem-solving.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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