Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

AI Foundations - Research Scientist - Research Internship: 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for an AI Research Scientist Intern position at IBM Research. It highlights the responsibilities, required education, and technical expertise needed for the role. The position involves conducting end-to-end research in artificial intelligence, contributing to the development of IBM's Granite open-source models, and collaborating with a team of scientists, engineers, and designers.

Chef de projet SAP senior - Complex Delivery & Governance IBM France H/F

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job posting is for a highly experienced SAP Project Manager with 15+ years of expertise in delivering complex multimodule SAP programs across global enterprises. The role involves leading full lifecycle delivery of SAP projects, managing project planning and execution, overseeing multivendor delivery teams, developing test strategies, defining cutover and release strategies, and providing transparent reporting and governance updates. The ideal candidate should have a Bachelor's degree, preferably a Master's degree, and extensive experience with SAP technologies such as ECC, S4HANA, BWBI, Ariba, and SuccessFactors. Strong knowledge of integration between SAP and non-SAP systems, Agile, Hybrid, and Waterfall delivery approaches, and exposure to multiple industries are preferred.

Research Scientist (Digital ASIC Design)

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Quantum is seeking a Research Scientist to develop advanced high-performance digital and mixed-signal ASICs for quantum computing applications. The role involves circuit design, RTL development, logic synthesis, verification, and system integration. A strong background in digital circuit design, CMOS implementation, and EDA tools is required. Experience in custom cell-based digital circuit design, design integration, digital signal processing, and accelerator design is preferred.

AI-Centric Solution Architecting for Global IT Intern - Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a Solution Architect role involving global team collaboration, designing architectural solutions for real-world problems across industries, and requiring technical expertise in AI, software development, and communication skills.

Lead AI Engineer

Company: IBM

Location: Krakow, PL

Posted Dec 04, 2025

IBM Automation and AI group is seeking an experienced AIML Engineer specializing in Large Language Models (LLMs) to join their AIML Center of Excellence team. The role involves collaborating with cross-functional product teams to implement cutting-edge AI capabilities across IBM's Automation product portfolio. Key responsibilities include data collection and management for LLM evaluation and training, LLM integration and implementation, and establishing AIML best practices and innovation.

zCX AI Developer

Company: IBM

Location: Waterford, IE

Posted Dec 04, 2025

The text is a job posting for a Linux kernel development team at IBM in Waterford. The team is expanding and seeking candidates with experience in low-level software development, operating systems internals, and open source communities. The role involves designing, implementing, and testing new features for the Linux kernel on IBM Z and LinuxOne systems.

SAP BTP Integration Suite Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The job description outlines a role in IBM Consulting focused on designing and implementing integration architectures using SAP BTP Integration Suite. The position requires extensive experience with SAP integration technologies, SAP BTP Integration Suite, and various SAP and non-SAP systems. The role involves collaborating with clients and IBM teams, providing technical guidance, and staying current with SAP BTP roadmap and IBM assets.

Enterprise Strategy Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a Strategy Consultant role at IBM Consulting. It highlights the responsibilities, required skills, and preferred experience for the position. The role involves working with clients across various industries to solve complex problems, shape and drive engagements, create value, and manage client stakeholders. The position requires a Master's degree, expertise in AI, corporate/business strategy, IT strategy, digital reinvention, and process transformation, as well as excellent communication and analytical skills.

Senior Marketing Data Analyst - HashiCorp

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a Senior Marketing Data Analyst position at HashiCorp, an IBM company. The role involves supporting various marketing domains, utilizing SQL and BI tools, and driving pipeline attribution projects. The ideal candidate should have a strong analytical background, experience with Salesforce, Marketo, SQL, and Tableau, and be process-oriented and detail-focused.

SAPコンサルタント

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. As an SAP consultant, you will lead design workshops, support business development, and mentor team members. The role involves strategic solution leadership, team delivery leadership, and comprehensive solution delivery.

Techniker - Chip & Hardware Test

Company: IBM

Location: Ehningen, DE

Posted Dec 04, 2025

The IBM Development Center in Böblingen-Ehningen is a major European hub for IBM product development, employing around 1300 people. The hardware development team of about 200 engineers works on key components for IBM Z, Power, and Quantum Server families, which are reliable platforms for various applications. The center collaborates internationally with teams in the US, Israel, and India, offering an innovative and collaborative work environment.

Application Consultant-Mainframe Modernization

Company: IBM

Location: Taipei, TW

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. Consultants work with visionaries across industries to improve hybrid cloud and AI journeys for innovative companies. The role involves proposal development, requirements analysis, and future-ready architecture planning, with opportunities for skill mastery and industry understanding.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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