Provide A Positive Customer Service Experience Jobs

1,891,321 open positions · Updated daily

Customer support has never been more critical. With 983 positions listed, companies are investing in omnichannel agents who blend empathy with data‑driven insights. The rise of AI‑powered chatbots, advanced CRM integrations, and remote‑first workforces means that the ability to troubleshoot quickly while maintaining a human touch is a top skill.

Roles range from Help Desk Analyst and Technical Support Specialist to Customer Success Manager and Escalation Engineer. Typical duties include triaging tickets in Zendesk, building knowledge‑base articles, measuring CSAT and NPS scores, and collaborating with product teams to resolve systemic issues. Senior positions may also mentor junior staff and drive process automation with tools like ServiceNow or Freshservice.

Salary transparency is especially valuable for support professionals because it clarifies how skills like conflict resolution, language proficiency, and technical troubleshooting translate into pay. Knowing the exact range for each role helps agents negotiate, benchmark against peers, and avoid hidden wage gaps that can lead to burnout.

Application Developer-Oracle eBS

Company: IBM

Location: Noida, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on developing partnerships, creating technical solutions, and adopting best practices in Oracle ERP Cloud suites. It requires experience in Agile, Scrum, DevOps, and cloud integrations using ICS OIC, as well as R12 and Cloud Fusion experience.

Back End Developer Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text is a job description for a Backend Developer intern position at IBM. It outlines the responsibilities, required education, technical expertise, and preferred experience for the role. The position involves working with client-server architectures, networking protocols, application development, databases, and creating APIs. The intern will also design and implement large-scale systems and need to have knowledge of Agile and Cloud devOps development methodologies.

Data Engineer-Data Modeling

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The role of a Data Engineer at IBM involves working in Client Innovation Centers to deliver technical expertise to clients. Responsibilities include data gathering, storage, processing, collaborating with teams, implementing predictive models, designing search applications, and working in an Agile environment. Required skills include data modeling, database management, and programming.

Brand Sales Specialist Intern - Entry Level Sales Program 2026

Company: IBM

Location: Toronto, CA

Posted Dec 04, 2025

IBM is evolving its technology sales approach to break boundaries with innovative methods. They are seeking undergraduate and graduate students to become Brand Sales Specialist interns, working closely with clients to understand their needs and deliver tailored solutions using IBM's industry-leading products. The internship focuses on developing relationships, building credibility, and managing the end-to-end sales process while collaborating with the broader IBM sales ecosystem.

Software Engineer II - HashiCorp Terraform Provider

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This role involves developing cloud-native solutions for HashiCorp's Infrastructure Cloud, collaborating with teams on infrastructure and security lifecycle management, and requiring expertise in Golang, cloud platforms, and DevOps principles.

Network Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM Fusion HCI is a hyperconverged infrastructure solution designed for container-based workloads on Red Hat OpenShift. It integrates compute, storage, and networking into a single appliance, simplifying deployment and management. IBM Infrastructure aims to provide hybrid cloud infrastructure to meet client demands, with a focus on innovation, collaboration, and career development.

Oracle Cloud Financials Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM CIC offers a career with opportunities to work with leading professionals, deliver solutions using latest technology, and focus on skills in demand. The company provides training, promotion opportunities, diversity and inclusion, work-life balance, and traditional benefits. The role of Senior Package Consultant for Oracle Finance Cloud involves designing, configuring, and delivering financial solutions, with responsibilities including leading deployments, conducting fitgap analyses, optimizing financial reporting, mentoring, and collaborating with teams.

Fullstack Developer: TypeScript & E-commerce

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as a Commerce Transformation Developer. The role involves designing, implementing, and maintaining backend, frontend, and APIs for enterprise-grade e-commerce platforms. The position requires strong technical skills, including proficiency in backend development with JavaScript, TypeScript, Node.js, Angular, and React technologies, as well as experience with commercetools and other modern headless customer engagement and e-commerce platforms. The role also emphasizes collaboration with cross-functional teams and the ability to work in an agile environment.

Technical Specialist Intern 2026 (Monroe, LA)

Company: IBM

Location: MONROE, US

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. Interns will work on client projects, gain diverse experience, and develop skills in a culture of continuous learning and mentorship.

HashiCorp Sr. Resident Solutions Architect

Company: IBM

Location: Singapore, SG

Posted Dec 04, 2025

The Resident Technology Services team provides premium long-term professional services to IBM customers, aligning with their biggest technical transformation initiatives. The team consists of highly skilled architects and engineers who have played critical roles in technical transformations. The role involves providing guidance on cloud transformation, assisting with people, processes, and workflows, contributing to a multi-cloud adoption framework, and educating customers on the business value of IBM HashiCorp products.

Financial Analyst Summer Intern 2026

Company: IBM

Location: Armonk, US

Posted Dec 04, 2025

IBM's finance organization drives innovation and enterprise efficiency, offering summer internships across various functions. The role emphasizes collaboration, leadership, and technology use, with a focus on impactful projects and global teamwork.

SAP Success Factors EC Design Lead Role

Company: IBM

Location: Bucharest, RO

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on a role as an SAP Success Factors EC Design Lead and Subject Matter Expert. The position involves leading the design, implementation, and management of SAP Success Factors solutions, collaborating with stakeholders, and providing technical expertise to clients worldwide.

Frequently Asked Questions

What salary ranges can I expect for entry‑level, mid‑level, and senior positions in Provide A Positive Customer Service Experience?
Entry‑level agents typically earn $45,000–$60,000, mid‑level roles range $60,000–$80,000, and senior specialists or managers can command $80,000–$110,000 plus performance bonuses. Pay varies by region (e.g., California averages higher) and industry, with SaaS and fintech offering the upper end of the spectrum.
What skills and certifications are essential for a career in Provide A Positive Customer Service Experience?
Core skills include CRM mastery (Zendesk, Salesforce Service Cloud), ticketing workflow, ITIL fundamentals, conflict resolution, and data analysis. Certifications such as Zendesk Certified Support Specialist, ITIL Foundation, CompTIA A+, and language proficiency exams (e.g., TOEFL, IELTS) significantly boost employability.
Are Provide A Positive Customer Service Experience roles available for remote work?
Yes. The majority of listings support full‑time remote or hybrid arrangements. Employers expect secure VPN access, collaboration tools like Slack or Microsoft Teams, and flexible shift coverage for 24/7 global support.
What career progression opportunities exist within Provide A Positive Customer Service Experience?
Typical paths move from Junior Agent to Senior Agent, then to Team Lead, Customer Success Manager, and eventually Director of Customer Experience. Advancement focuses on deepening product knowledge, gaining leadership credentials, and improving data‑driven CX metrics.
What are current industry trends affecting Provide A Positive Customer Service Experience roles?
Key trends include AI‑powered ticket routing, self‑service portals, omnichannel integration, real‑time sentiment analysis, and the shift toward remote, distributed teams. Companies are also investing in CX analytics platforms to tie support performance directly to revenue metrics.

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